{"id":3517765,"url":"https://alion.io/job/amdocs-software-engineering-specialist","title":"Software Engineering Specialist","company":{"id":49164,"name":"Amdocs","domain":"amdocs.com","url":"https://alion.io/company/amdocs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0.143,"stale_share":0.429,"repost_share":0.143,"time_to_fill_p50_days":30,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":168},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Dynatrace","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Podman","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Azure","optional":true}],"status":"closed","first_seen_at":"2026-10-22T06:35:05Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T10:45:56Z","board_verified":false,"closed_at":"2026-11-04T10:45:56Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Required Travel :No Travel\nManagerial - No\nLocation: :India- Gurgaon (Amdocs Site)\nWho are we?\nAmdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains -delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com\nAt Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.\nIn one sentence\nWe are looking for an experienced L2 Production Support Engineer specializing in Order Management / OSS/BSS to manage complex production issues, troubleshoot order-management workflows and integrations, perform root cause analysis, and improve system reliability and operational efficiency.\nThe candidate will work closely with L1 support, development, infrastructure, database, integration, security, and business teams to resolve incidents within SLA and implement permanent corrective actions.\nWhat will your job look like?\nProvide L2 production support for Order Management and associated OSS/BSS components.\nTroubleshoot complex order failures, stuck orders, orchestration/provisioning failures, and integration errors.\nAnalyze the complete order lifecycle and identify failure points across upstream/downstream systems.\nTroubleshoot Order Management integrations with CRM, Product/Order Catalog, Provisioning, Billing, Inventory, Mediation, and other OSS/BSS platforms.\nAnalyze application logs, database records, middleware/API transactions, and system events.\nInvestigate message/API failures, timeouts, queue backlogs, and integration issues.\nPerform SQL-based data analysis and corrective actions where appropriate.\nTroubleshoot application services in Linux/Unix environments.\nAnalyze performance, resource utilization, connectivity, and application errors.\nPerform RCA for recurring incidents and production failures; implement permanent fixes and preventive measures.\nSupport deployments, upgrades, patches, configuration changes, and post-deployment validation.\nCollaborate with development teams to identify defects and provide technical evidence.\nWork with infrastructure/network/security teams on OS, network, firewall, SSL/TLS, DNS, and connectivity issues.\nAutomate operational and troubleshooting activities using Shell/Python or other scripting languages.\nDevelop and maintain operational scripts, monitoring checks, and health-check utilities.\nSupport monitoring and alerting improvements for Hansen Order Management.\nParticipate in Problem, Change, and Major Incident Management.\nSupport capacity planning, availability improvements, backup/recovery, and disaster recovery.\nReview L1 escalations and improve SOPs/runbooks to reduce recurring incidents.\nProvide technical guidance and mentoring to L1 support engineers.\nParticipate in 24x7 support/on-call rotation as required.\nTechnical Skills\nStrong hands-on experience with Hansen Order Management / Hansen OSS/BSS.\nEnhanced team productivity and engagement.\nDecision-making and people development.\nStrong understanding of telecom OSS/BSS architecture and Order Management workflows.\nGood understanding of order capture/validation, decomposition, orchestration, fulfillment, lifecycle/status management, provisioning, product/catalog integration, and customer/order management.\nStrong troubleshooting experience across integrated OSS/BSS platforms.\nStrong Linux/Unix administration and troubleshooting skills.\nGood SQL/database troubleshooting skills.\nComplex troubleshooting, RCA, permanent fixes, and reliability improvement.\nInvestigate complex issues, including P1/P2 incidents and recurring failures.\nStrong Shell/Python scripting skills.\nAnalyze the complete order lifecycle and identify cross-system failure points.\nGood understanding of REST APIs, HTTP/HTTPS, XML, JSON, web services, and middleware.\nHands-on experience with application logs and monitoring tools such as ELK, Splunk, Dynatrace, Grafana, or Prometheus.\nUnderstanding of Docker/Podman and containerized environments is preferred.\nGood knowledge of CI/CD concepts/tools such as Jenkins, GitLab CI, GitHub Actions, or Azure DevOps.\nStrong understanding of DNS, load balancers, firewalls, TCP/IP, and SSL/TLS.\nKnowledge of security practices and vulnerability management.\nUnderstanding of ITIL processes, including Incident, Problem, Change, and Service Management.\nAll you need is...\nExperience\n7-12 years of Experience years of experience in production/application support & 15 years of full-time education\nStrong experience supporting OSS/BSS and telecom applications.\nHands-on experience with Hansen Order Management is strongly preferred.\nExperience in complex, high-availability production environments.\nExperience handling P1/P2 incidents and working within defined SLAs.\nExperience performing RCA and implementing permanent fixes.\nExperience working in 24x7 production support/on-call environments.\nLeadership & Ownership: Takes end-to-end ownership and drives the team toward defined goals.\nTeam Management: Guides, motivates, and supports team members while ensuring effective workload distribution.\nTechnical/Functional Expertise: Provides hands-on guidance and supports troubleshooting and decision-making.\nStakeholder Management: Coordinates effectively across business, development, operations, and other dependent teams.\nKey Competencies\nStrong analytical and troubleshooting skills.\nAbility to investigate complex cross-system issues independently.\nStrong ownership of production incidents and problems.\nAbility to work under pressure during major incidents.\nStrong collaboration with development, infrastructure, database, network, security and business teams.\nGood technical documentation and communication skills.\nAbility to mentor L1 engineers and drive continuous operational improvements.\nOpen to work in 24/7 environment including rotational & night shift\nWhy you will love this job:\nThe chance to serve as a specialist in software and technology.\nYou will take an active role in technical mentoring within the team.\nWe provide stellar benefits from health to dental to paid time off and parental leave!\nAmdocs is an equal opportunity employer. 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