{"id":3408982,"url":"https://alion.io/job/amcs-group-vehicle-technology-hardware-and-software-support-engineer","title":"Vehicle Technology Hardware and Software Support Engineer","company":{"id":2530,"name":"AMCS Group","domain":"amcsgroup.com","url":"https://alion.io/company/amcs-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Hardware","role_family":"Hardware","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T13:15:54Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T16:50:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are\nAt AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.\nWhat We Build\nWe build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.\nWhy Join AMCS\nJoin AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet\nRole Overview\nThe Hardware Support Assistant will provide remote technical and administrative support for hardware solutions deployed across the AMCS customer base.\nWorking closely with Hardware Support, Customer Support and field-service resources, the role will assist with the investigation and coordination of hardware-related support cases, while managing the administration required for on-site hardware visits.\nKey Responsibilities\nRemote Hardware Support\nReview and progress hardware-related support cases.\n\nGather relevant diagnostic information from customers and internal teams.\n\nCarry out first-line remote troubleshooting using available system information, logs and customer feedback.\n\nIdentify cases requiring escalation to Hardware Support Engineers or field-service resources.\n\nMonitor open cases and ensure actions are progressed through to resolution.\n\nMaintain clear and accurate case notes, including troubleshooting undertaken and next actions.\n\nField Visit & PO Administration\nProvide administrative support for planned hardware service visits.\n\nRaise and coordinate Purchase Order (PO) requests required ahead of hardware visits.\n\nGather required information, including customer/site details, scope of work and relevant case references.\n\nTrack outstanding PO requests and follow up on approvals or missing information.\n\nHelp ensure the required PO or commercial authorisation is in place prior to planned visits.\n\nCoordinate visit information between customers, internal teams and third-party field-service providers where applicable.\n\nEnsure field resources have the relevant case, site and diagnostic information ahead of attendance.\n\nMaintain accurate links between support cases, POs and planned/completed visits.\n\nCustomer & Internal Coordination\nCommunicate with customers to obtain information and provide updates on hardware cases.\n\nWork with Customer Support, Hardware Support and field resources to coordinate issue resolution.\n\nEnsure ownership and next actions are clearly documented.\n\nEscalate technical, commercial or administrative issues to the appropriate team.\n\nContribute to troubleshooting guides and internal knowledge documentation.\n\nSkills & Experience\nEssential\nStrong organisational, administrative and problem-solving skills.\n\nGood written and verbal communication skills.\n\nStrong attention to detail and ability to manage multiple open cases.\n\nComfortable working with support/ticketing and business systems.\n\nAbility to work independently in a remote environment.\n\nCustomer-focused and proactive approach to progressing issues.\n\nPrevious experience in technical support, service administration or customer support.\n\nExperience with Purchase Orders, service visits or supplier/contractor coordination.\n\nExperience using ticketing or case-management systems.\n\nExposure to vehicle technology, telematics, cameras, IoT or connected devices.\n\nBasic understanding of networking and remote diagnostics.\n\nMeasures of Success\nTimely and accurate progression of hardware support cases.\n\nComplete diagnostic information captured prior to technical escalation.\n\nPO requests raised and progressed accurately ahead of planned visits.\n\nField resources provided with clear and complete visit information.\n\nAccurate support, PO and visit records.\n\nEffective communication with customers and internal teams.\n\nWhat We Offer\nHybrid working model that supports flexibility and collaboration.\n\nDay 1 healthcare coverage for you and up to three dependents.\n\n25 annual leave days.\n\nTransportation support through our shuttle service.\n\nFree onsite meals and coffee.\n\nAllowances and employee benefits designed to support your wellbeing.\n\nContinuous learning and professional development opportunities.\n\nGlobal collaboration and exposure across teams and regions.\n\nThe opportunity to work on technology that helps create a more sustainable future.\n\nReady to Make an Impact?\nApply today and help us build a better future for our customers, our communities, and our planet.","description_format":"text","description_chars":4860,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Hybrid work","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Rail Transport","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-28T17:05:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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