{"id":3063048,"url":"https://alion.io/job/amcs-group-software-support-engineer","title":"Software Support Engineer","company":{"id":2530,"name":"AMCS Group","domain":"amcsgroup.com","url":"https://alion.io/company/amcs-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"C++","optional":true},{"name":"ITIL","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-15T09:21:02Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T12:54:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Join our team and be part of the Global Customer Support Team. The focus of this role is providing the first line of support regarding for our software solutions we provide to our customers. This position requires a passion for support, which includes the correct intake, assignment, and monitoring of various software related requests and issues. We are looking for a professional who loves to operate independently as well as in a team in a complex and diverse environment.\nWho We Are\nAt AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.\nWhat We Build\nWe build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.\nWhy Join AMCS\nJoin AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet\nWhat You’ll Do\nProvide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.\n\nAddress and resolve incoming application questions and incidents from end users\n\nDocument all pertinent end user identification information and relevant support case information in our CRM database\n\nAbility to perform root-cause analysis on recurring system issues\n\nRecord, track, and document the problem-solving process\n\nTest fixes and perform post-resolution follow-ups to ensure adequate resolution of issues\n\nManage client issue calls, providing status across a portfolio of issues\n\nWhat You Bring\nExperience in a customer facing role is essential.\n\nYou can operate independently as well as in a team.\n\nRelentless follow up skills.\n\nYou have excellent communication skills (written as well as spoke). You are not shy to keep asking our customers questions to get to the bottom an issue.\n\nAbility to vary communication based on the target audience (ex: SuperUser, IT, C-Level).\n\nStrong understanding of the Microsoft Office Suite\n\nGood understanding of Cloud Computing (Azure) or other SaaS software support.\n\nYou must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled\n\nAbility to manage competing priorities working in a fast-paced environment.\n\nYou have excellent analytical skills.\n\nAbility to quickly learn new software applications.\n\nAdvanced SQL knowledge; ability to query SQL databases to analyze underlying data in support of issue triage and resolution.\n\nWorking knowledge of basic networking concepts, including remote access and connectivity.\n\nAbility to drive issue to resolution across a matrixed organization.\n\nYou are customer focused.\n\nNice to Have\nBachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience\n\nExperience in the Microsoft Azure portal, including Application Insights\n\nSome knowledge of C++, HTML, and Crystal Reports.\n\nTCP/IP Networking knowledge and troubleshooting.\n\nGeneric knowledge or experience about/with ERP software.\n\nExperience with Waste & Recycling processes or industry.\n\nAzure Fundamentals certification\n\nITIL v3 or v4 Foundations certification\n\nExperience operating under an agile release delivery methodology.\n\nJoin our mission for a sustainable future and enjoy these benefits:\nHealth insurance for you and up to three dependents from Day 1\n\nHybrid work setup\n\nConvenient shuttle service\n\nComplimentary on-site food and coffee\n\nAllowances\n\n25 days of leave\n\nAccess to a learning platform for skill training with progress tracking\n\nReady to Make an Impact?\nAt AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.","description_format":"text","description_chars":4290,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Rail Transport","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/amcs-group-software-support-engineer","json_url":"https://alion.io/job/amcs-group-software-support-engineer.json","meta":{"generated_at":"2026-10-23T14:30:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2530},"rest":"https://alion.io/mcp/rest/get_company?id=2530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famcs-group-software-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famcs-group-software-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famcs-group-software-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amcs-group-software-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famcs-group-software-support-engineer"}]}