{"id":4247744,"url":"https://alion.io/job/amcs-group-technical-content-creator","title":"Technical Content Creator","company":{"id":2530,"name":"AMCS Group","domain":"amcsgroup.com","url":"https://alion.io/company/amcs-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"GitHub","optional":true}],"status":"live","first_seen_at":"2026-11-13T09:02:13Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T13:10:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nAt AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.\nWhat We Build\nWe build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.\nWhy Join AMCS\nJoin AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet\nThe Opportunity\nWhen a customer is stuck in the AMCS Platform, the fastest help is the guidance sitting right in front of them, and the article they find when they search for more. You will create both.\nYou will build in-app guidance in Whatfix and write the product documentation behind it, so what customers see in the application and what they read in the help centre always agree. You will join a small, AI-first team where documentation is written in Markdown, reviewed through pull requests, and drafted with AI-assisted tools. You decide what is accurate and what gets published.\nThis is a good fit if you like learning how software really works, and explaining it so clearly that people never need to ask.\nWhat You’ll Do\nWrite and maintain product documentation\nCreate and update user guides, how-to articles, and quick reference guides in Markdown, to AMCS standards, including accurate, accessible screenshots\n\nResearch features with Product Owners, developers, and subject matter experts, and check every article against the product before it publishes\n\nKeep documentation current as releases and defect fixes change how the product behaves, and write and publish release notes\n\nManage your work in version control: branches, pull requests, and peer review\n\nBuild in-app guidance with Whatfix\nDesign and publish flows, smart tips, pop-ups, beacons, cues, and surveys that help users finish tasks first time\n\nKeep in-app content in step with the documentation and training for the same feature, and update it after each release\n\nUse Whatfix usage data to report on adoption each month and recommend what to improve\n\nWork AI-first\nUse AI-assisted tools to research, draft, and check content, then review the output for accuracy, tone, and standards\n\nHelp us improve our templates, standards, and workflows as our tools develop\n\nWhat You Bring\n3 or more years of technical writing, product documentation, or similar content experience for software products\n\nWriting samples that show clear, task-based content for non-technical users\n\nStrong written English\n\nWorking knowledge of Markdown and Git-based workflows, or a real appetite to learn them quickly\n\nExperience with AI-assisted writing or research tools, and good judgement about when to check their output\n\nBachelor's degree or equivalent experience; proficiency in Microsoft Office and Teams\n\nNice to Have\nWhatfix, WalkMe, or another digital adoption platform\n\nMadCap Flare or similar documentation tools\n\nInstructional design, eLearning tools, or an LMS such as Skilljar\n\nEnterprise software experience, ideally ERP, logistics, or waste and recycling\n\nAzure DevOps or GitHub\n\nYou will succeed if you\nCheck your work against the product, not against memory\n\nLearn complex systems quickly and explain them simply\n\nWork independently and manage your own priorities against release deadlines\n\nGive and take review feedback well\n\nBuild good working relationships with product and engineering colleagues across time zones\n\nStay curious about new tools, and change how you work as they improve\n\nWhat We Offer\nHybrid working model that supports flexibility and collaboration.\n\nDay 1 healthcare coverage for you and up to three dependents.\n\n25 annual leave days.\n\nTransportation support through our shuttle service.\n\nFree onsite meals and coffee.\n\nAllowances and employee benefits designed to support your wellbeing.\n\nContinuous learning and professional development opportunities.\n\nGlobal collaboration and exposure across teams and regions.\n\nThe opportunity to work on technology that helps create a more sustainable future.\n\nReady to Make an Impact?\nApply today and help us build a better future for our customers, our communities, and our planet.\n#LI-JA1","description_format":"text","description_chars":4580,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Continuous learning","Hybrid work","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Content Creation","Transportation & Logistics","Fleet Management","Rail 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