Platform Support Specialist
Required Travel :Minimal
Managerial - No
Location: :Mexico-Guadalajara (AM)
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains -delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
Responsible for providing outstanding technical support to a global customer base.
Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
What will your job look like?
Join a team that keeps mission-critical telecom platforms running for millions of users worldwide. You'll own the health and performance of large-scale OpenShift, Kubernetes, and Azure environments, troubleshoot complex production issues, drive automation, and enhance platform reliability through observability and self-healing solutions.
All you need is...
- 5+ years of experience in Platform Operations, Cloud Operations, SRE, DevOps, Infrastructure Support, or Platform Engineering.
- Strong production experience with Kubernetes
- Linux administration (RHEL) and troubleshooting skills.
- Python and Ansible automation skills.
- Telecom Experience
- Experience supporting large-scale enterprise environments.
- Red Hat OpenShift expertise:
- OpenShift administration
- OpenShift troubleshooting
- Red Hat certifications (DO188/DO280)
- Excellent analytical communication skills.
Why you will love this job:
This isn't a traditional support role. Here, you'll combine Site Reliability Engineering, Cloud Operations, Platform Engineering, and Telecom Operations expertise to support cutting-edge technologies that enable some of the world's largest communications providers. You'll gain hands-on experience with cloud-native architectures, large-scale Kubernetes ecosystems, and advanced automation while helping shape the future of digital connectivity.