{"id":2910825,"url":"https://alion.io/job/amd-sr-salesforce-service-cloud-developer","title":"Sr Salesforce Service Cloud Developer","company":{"id":93,"name":"AMD","domain":"amd.com","url":"https://alion.io/company/amd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":160,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":223000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":672},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":true},{"name":"Apex","optional":true},{"name":"CI/CD","optional":true},{"name":"GitHub","optional":true},{"name":"Lightning Web Components","optional":true}],"status":"live","first_seen_at":"2026-09-22T20:43:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T22:32:24Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"ADVANCE YOUR CAREER. ADVANCE THE WORLD.\nAt AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.\nWhether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we’ll advance your career.\nTHE ROLE:\nAMD is looking for a Senior Salesforce Developer to join our Information Technology team and play a key role in advancing the tools and insights that support our global service and support organization. In this role, you will work at the intersection of technology, business operations, and analytics, helping to shape and enhance the Salesforce Service Cloud platform that enables teams across AMD to deliver exceptional customer and employee experiences.\nThis is an opportunity to work in a highly collaborative environment where you will partner with business stakeholders, architects, analysts, support leaders, and fellow IT professionals to solve complex business challenges. You will contribute to the evolution of Salesforce capabilities, drive automation and process improvements, and develop meaningful reporting and analytics that empower data-driven decision making.\nThe ideal environment for someone who enjoys balancing platform administration, application development, business engagement, and analytics. You will have the opportunity to influence platform strategy, leverage emerging Salesforce technologies, and expand your expertise across Service Cloud, CRM Analytics, integrations, and enterprise-scale solution design.\nTHE PERSON:\nYou are a collaborative and solutions-oriented professional who enjoys working with both technical and non-technical stakeholders to solve business challenges. You are naturally curious, proactive, and motivated by continuous learning and improvement. You thrive in environments where you can combine technical expertise with business understanding to deliver scalable solutions and meaningful outcomes.\nYou are comfortable navigating ambiguity, investigating complex issues, and communicating technical concepts to a variety of audiences. You value teamwork, maintain a customer-focused mindset, and take pride in delivering high-quality solutions that create lasting business value.\nKEY RESPONSIBILITIES:\nDevelop, enhance, and support Salesforce Service Cloud capabilities that improve operational efficiency and the user experience.\nCollaborate with business stakeholders, architects, and IT partners to gather requirements and design scalable solutions.\nBuild and maintain business process automation, custom applications, integrations, and reporting solutions within the Salesforce platform.\nCreate dashboards and analytics that provide operational insights and support strategic decision making.\nContribute to platform governance, deployment processes, release management, and ongoing operational excellence.\nSupport data quality initiatives and continuous improvement efforts across the Salesforce ecosystem.\nTroubleshoot and resolve complex platform and integration issues while driving long-term solutions.\nSuccess in the Role\nWithin the first 3 months, you will:\nGain an understanding of AMD's Salesforce ecosystem, support processes, business objectives, and stakeholder landscape.\nBuild relationships with key business partners, support teams, and IT stakeholders.\nContribute to platform enhancements, issue resolution, and ongoing support activities.\nWithin the first 6 months, you will:\nLead delivery of Salesforce enhancements and automation initiatives that improve service operations.\nDevelop impactful dashboards and analytics that provide visibility into service performance and operational metrics.\nIdentify opportunities to streamline processes and improve platform effectiveness.\nWithin the first year, you will:\nBecome a trusted technical advisor for Salesforce Service Cloud capabilities and related business processes.\nDrive strategic platform improvements that support scalability, adoption, and operational excellence.\nInfluence technical direction and contribute to the long-term success of AMD's service and support technology ecosystem.\nPREFERRED EXPERIENCE:\nExperience configuring, supporting, and enhancing Salesforce Service Cloud environments.\nKnowledge of Salesforce platform administration, security models, data management, and release management practices.\nExperience developing solutions using Apex, Lightning Web Components (LWC), Flows, and related Salesforce technologies.\nExperience designing and delivering reports, dashboards, and analytics using Salesforce reporting tools and CRM Analytics (Einstein Analytics).\nFamiliarity with GitHub, source control practices, and CI/CD methodologies.\nExperience supporting or administering Varicent Incentive Management (ICM/Incentives) solutions.\nExperience developing Presenter Adaptive or Studio reports and dashboards.\nFamiliarity with Agentforce capabilities and emerging Salesforce AI technologies.\nExperience integrating Salesforce with enterprise platforms and cloud applications using APIs, middleware, and modern integration patterns.\nStrong analytical, problem-solving, communication, and stakeholder collaboration skills.\nExperience working in large-scale enterprise environments supporting cross-functional teams.\nACADEMIC CREDENTIALS:\nBachelor’s degree in computer science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.\nProfessional Certifications:\nSalesforce Certified Administrator\nSalesforce Certified Platform Developer I\nSalesforce Certified Platform Developer II\nSalesforce Certified Service Cloud Consultant\nSalesforce Certified Platform App Builder\nSalesforce Certified CRM Analytics and Einstein Discovery Consultant\nThis role is not eligible for visa sponsorship.