{"id":3271839,"url":"https://alion.io/job/amend-treatment-remote-software-implementation-specialist","title":"Remote Software Implementation Specialist","company":{"id":4444392,"name":"Amend Treatment","domain":"amendtreatment.com","url":"https://alion.io/company/amend-treatment","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":216000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T11:37:10Z","employer_posted_date":null,"last_verified_at":"2026-10-26T11:37:10Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Remote Software Implementation Specialist - Job Description\nA Remote Software Implementation Specialist is responsible for helping businesses and customers install, configure, and successfully use new software systems. This role involves setting up software, transferring data, customizing system settings, training users, troubleshooting technical issues, and ensuring that software meets the customer's needs.\nThe specialist works remotely with clients, technical teams, and project managers to make sure software is implemented correctly and operates efficiently. The position combines technical knowledge, problem-solving, customer service, and project coordination.\nKey Responsibilities\nAssist customers with installing and configuring software applications.\n\nGather information about customer needs and business requirements.\n\nSet up software features, user accounts, and system settings.\n\nHelp transfer and organize data from existing systems into new software.\n\nTest software configurations to ensure everything works correctly.\n\nProvide online training and instructions to customers.\n\nAnswer customer questions and troubleshoot implementation problems.\n\nDocument implementation procedures, technical issues, and solutions.\n\nCoordinate with developers, technical support teams, and project managers.\n\nMonitor implementation progress and ensure tasks are completed on schedule.\n\nPrepare reports and maintain accurate project documentation.\n\nProvide follow-up support to help customers use the new software effectively.\n\nRequired Skills and Qualifications\nBasic understanding of computers, software applications, and operating systems.\n\nStrong problem-solving and analytical skills.\n\nExcellent written and verbal communication skills.\n\nAbility to explain technical information in simple terms.\n\nGood organizational and time-management skills.\n\nAbility to work independently and collaborate with remote teams.\n\nAttention to detail and willingness to learn new technologies.\n\nFamiliarity with Microsoft Office or Google Workspace.\n\nCustomer service and troubleshooting skills.","description_format":"text","description_chars":2080,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Psychotherapy & Counseling","Integrative & Alternative 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