{"id":3522174,"url":"https://alion.io/job/amcs-group-software-support-engineer-vehicle-technology","title":"Software Support Engineer – Vehicle Technology","company":{"id":2530,"name":"AMCS Group","domain":"amcsgroup.com","url":"https://alion.io/company/amcs-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19500,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"C#","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-30T09:12:21Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T15:58:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are\nAt AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.\nWhat We Build\nWe build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.\nWhy Join AMCS\nJoin AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet\nThe Opportunity\nThe Software Support Engineer - Vehicle Technology will be part of the Global Customer Support Team, providing technical support for our vehicle technology solutions, including in-cab devices, on-vehicle hardware, mobile applications, and the servers that support them, and helping to resolve software and hardware-related questions and incidents.\nThis role requires a strong customer-service mindset and the ability to accurately assess, assign, and monitor support requests.We are looking for a conscientious and analytical professional who can work independently, communicate confidently with stakeholders, and use diagnostic tools, data, and modern tools, including AI, to investigate issues and identify effective solutions.\nThis opportunity would suit a professional looking to develop their hardware and software troubleshooting, technical investigation, and customer support skills within a global software and technology environment.\nWhat You’ll Do\nManage assigned cases in line with established service standards, response targets, and case-handling procedures.\n\nEngage directly with customers to gather the information needed to understand application questions and incidents.\n\nTroubleshoot vehicle-installed and in-cab hardware, including tablets, mobile devices, cameras, sensors, and related peripherals, working with customers and field or hardware partners to diagnose faults and arrange repair or replacement.\n\nDeploy, update, and troubleshoot Android applications (APKs) on customer devices, including side-loading, version control, and device configuration, using Mobi.\n\nUse Mobi, our mobile device management (MDM) tool, to manage customer devices and to connect remotely to devices to troubleshoot and resolve issues.\n\nSupport and monitor the servers and services behind vehicle technology solutions, including checking connectivity, services, logs, and basic configuration, and escalating infrastructure issues appropriately.\n\nAnalyse customer operations and vehicle workflows to identify hardware faults, configuration issues, connectivity problems, and differences between customer processes and expected software behaviour.\n\nUse diagnostic tools, device and server logs, application-monitoring tools, basic SQL queries, and approved AI tools to investigate issues and support root-cause analysis.\n\nMaintain clear and accurate case records covering the issue history, investigative steps, conclusions, and resolution.\n\nExplain business and technical conclusions clearly to customers and internal Product and Development teams.\n\nCollaborate with Product, Development, Implementation, and Hardware teams to communicate customer requirements, report defects, and recommend improvements.\n\nValidate resolved issues when necessary to confirm that the reported problem has been fully addressed.\n\nWhat You Bring\nA degree in Business Information Systems, Computer Science, Business Analytics, Information Technology, or a related discipline, or equivalent relevant experience.\n\nExcellent written and spoken English, with the ability to communicate clearly and professionally with customers and business stakeholders and explain technical findings in an accessible, non-technical way.\n\nStrong analytical and critical-thinking skills, with the ability to break down complex problems and investigate them methodically.\n\nConfidence working with logs and diagnostic data to identify patterns, question anomalies, and draw informed conclusions.\n\nPractical, hands-on experience troubleshooting hardware, devices, and peripherals, including diagnosing faults and managing configuration.\n\nExperience deploying and managing Android applications (APKs) on devices.\n\nWorking knowledge of servers and networking, including connectivity, services, and log analysis (Windows Server and/or Linux).\n\nBasic SQL skills to run simple queries and support investigations.\n\nProficiency in Microsoft Office applications, particularly Word and Excel.\n\nAbility to manage and prioritise multiple cases and competing demands.\n\nAbility to work effectively both independently and as part of a globally distributed, cross-functional team.\n\nA solid understanding of how vehicle technology and enterprise software solutions operate within customer environments.\n\nNice to Have\nExperience working in a customer support, technical support, or other customer-facing service environment.\n\nExperience with Mobi, or similar mobile device management (MDM) and remote device support tools.\n\nExperience using Salesforce or a similar CRM or case-management platform.\n\nExperience with Android devices and remote troubleshooting of mobile devices.\n\nExperience with vehicle telematics, GPS, CAN bus, or on-vehicle hardware and sensors.\n\nFamiliarity with AI tools, such as Copilot or Claude, for analytical or investigative tasks.\n\nBasic scripting or programming knowledge (for example PowerShell, Bash, Python, or C#) to support diagnostics and automation, together with a basic understanding of software development and delivery practices, such as Agile methodologies and sprint-based working.\n\nFamiliarity with Microsoft Azure, Application Insights, and cloud-hosted server environments.\n\nAzure Fundamentals certification.\n\nITIL v3 or v4 Foundations certification.\n\nExperience with Windows Server, Linux, networking, or server administration, and relevant certifications such as CompTIA A+, Network+, or Server+.\n\nWhat We Offer\nHybrid working model that supports flexibility and collaboration.\n\nDay 1 healthcare coverage for you and up to three dependents.\n\n25 annual leave days.\n\nTransportation support through our shuttle service.\n\nFree onsite meals and coffee.\n\nAllowances and employee benefits designed to support your wellbeing.\n\nContinuous learning and professional development opportunities.\n\nGlobal collaboration and exposure across teams and regions.\n\nThe opportunity to work on technology that helps create a more sustainable future.\n\nReady to Make an Impact?\nApply today and help us build a better future for our customers, our communities, and our planet.\n#LI-JA1","description_format":"text","description_chars":6925,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Continuous learning","Hybrid work","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Rail Transport","Custom Software 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