{"id":3512268,"url":"https://alion.io/job/amd-sr-customer-operations-account-manager-2","title":"Sr. Customer Operations Account Manager","company":{"id":93,"name":"AMD","domain":"amd.com","url":"https://alion.io/company/amd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":223000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3011},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-30T04:10:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T16:06:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"ADVANCE YOUR CAREER. ADVANCE THE WORLD.\nAt AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.\nWhether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we’ll advance your career.\nTHE ROLE\nThe Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.\nKEY RESPONSIBILITIES\nServe as the primary operations partner for a select portfolio of large, strategic technology customers\nBuild trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels\nReview customer backlogs and partner with factory, finance, sales, and customers to resolve issues\nManage business across the product lifecycle, including NPI and EOL\nManage inventory and DOI to minimize inventory costs\nAnalyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels\nAnticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues\nStrengthen customer partnerships to support business continuity and long-term growth\nLead key projects, improve processes, advise business partners, and support organizational strategy\nDrive operational excellence and the implementation of new processes\nLead quarterly business reviews and operational meetings with customers\nCollaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles\nPREFERRED EXPERIENCE\nExtensive industry-related experience with a demonstrated track record of success\n\nExperience managing operations for large, complex, or strategic customer accounts\nProven ability to build trust and deepen relationships with customers at multiple levels\nStrong communication, emotional intelligence, executive presence, and relationship-management skills\nStrong supply chain knowledge, with distribution experience preferred\nUnderstanding of business strategy with experience identifying and implementing process improvements\nStrong problem-solving, analytical, and cross-functional management skills\nAbility to manage uncertainty and resolve internal and external conflict\nStrong executive writing, presentation, and verbal communication skills\nProject management experience\nProficiency in Excel, PowerPoint, and Power BI\nACADEMIC CREDENTIALS:\nBachelor’s degree and/or equivalent industry-related experience\nLOCATION:\nSan Jose, CA\nThis role is not eligible for visa sponsorship.\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.\nTHE ROLE\nThe Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.\nKEY RESPONSIBILITIES\nServe as the primary operations partner for a select portfolio of large, strategic technology customers\nBuild trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels\nReview customer backlogs and partner with factory, finance, sales, and customers to resolve issues\nManage business across the product lifecycle, including NPI and EOL\nManage inventory and DOI to minimize inventory costs\nAnalyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels\nAnticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues\nStrengthen customer partnerships to support business continuity and long-term growth\nLead key projects, improve processes, advise business partners, and support organizational strategy\nDrive operational excellence and the implementation of new processes\nLead quarterly business reviews and operational meetings with customers\nCollaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles\nPREFERRED EXPERIENCE\nExtensive industry-related experience with a demonstrated track record of success\n\nExperience managing operations for large, complex, or strategic customer accounts\nProven ability to build trust and deepen relationships with customers at multiple levels\nStrong communication, emotional intelligence, executive presence, and relationship-management skills\nStrong supply chain knowledge, with distribution experience preferred\nUnderstanding of business strategy with experience identifying and implementing process improvements\nStrong problem-solving, analytical, and cross-functional management skills\nAbility to manage uncertainty and resolve internal and external conflict\nStrong executive writing, presentation, and verbal communication skills\nProject management experience\nProficiency in Excel, PowerPoint, and Power BI\nACADEMIC CREDENTIALS:\nBachelor’s degree and/or equivalent industry-related experience\nLOCATION:\nSan Jose, CA\nThis role is not eligible for visa sponsorship.\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.","description_format":"text","description_chars":7662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-30T08:25:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":81,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/amd-sr-customer-operations-account-manager-2","json_url":"https://alion.io/job/amd-sr-customer-operations-account-manager-2.json","meta":{"generated_at":"2026-11-02T18:21:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25632,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93},"rest":"https://alion.io/mcp/rest/get_company?id=93"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famd-sr-customer-operations-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famd-sr-customer-operations-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famd-sr-customer-operations-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amd-sr-customer-operations-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famd-sr-customer-operations-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3512268}},{"tool":"search_jobs","arguments":{"company":"amd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3512268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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