{"id":3211500,"url":"https://alion.io/job/amentum-systems-administrator-service-desk","title":"Systems Administrator / Service Desk","company":{"id":14861,"name":"Amentum","domain":"amentum.com","url":"https://alion.io/company/amentum","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":455,"ghost_share":0,"stale_share":0.954,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-27T00:00:00Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-11-06T12:39:29Z","board_verified":true,"closed_at":null,"days_open":163,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":163},"description":"Purpose and Impact:\nCome be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer.\nWe provide an environment that fosters and supports innovation and valuing “outside-the-box” thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.\nWork Schedule: 8hrs/day, 5days per week, all onsite. Occasional Thursday evening patching (starting at 5 PM). Occasional travel will be available.\nEssential Responsibilities:\nMaintain smooth operation of multi-user computer systems in coordination with systems and network engineering teams.\nMonitor and manage system resources (CPU, disk, memory, response times) to ensure optimal performance.\nPerform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks.\nInstall, configure, and maintain system-wide software; set up administrator accounts; maintain system documentation; and tune system performance.\nProvide Tier 1-2 support to users, distinguishing isolated issues from enterprise-wide problems.\nSupport implementation, troubleshooting, and maintenance of IT systems across Windows and Linux environments.\nWork within a JIRA ticketing environment to track incidents, collect data, analyze trends, and implement solutions.\nDiagnose customer issues, initiate repairs or returns, and document recurring problems with recommended preventive actions.\nCollaborate with systems and network engineers on enterprise-wide deployments and technology rollouts.\nInstall and troubleshoot workstations, thin clients, applications, printers, scanners, phones, and other IT equipment.\nProvide backup recovery support and make recommendations for hardware/software purchases.\nCreate and maintain technical documentation, including logical and physical diagrams.\nWork Environment, Physical Demands, and Mental Demands: Standard Work Environment\nMinimum Requirements (Knowledge, Skills, and Abilities):\n4+ years of experience in an enterprise IT environment performing systems administration and/or end-user support\nExperience imaging and deploying Windows servers and/or workstations\nStrong troubleshooting experience in Windows environments\nExperience with Virtual Desktop Infrastructure (VDI), specifically VMware\nExperience administering enterprise systems using Active Directory and related administrative tools\nAbility to create clear technical documentation and diagrams\nStrong communication skills and customer-focused troubleshooting ability\nExperience with ticketing systems (Jira, ServiceNow, etc.)\nExperience working within classified enterprise networks\nTeam-oriented mindset with the ability to collaborate technically with peers\nRequired IAT Certs: one or more of the following: Security+, SecurityX (CASP+), or CISSP\nRequired Vendor Cert: one or more of the following: Microsoft, VMWare, Cisco, Netapp, Pure Storage, HP, Dell, Linux+, RedHat. If not currently achieved, then must achieve within 6 months of hire\nSecurity Clearance Required:\nTS/SCI\nMinimum Years of Experience:\n4+\nRequired Certifications:\nRequired IAT Certs: one or more of the following: Security+, SecurityX (CASP+), CISSP\nRequired Vendor Cert: one or more of the following: Microsoft, VMWare, Cisco, Netapp, Pure Storage, HP, Dell, Linux+, RedHat. If not currently achieved, then must achieve within 6 months of hire\nPreferred Qualifications:\nBachelors Degree\nPrior Military experience\nThis position is notdesignated as a safety sensitive position.\nAs part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.\nOther Responsibilities:\nSafety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.\nQuality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.\nProcedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.","description_format":"text","description_chars":5781,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Logistics","Business Process Outsourcing (BPO)","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-24T17:16:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.123,"p_room":0.28,"age_days":163,"expected_fill_days":16,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/amentum-systems-administrator-service-desk","json_url":"https://alion.io/job/amentum-systems-administrator-service-desk.json","meta":{"generated_at":"2026-11-06T16:52:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14861},"rest":"https://alion.io/mcp/rest/get_company?id=14861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famentum-systems-administrator-service-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famentum-systems-administrator-service-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famentum-systems-administrator-service-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amentum-systems-administrator-service-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famentum-systems-administrator-service-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3211500}},{"tool":"search_jobs","arguments":{"company":"amentum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3211500},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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