{"id":3588666,"url":"https://alion.io/job/amentum-general-clerk-iii","title":"General Clerk III","company":{"id":14861,"name":"Amentum","domain":"amentum.com","url":"https://alion.io/company/amentum","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":455,"ghost_share":0,"stale_share":0.954,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Martinsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"MRPT","optional":false}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-11-05T04:26:20Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":115},"description":"This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.\nDuties specific to supporting the task may include:\nAnswer incoming telephone calls and properly respond to inquiries\nTelephone responsibilities to include answering in-coming multi-line switchboard, as well as resolving the call to include but are not limited to taking messages, transferring calls to the appropriate party or to voice mail.\nOpen, date stamp, log and distribute daily mail\nObtain significant knowledge of and access to various computer programs and databases used in the NFA and FESD Division - including but not limited to NFRTR, FLS, FEIS, Microsoft Office Suite and other databases as established\nCompile data from various sources and enter pertinent information into appropriate database, spreadsheet or other communication instrument\nProperly and tactfully deal with Federal personnel as well as Industry members\nAbility to handle complaints orally and/or written to escalate to the proper chain of command\nAssisting in a variety of administrative matters\nRequesting confidential information to input into various databases to retrieve information\nVerifying caller’s PII (full name, SSN, DOB, and/or address) to ensure breech of data does not occur\nAbility to retrieve information from various resources to compile correspondences\nAbility to email or fax documents as needed\nVerify information for outgoing correspondences to assure accuracy and completeness\nRequired Qualifications:\nWork with minimal supervision and manage time to efficiently complete actions within acceptable service and accuracy levels\nExperience in performing work requiring attention to detail and accuracy\nGood Sense of time management and the ability to work under time constraints\nWillingness to work as a team player\nStrong sense of Customer Service\nUnderstanding of the importance of consistently delivering high-quality work\nExperience in identifying and submitting potential problems to appropriate levels of management\nExhibit good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications and accessing and utilizing web browsers to conduct simple inquiries\nExcellent oral and written communication skills\nIdentifying and submitting potential problems to appropriate levels of management\nMust be able to obtain and maintain MRPT facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location.\nOther:\nAbility to frequently lift up to 40 pounds\nAbility to perform frequent repetitive motions using fingers, hands, wrists and arms\nProven telephonic customer service skills\nDocumented ability to resolve complex issues for customers\nEducation:\nHigh school diploma or general education degree (GED) is required\nSome telephonic customer service skills preferred including, but not limited to, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller\nThis position may require performing some training of same or lower-level contract staff\nDuties as assigned by Supervisor; Please be aware that in order to meet contract requirements, all employees may be directed to assist in other same category tasks\nService Contract Act (SCA) Compensation & Benefits:\nThis is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.\nCompensation Details:\n$20.57The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.\nBenefits Overview:\nOur health and welfare benefits are designed to support you and your priorities. Offerings include:\nHealth, dental, and vision insurance\n\nPaid time off and holidays\n\nRetirement benefits (including 401(k) matching)\n\nEducational reimbursement\n\nParental leave\n\nEmployee stock purchase plan\n\nTax-saving options\n\nDisability and life insurance\n\nPet insurance\n\nNote: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.\nOriginal Posting:\n07/13/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.\nAmentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. 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