\nBenefits offered are described: AMD benefits at a glance.\nAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.\n\nThis posting is for an existing vacancy.\nTHE ROLE:\nAMD is looking for a Senior Salesforce Developer to join our Information Technology team and play a key role in advancing the tools and insights that support our global service and support organization. In this role, you will work at the intersection of technology, business operations, and analytics, helping to shape and enhance the Salesforce Service Cloud platform that enables teams across AMD to deliver exceptional customer and employee experiences.\nThis is an opportunity to work in a highly collaborative environment where you will partner with business stakeholders, architects, analysts, support leaders, and fellow IT professionals to solve complex business challenges. You will contribute to the evolution of Salesforce capabilities, drive automation and process improvements, and develop meaningful reporting and analytics that empower data-driven decision making.\nThe ideal environment for someone who enjoys balancing platform administration, application development, business engagement, and analytics. You will have the opportunity to influence platform strategy, leverage emerging Salesforce technologies, and expand your expertise across Service Cloud, CRM Analytics, integrations, and enterprise-scale solution design.\nTHE PERSON:\nYou are a collaborative and solutions-oriented professional who enjoys working with both technical and non-technical stakeholders to solve business challenges. You are naturally curious, proactive, and motivated by continuous learning and improvement. You thrive in environments where you can combine technical expertise with business understanding to deliver scalable solutions and meaningful outcomes.\nYou are comfortable navigating ambiguity, investigating complex issues, and communicating technical concepts to a variety of audiences. You value teamwork, maintain a customer-focused mindset, and take pride in delivering high-quality solutions that create lasting business value.\nKEY RESPONSIBILITIES:\nDevelop, enhance, and support Salesforce Service Cloud capabilities that improve operational efficiency and the user experience.\nCollaborate with business stakeholders, architects, and IT partners to gather requirements and design scalable solutions.\nBuild and maintain business process automation, custom applications, integrations, and reporting solutions within the Salesforce platform.\nCreate dashboards and analytics that provide operational insights and support strategic decision making.\nContribute to platform governance, deployment processes, release management, and ongoing operational excellence.\nSupport data quality initiatives and continuous improvement efforts across the Salesforce ecosystem.\nTroubleshoot and resolve complex platform and integration issues while driving long-term solutions.\nSuccess in the Role\nWithin the first 3 months, you will:\nGain an understanding of AMD's Salesforce ecosystem, support processes, business objectives, and stakeholder landscape.\nBuild relationships with key business partners, support teams, and IT stakeholders.\nContribute to platform enhancements, issue resolution, and ongoing support activities.\nWithin the first 6 months, you will:\nLead delivery of Salesforce enhancements and automation initiatives that improve service operations.\nDevelop impactful dashboards and analytics that provide visibility into service performance and operational metrics.\nIdentify opportunities to streamline processes and improve platform effectiveness.\nWithin the first year, you will:\nBecome a trusted technical advisor for Salesforce Service Cloud capabilities and related business processes.\nDrive strategic platform improvements that support scalability, adoption, and operational excellence.\nInfluence technical direction and contribute to the long-term success of AMD's service and support technology ecosystem.\nPREFERRED EXPERIENCE:\nExperience configuring, supporting, and enhancing Salesforce Service Cloud environments.\nKnowledge of Salesforce platform administration, security models, data management, and release management practices.\nExperience developing solutions using Apex, Lightning Web Components (LWC), Flows, and related Salesforce technologies.\nExperience designing and delivering reports, dashboards, and analytics using Salesforce reporting tools and CRM Analytics (Einstein Analytics).\nFamiliarity with GitHub, source control practices, and CI/CD methodologies.\nExperience supporting or administering Varicent Incentive Management (ICM/Incentives) solutions.\nExperience developing Presenter Adaptive or Studio reports and dashboards.\nFamiliarity with Agentforce capabilities and emerging Salesforce AI technologies.\nExperience integrating Salesforce with enterprise platforms and cloud applications using APIs, middleware, and modern integration patterns.\nStrong analytical, problem-solving, communication, and stakeholder collaboration skills.\nExperience working in large-scale enterprise environments supporting cross-functional teams.\nACADEMIC CREDENTIALS:\nBachelor’s de...","description_format":"text","description_chars":13436,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-20T09:28:01Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.509,"p_room":0.45,"age_days":30,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/amd-sr-salesforce-service-cloud-developer","json_url":"https://alion.io/job/amd-sr-salesforce-service-cloud-developer.json","meta":{"generated_at":"2026-10-24T02:16:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93},"rest":"https://alion.io/mcp/rest/get_company?id=93"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famd-sr-salesforce-service-cloud-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famd-sr-salesforce-service-cloud-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famd-sr-salesforce-service-cloud-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amd-sr-salesforce-service-cloud-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famd-sr-salesforce-service-cloud-developer"}]}