{"id":2909994,"url":"https://alion.io/job/amd-returns-center-operations-manager","title":"Returns Center Operations Manager","company":{"id":93,"name":"AMD","domain":"amd.com","url":"https://alion.io/company/amd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":199000,"period":"year","method":"role_country_seniority_unknown","sample_n":12232},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:42:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T21:15:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"ADVANCE YOUR CAREER. ADVANCE THE WORLD.\nAt AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.\nWhether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we’ll advance your career.\nTHE ROLE:\nJoin the global quality returns team as aRepairOperationsManager to support a rapidly growing new business. The role will include designing and implementing new repairprocesses and procedures along with managing the governance and oversight of our 3rdparty returns centers. This role partners with AMD internal stakeholdersto drive our Suppliers tomeetAMD quality andoutput requirements. We are in search of an experienced operationsmanager with strong analytical, problem-solvingand cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns centermanagement.\nTHE PERSON:\nA strong communicator, creativeproblem solver,with a data centric mindset, cross-functional collaborator, and deep understanding of reverse supply chain processes including inventory management, quality, materials management,manufacturing operations,and planning. Must be self-directed and able to work in complex and dynamic ecosystems. Must be efficient in managing time and resources in a fast-paced environment.\nKEY RESPONSIBILITIES:\nOversee activities being performed for AMD atcontract manufacturing (CM) service provider to ensure outputand quality meetAMD’s requirements.\nDesign and implement repairprocesses and procedures that adhere to internal policies and meet stakeholder requirements\nProvide oversight and governance of returns center processes and reporting\nManage returns processes across a cross-functional / matrix organization\nProvide clear and timelycommunications to multiple stakeholders\nPossesses a thorough knowledge of the principles of project management and apply them effectively on small to large-sizeprojects\nUse a data centric approach to prioritize focus areas and drive continuous improvement\nCoordinate with Program Managers on priorities and deadlines\nInitiate changes to existing processes and methods to improve project and team efficiency\nProactively involve team members in planning, decision-making and execution efforts \nEnsure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product specifications.\nImplement quality metrics to drive end-to-end continuous improvement.\nIdentifysystematic improvement opportunities and work with suppliers to establishyearly long-term improvement projects to reduce quality defects.\nDrive SPC compliance and improvement to reduce out of controlconditions.\nConduct yearly audits and line walks when required.\nPREFERRED EXPERIENCE:\nProject Management experience in repairor manufacturingprocesses at a datacentercomponent manufacturer\nQuality Management experienceie: Lean Six SigmaCertification, Familiarity with ISO9001)\nOperations/Manufacturing experience\nExperience managing and/or onboarding 3rdparty partners \nKnowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)\nExperience working with teams across multiple geographic locations\nComfortable with ambiguity and withthe ability to adapt and be creative.\nDetail oriented, self-driven with a strong senseof pride and ownership. \nStrong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills \nDemonstrated ability to build relationships and work effectively as a self-starter and as part of a team \nFluent in both spoken and written English.\nACADEMIC CREDENTIALS:\nBS/BA or equivalent\nPMP / CPIM / CSCP or related certifications preferred\nThis role is not eligible for visa sponsorship.\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.\nTHE ROLE:\nJoin the global quality returns team as aRepairOperationsManager to support a rapidly growing new business. The role will include designing and implementing new repairprocesses and procedures along with managing the governance and oversight of our 3rdparty returns centers. This role partners with AMD internal stakeholdersto drive our Suppliers tomeetAMD quality andoutput requirements. We are in search of an experienced operationsmanager with strong analytical, problem-solvingand cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns centermanagement.\nTHE PERSON:\nA strong communicator, creativeproblem solver,with a data centric mindset, cross-functional collaborator, and deep understanding of reverse supply chain processes including inventory management, quality, materials management,manufacturing operations,and planning. Must be self-directed and able to work in complex and dynamic ecosystems. Must be efficient in managing time and resources in a fast-paced environment.\nKEY RESPONSIBILITIES:\nOversee activities being performed for AMD atcontract manufacturing (CM) service provider to ensure outputand quality meetAMD’s requirements.\nDesign and implement repairprocesses and procedures that adhere to internal policies and meet stakeholder requirements\nProvide oversight and governance of returns center processes and reporting\nManage returns processes across a cross-functional / matrix organization\nProvide clear and timelycommunications to multiple stakeholders\nPossesses a thorough knowledge of the principles of project management and apply them effectively on small to large-sizeprojects\nUse a data centric approach to prioritize focus areas and drive continuous improvement\nCoordinate with Program Managers on priorities and deadlines\nInitiate changes to existing processes and methods to improve project and team efficiency\nProactively involve team members in planning, decision-making and execution efforts \nEnsure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product specifications.\nImplement quality metrics to drive end-to-end continuous improvement.\nIdentifysystematic improvement opportunities and work with suppliers to establishyearly long-term improvement projects to reduce quality defects.\nDrive SPC compliance and improvement to reduce out of controlconditions.\nConduct yearly audits and line walks when required.\nPREFERRED EXPERIENCE:\nProject Management experience in repairor manufacturingprocesses at a datacentercomponent manufacturer\nQuality Management experienceie: Lean Six SigmaCertification, Familiarity with ISO9001)\nOperations/Manufacturing experience\nExperience managing and/or onboarding 3rdparty partners \nKnowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)\nExperience working with teams across multiple geographic locations\nComfortable with ambiguity and withthe ability to adapt and be creative.\nDetail oriented, self-driven with a strong senseof pride and ownership. \nStrong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills \nDemonstrated ability to build relationships and work effectively as a self-starter and as part of a team \nFluent in both spoken and written English.\nACADEMIC CREDENTIALS:\nBS/BA or equivalent\nPMP / CPIM / CSCP or related certifications preferred\nThis role is not eligible for visa sponsorship.\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.","description_format":"text","description_chars":9534,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-20T09:19:33Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":0.9,"age_days":6,"expected_fill_days":15,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/amd-returns-center-operations-manager","json_url":"https://alion.io/job/amd-returns-center-operations-manager.json","meta":{"generated_at":"2026-10-22T00:53:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93},"rest":"https://alion.io/mcp/rest/get_company?id=93"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famd-returns-center-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famd-returns-center-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famd-returns-center-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amd-returns-center-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famd-returns-center-operations-manager"}]}