{"id":3566053,"url":"https://alion.io/job/amentum-call-center-administrator","title":"Call Center Administrator","company":{"id":14861,"name":"Amentum","domain":"amentum.com","url":"https://alion.io/company/amentum","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":455,"ghost_share":0,"stale_share":0.954,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Groton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GMP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-05T18:29:07Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Do you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated group of professionals who consistently deliver excellence to reach our common goal of a best in class working environment? If you have a positive can-do attitude and a drive for success, Amentum is looking for you! We are seeking a Asset Management Coordinator for our client site in Groton, CT. The successful candidate will have outstanding skills and will be committed to working with others to deliver best in class, unparalleled excellence in customer service and satisfaction.\nThe work schedule for this role is Monday-Friday, 6:00 am to 2:30 pm, however, various hours may be required based on business demand.\nAs a Call Center Administrator, you will be responsible for daily service requests called in or entered by site personnel:\nPrimary point of contact for all site related service requests called in or entered by site personnel\n\nInputs phone call, e-mail, or hard copy information into a Computerized Maintenance Management System (CMMS)\n\nMonitors and actions work order queues and assigns to correct scheduling group\n\nCoordinates some outside service calls with specific vendors\n\nDispatches technicians to perform reactive maintenance work\n\nEnters work order information, sets priority, and forwards work order for further processing\n\nMaintains and updates records, reports, files and communication information\n\nResearches and answers all customer work order status inquiries\n\nReviews, enters and tracks MRO purchasing requisitions\n\nPerforms other administrative duties as assigned\n\nAs the Call Center Administrator, you will be expected to:\nWork in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.\n\nValue and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.\n\nBalance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.\n\nTake initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible\n\nOther duties as assigned by management\n\nCommunication\nKnowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint\n\nAbility to communicate clearly via phone\n\nAbility to work closely with customer during site emergencies.\n\nExcellent oral and written communications\n\nExcellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc.\n\nAccurately document electronic and paper cataloging system to provide information to customer or regulatory personnel.\n\nStrive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.\n\nMinimum Requirements\nHigh School Diploma or demonstrated equivalent.\n\nOne year of experience answering and routing incoming calls (business education may substitute year for year).\n\nMust be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.\n\nExcellent customer communication and customer service skills required\n\nAbility to obtain a security access badge at our client’s location.\n\nAbility to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.\n\nAbility to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.\n\nMust be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.\n\nThis position does not include sponsorship for United States work authorization.\n\nSome physical/special requirements include:\nOccasionally lift to 20 lbs\n\nRepetitive motions: bend, stoop, squat, kneel, stretch, reach, wrist movement\n\nWork at an accelerated pace in emergency conditions\n\nCope with demands (stressors) that are associated with the job and/or the work environment.\n\nPreferred Requirements\nExperience utilizing a CMMS or other data management software\n\nAccurate and efficient data entry, organizational and follow up skills\n\nStrong skills in Microsoft Office (Excel, PowerPoint, Word, and Outlook).\n\nAbility to learn new software and processes quickly\n\nAbility to manage and adhere to deadlines and scheduling requirements\n\nAbility to adjust and adapt to a constantly changing environment\n\nExperience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses\n\nStrong organizational and attention to detail skills\n\nBasic computer literacy and data entry skills\n\nExcellent communication and teamwork skills\n\nExperience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus.\n\nExcellent verbal and written communication skills\n\nCompensation Details:\n23.00-25.00The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.\nBenefits Overview:\nOur health and welfare benefits are designed to support you and your priorities. Offerings include:\nHealth, dental, and vision insurance\n\nPaid time off and holidays\n\nRetirement benefits (including 401(k) matching)\n\nEducational reimbursement\n\nParental leave\n\nEmployee stock purchase plan\n\nTax-saving options\n\nDisability and life insurance\n\nPet insurance\n\nNote: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.\nOriginal Posting:\n08/13/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.\nAmentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. 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