{"id":3842523,"url":"https://alion.io/job/amd-director-customer-program-management-data-center-gpu","title":"Director, Customer Program Management Data Center GPU","company":{"id":93,"name":"AMD","domain":"amd.com","url":"https://alion.io/company/amd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":97,"open_postings":17,"ghost_share":0,"stale_share":0.118,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ROCm","optional":false},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-11-05T17:41:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T09:08:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"ADVANCE YOUR CAREER. ADVANCE THE WORLD.\nAt AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.\nWhether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we’ll advance your career.\nTHE ROLE:\nWe are seeking a Director, Customer Program Management - Data Center GPU to lead end-to-end program execution and customer success for AMD’s datacenter GPU products. This leader will own program strategy and delivery across OEM/ODM partners, Cloud service providers (CSPs), and end clients to drive platform development, cluster deployment & performance tuning and ensure final customer satisfaction for AMD DC GPU solutions. This role will align cross-functional business development, engineering, product, support, and GTM teams to accelerate customer ramp, protect relationships, and maximize adoption and uptime of AMD datacenter GPU deployments.\nTHE PERSON:\nThe ideal candidate combines strong technical credibility in datacenter GPU systems and large-scale deployments with proven leadership in program and customer management. They operate effectively in a globally distributed, matrixed organization, translate customer requirements into executable programs, and drive disciplined, cross-functional execution from design-through-deployment and into sustained operations. Experience working directly with OEMs/ODMs, CSPs and AI end customers on platform development, validation, cluster bring-up, performance optimization, and post-deployment support is essential.\nKEY RESPONSBILITIES:\nOwn end-to-end customer programs for datacenter GPU engagements, from platform definition with OEM/ODM partners through cluster deployment and long-term operational success.\nDrive customer satisfaction and uptime targets by coordinating engineering, system validation, software stack (ROCm/ecosystem) integration, performance tuning, and support teams to resolve issues rapidly and prevent recurrence.\nLead technical engagements for proof-of-concept, development, validation, performance tuning, and production ramp with CSPs, OEMs/ODMs, systems integrators, and direct enterprise customers.\nDefine and enforce program governance, milestones, KPIs (e.g., time-to-production, uptime, MTTR), risk mitigation plans, and communication cadence with stakeholders.\nPartner with Product Management and Engineering to provide customer-driven feedback on hardware, firmware, and software priorities and influence roadmaps to meet end-client performance and feature needs.\nOversee customer-facing support and escalation processes, including second-level engineering support, release coordination, and software/firmware upgrade strategies.\nDevelop and scale repeatable playbooks, tools, and validation methodologies for large-scale deployments and cluster management to improve time-to-value and reliability.\nRepresent AMD in senior customer and partner forums, negotiate technical and operational commitments, and lead cross-functional response to major incidents.\nCollaborate with GTM, marketing, and partner teams to enable instance/product positioning, case studies, and customer references that accelerate adoption.\nPREFERRED EXPERIENCE:\nProven track record leading large, cross-functional customer programs for datacenter GPUs, accelerators, or server platforms with OEM/ODM and CSP partners.\nExtensive relevant technical and management experience, including significant experience with datacenter hardware and software program execution. \nDeep understanding of datacenter infrastructure, server architectures, Linux, containerization, virtualization, and GPU software stacks (ROCm/driver ecosystem) and performance tuning methodologies.\nExperience driving proof-of-concept to production ramps at scale, managing complex validation, debug, and release activities in post-silicon environments.\nStrong operational discipline with experience defining KPIs (uptime, MTTR, deployment velocity) and delivering measurable improvements.\nExcellent executive communication skills and experience engaging at senior customer and partner leadership levels.\nBackground in program management, systems engineering, customer success, or technical account management at scale.\nACADEMIC CREDENTIALS:\nBachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or related technical field; advanced degree preferred.\nLOCATION:\nBellevue, Wa, Austin, TX, Santa, Ca \nTravel to customer sites will be required. \nThis role is not eligible for visa sponsorship.\n#LI-EV1\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.\nTHE ROLE:\nWe are seeking a Director, Customer Program Management - Data Center GPU to lead end-to-end program execution and customer success for AMD’s datacenter GPU products. This leader will own program strategy and delivery across OEM/ODM partners, Cloud service providers (CSPs), and end clients to drive platform development, cluster deployment & performance tuning and ensure final customer satisfaction for AMD DC GPU solutions. This role will align cross-functional business development, engineering, product, support, and GTM teams to accelerate customer ramp, protect relationships, and maximize adoption and uptime of AMD datacenter GPU deployments.\nTHE PERSON:\nThe ideal candidate combines strong technical credibility in datacenter GPU systems and large-scale deployments with proven leadership in program and customer management. They operate effectively in a globally distributed, matrixed organization, translate customer requirements into executable programs, and drive disciplined, cross-functional execution from design-through-deployment and into sustained operations. Experience working directly with OEMs/ODMs, CSPs and AI end customers on platform development, validation, cluster bring-up, performance optimization, and post-deployment support is essential.\nKEY RESPONSBILITIES:\nOwn end-to-end customer programs for datacenter GPU engagements, from platform definition with OEM/ODM partners through cluster deployment and long-term operational success.\nDrive customer satisfaction and uptime targets by coordinating engineering, system validation, software stack (ROCm/ecosystem) integration, performance tuning, and support teams to resolve issues rapidly and prevent recurrence.\nLead technical engagements for proof-of-concept, development, validation, performance tuning, and production ramp with CSPs, OEMs/ODMs, systems integrators, and direct enterprise customers.\nDefine and enforce program governance, milestones, KPIs (e.g., time-to-production, uptime, MTTR), risk mitigation plans, and communication cadence with stakeholders.\nPartner with Product Management and Engineering to provide customer-driven feedback on hardware, firmware, and software priorities and influence roadmaps to meet end-client performance and feature needs.\nOversee customer-facing support and escalation processes, including second-level engineering support, release coordination, and software/firmware upgrade strategies.\nDevelop and scale repeatable playbooks, tools, and validation methodologies for large-scale deployments and cluster management to improve time-to-value and reliability.\nRepresent AMD in senior customer and partner forums, negotiate technical and operational commitments, and lead cross-functional response to major incidents.\nCollaborate with GTM, marketing, and partner teams to enable instance/product positioning, case studies, and customer references that accelerate adoption.\nPREFERRED EXPERIENCE:\nProven track record leading large, cross-functional customer programs for datacenter GPUs, accelerators, or server platforms with OEM/ODM and CSP partners.\nExtensive relevant technical and management experience, including significant experience with datacenter hardware and software program execution. \nDeep understanding of datacenter infrastructure, server architectures, Linux, containerization, virtualization, and GPU software stacks (ROCm/driver ecosystem) and performance tuning methodologies.\nExperience driving proof-of-concept to production ramps at scale, managing complex validation, debug, and release activities in post-silicon environments.\nStrong operational discipline with experience defining KPIs (uptime, MTTR, deployment velocity) and delivering measurable improvements.\nExcellent executive communication skills and experience engaging at senior customer and partner leadership levels.\nBackground in program management, systems engineering, customer success, or technical account management at scale.\nACADEMIC CREDENTIALS:\nBachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or related technical field; advanced degree preferred.\nLOCATION:\nBellevue, Wa, Austin, TX, Santa, Ca \nTravel to customer sites will be required. \nThis role is not eligible for visa sponsorship.\n#LI-EV1\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. 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