{"id":1601039,"url":"https://alion.io/job/amdocs-customer-software-support-engineer-entry-level","title":"Customer Software Support Engineer (Entry - Level)","company":{"id":49164,"name":"Amdocs","domain":"amdocs.com","url":"https://alion.io/company/amdocs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Rome, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24973,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33893},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:06:03Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-04T23:49:05Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Required Travel :Minimal\nManagerial - No\nLocation: :Italy- Rome (Amdocs Site)\nWho are we?\nAmdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains -delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com\nAt Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.\nIn one sentence\nResponsible for providing best-in-class technical support to a global customer base.\nMaintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.\nWhat will your job look like?\nYou will develop software adaptors and drivers in accordance with customer requirements and Telecom designs, ensuring compatibility, functionality and performance.\nYou will install, configure and support customer solutions, ensuring successful implementation and continued operation in line with technical specifications.\nYou will support the testing and deployment of software upgrade releases, identifying and resolving technical issues to ensure smooth implementation.\nYou will provide technical support and guidance to customers remotely and onsite, troubleshooting issues and ensuring timely and effective resolution.\nYou will provide technical support for presales and demonstration activities, contributing technical expertise to customer presentations, solution evaluations and product demonstrations.\nAll you need is...\nBachelor's degree in IT/Computer Science or equivalent\nStrong technical, analytical, problem solving, and communication skills \nCoding capabilities of one language (C, C++, Java or equivalent)Excellent social skills as working in a team and with customers\nExperience with Unix and SQL\nProactive, creative and fits into a dynamic environment\nAbility to work under pressure with several, ongoing projects\nFluent in Italian\nAdequate level of English, including reading, writing and speaking\nBased in Italy\nNice to have...\nUp to 1 year of experience\nBackground in OSS, Telecom\nBig data knowledge\nExperience in Delivery group and/or Telecom knowledge\nSalary & Employment Conditions\nThis is a Graduate / Entry-Level position (Level 4) under the applicable CBA (CCNL Commercio e Terziario), with an Annual salary range of €24,973- €30,000\nThe final salary will be determined based on objective criteria, including the selected candidate’s skills, effort, responsibilities and working conditions, while allowing the company flexibility within the applicable salary range.\nWhy you will love this job:\nYou will gain hands-on experience in Telecom, software integration and Service Assurance.\nYou will work with advanced technologies and real-world customer solutions.\nYou will work on diverse projects, covering development, implementation, testing and support.\nYou will collaborate with international customers and experienced technical teams. \nAmdocs is an equal opportunity employer. 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