{"id":3271838,"url":"https://alion.io/job/amend-treatment-remote-application-support-specialist","title":"Remote Application Support Specialist","company":{"id":4444392,"name":"Amend Treatment","domain":"amendtreatment.com","url":"https://alion.io/company/amend-treatment","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":140000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T11:40:29Z","employer_posted_date":null,"last_verified_at":"2026-10-26T11:40:29Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"A Remote Application Support Specialist is responsible for helping users troubleshoot problems, resolve technical issues, and use software applications effectively while working remotely. This role involves providing technical assistance, answering questions, investigating software errors, and ensuring that applications function correctly.\nThe specialist works with customers, employees, developers, and IT teams to identify problems and provide effective solutions. Depending on the employer, the position may focus on business software, mobile applications, web applications, or specialized computer systems.\nKey Responsibilities\nProvide technical support to users experiencing application-related problems.\n\nRespond to support requests through email, telephone, live chat, or help desk systems.\n\nTroubleshoot software errors, login difficulties, and application performance issues.\n\nGuide users through application features and explain how to use software correctly.\n\nInvestigate reported problems and document the steps taken to resolve them.\n\nIdentify recurring technical issues and escalate complex problems to the appropriate team.\n\nInstall, configure, and update applications when required.\n\nTest applications to confirm that reported issues have been resolved.\n\nMaintain accurate records of support requests, solutions, and technical problems.\n\nCollaborate with developers, IT professionals, and other support specialists.\n\nPrepare basic technical documentation and user instructions.\n\nFollow company procedures for protecting sensitive information and maintaining system security.\n\nRequired Skills and Qualifications\nBasic computer skills and familiarity with software applications.\n\nStrong analytical and problem-solving abilities.\n\nGood written and verbal communication skills.\n\nAbility to explain technical information in simple terms.\n\nPatience and a customer-focused attitude.\n\nAttention to detail and good organizational skills.\n\nAbility to manage multiple support requests and prioritize tasks.\n\nAbility to work independently in a remote environment.\n\nReliable internet access and a suitable 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