{"id":2911282,"url":"https://alion.io/job/amd-customer-account-support-specialist","title":"Customer Account Support Specialist","company":{"id":93,"name":"AMD","domain":"amd.com","url":"https://alion.io/company/amd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":162,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T14:08:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T00:51:27Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"ADVANCE YOUR CAREER. ADVANCE THE WORLD.\nAt AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.\nWhether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we’ll advance your career.\nTHE ROLE:\nThe Customer Operations Specialist is responsible for efficiently and effectively managing overall operations between AMD and accounts. They maintain a thorough knowledge of the customers business and strategies. The Customer Operations Specialist builds and sustains strong relationships at operational and managerial levels within both the Customer’s and AMD’s organization. They leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.\nTHE PERSON:\nThe candidate must have hands on experience in customer operations, order management, and SAP/ERP systems, with strong stakeholder management, analytical, and problem-solving skills to effectively support customers and drive operational excellence. They should also demonstrate a customer-centric mindset, accountability, and the ability to leverage AI and data driven tools to improve efficiency, reporting, and decision making.\nKEY RESPONSIBILITIES:\nCustomer Support\nReceive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements\nProcess order related data from customer and AMD requests quickly and accurately into various systems\nUnderstand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders\nUnderstand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD\nDevelop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities\nAddress customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations\nCollaborate internally and externally to prevent issues; investigate and provide solutions for customer escalations\nCollaborate with customers to drive process improvement and minimize operational costs\nSupport revenue attainment by identifying supply risks and business opportunities\nReports & Data\nCompiles and analyzes internal KPIs, customer, and operational metrics to make business decisions\nSupport revenue attainment, projections, and End of quarter update\nUtilize customer reports to analyze account and AMD performance\nSystems\nOptimize customer experience by increasing utilization of automated systems such as portals and B to B.\nCollaborate with cross-functional teams to drive process improvements and efficiencies\nOrder Processing:\nValidate and enter hub pulls, orders, distributor price agreements, and returns ensuring accuracy and compliance with applicable laws, and AMD terms and conditions.\nReview RMA requests, manage exceptions, and discrepancies according to AMD policy\nPREFERRED EXPERIENCES:\nAble to contribute in process improvement through solid knowledge of business practices and procedures\nUtilize basic problem solving skills and implementing solutions\nDevelop better relationships to increase customer satisfaction with internal and external customers\nAbility to clearly communicate (written and verbal)\nExhibits strong level of accountability\nSeeks to continually improve themselves\nFlexible and able to manage through ambiguous circumstances\nWorking knowledge of SAP and planning systems is preferred\nACADEMIC CREDENTIALS:\nBachelor’s degree with related industry experience\nLOCATION:\nSingapore\n#LI-D&I\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.\nTHE ROLE:\nThe Customer Operations Specialist is responsible for efficiently and effectively managing overall operations between AMD and accounts. They maintain a thorough knowledge of the customers business and strategies. The Customer Operations Specialist builds and sustains strong relationships at operational and managerial levels within both the Customer’s and AMD’s organization. They leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.\nTHE PERSON:\nThe candidate must have hands on experience in customer operations, order management, and SAP/ERP systems, with strong stakeholder management, analytical, and problem-solving skills to effectively support customers and drive operational excellence. They should also demonstrate a customer-centric mindset, accountability, and the ability to leverage AI and data driven tools to improve efficiency, reporting, and decision making.\nKEY RESPONSIBILITIES:\nCustomer Support\nReceive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements\nProcess order related data from customer and AMD requests quickly and accurately into various systems\nUnderstand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders\nUnderstand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD\nDevelop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities\nAddress customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations\nCollaborate internally and externally to prevent issues; investigate and provide solutions for customer escalations\nCollaborate with customers to drive process improvement and minimize operational costs\nSupport revenue attainment by identifying supply risks and business opportunities\nReports & Data\nCompiles and analyzes internal KPIs, customer, and operational metrics to make business decisions\nSupport revenue attainment, projections, and End of quarter update\nUtilize customer reports to analyze account and AMD performance\nSystems\nOptimize customer experience by increasing utilization of automated systems such as portals and B to B.\nCollaborate with cross-functional teams to drive process improvements and efficiencies\nOrder Processing:\nValidate and enter hub pulls, orders, distributor price agreements, and returns ensuring accuracy and compliance with applicable laws, and AMD terms and conditions.\nReview RMA requests, manage exceptions, and discrepancies according to AMD policy\nPREFERRED EXPERIENCES:\nAble to contribute in process improvement through solid knowledge of business practices and procedures\nUtilize basic problem solving skills and implementing solutions\nDevelop better relationships to increase customer satisfaction with internal and external customers\nAbility to clearly communicate (written and verbal)\nExhibits strong level of accountability\nSeeks to continually improve themselves\nFlexible and able to manage through ambiguous circumstances\nWorking knowledge of SAP and planning systems is preferred\nACADEMIC CREDENTIALS:\nBachelor’s degree with related industry experience\nLOCATION:\nSingapore\n#LI-D&I\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.","description_format":"text","description_chars":9278,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-20T09:36:36Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.376,"p_room":0.44,"age_days":40,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/amd-customer-account-support-specialist","json_url":"https://alion.io/job/amd-customer-account-support-specialist.json","meta":{"generated_at":"2026-10-26T03:59:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93},"rest":"https://alion.io/mcp/rest/get_company?id=93"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famd-customer-account-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famd-customer-account-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famd-customer-account-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amd-customer-account-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famd-customer-account-support-specialist"}]}