{"id":3461585,"url":"https://alion.io/job/amerant-bank-client-services-associate-i","title":"Client Services Associate I","company":{"id":1786206,"name":"Amerant Bank","domain":"amerantbank.com","url":"https://alion.io/company/amerantbank","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miramar, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T14:05:29Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-09T00:03:09Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"To provide superior standards of service to an assigned portfolio of customers (personal & commercial) with the objective to strengthen customer loyalty and retention, ensuring excellent customer service. Responsible of meeting KYC/KYA AML and other regulatory compliance standards. Ensures documentation is up to date and complete.\nResponsibilities:\nProvides day-to-day personalized customer service under quality standards defined by the Bank for the international client.\nEnsures transactions are processed within service levels by all units of the Bank. Escalates to Management issues related to products and transaction processing that need to be solved at higher level.\nAddresses and solves client concerns, claims and queries, ensuring that the process of customer claim resolution is administered within the established parameters of quality and efficiency.\nCoordinates with multiple units of the Bank to exceed customer service expectations.\nKeeps abreast of current banking products / services, as well as the processes associated to the delivery of these products and services.\nPrepares, as requested, activity reports related to customers’ transactions.\nDaily follow-up to validate that the customers’ transaction requests have been processed according to customers’ instructions.\nHandling the opening of new accounts, Time Deposits and renewals.\nProcess the inclusion and exclusion of cosigners in existing accounts and other maintenance tasks. \nContact customers for the activation of dormant accounts and invalid e-mails.\nCoordination of Credit Cards issuance with customers, travel Memos, activation, payments and temporary increases.\nConfirm and process manual and i-wires.\nReport and handle Fraud cases with customers and Fraud Prevention Unit.\nProcesses or requests reference Letters, checkbooks, Stop Payments, Debit Cards and PINs, etc. \nProcess and send to customers account statements, for deposit accounts, credit cards and loans.\nPrepares packages of loan documentation with the respective units and processing of Loans, new Credit Cards and Credit Cards Line increases through loan systems. Prepares Cash Secure Loan Addendum if applicable.\nPrepare and process loan advances, loan pay-offs and pay-downs.\nPrepare and submit for management approval Pledge Releases.\nContact customers to cover Margin Calls in Pledge Accounts to maintain collateral coverage according to Credit Policies.\nPrepare documentation for the change of collateral owners or collateral accounts for Pledge Accounts. \nPerform Annual review of Pledge Accounts for existing Lines of credit/Loans.\nDaily monitoring of overdrafts, loan maturities, exceptions and past dues. Coordinating with customers the coverage of overdrafts, and payments and renewals of loans.\nObtain required documentation from customers to cure exceptions and past due loans maintaining these indicators within Bank standards.\nDaily reviews of significant balance change for AML/BSA purposes. Contact customers to validate transactions, review and validate supporting documentation provided by customers. Maintains client files compliant with regulations.\nUpdates DVA’s Report.\nProcesses closing of accounts due to BSA matters.\nResponds OFAC possible hits and contact customer to obtain information as required.\nGathers documentation and prepare package for PEP’s approval.\nResponds to audits of assigned customer portfolio by internal, external and compliance auditors.\nReviews various anti-money laundering activity reports created by the Compliance Department to detect unusual activity in customers’ accounts. Investigate such activity and obtain from customer the explanation and documentary validation as appropriate. \nAnswers accurately and on a timely manner BSA/AML inquiries and report any unusual activity that cannot be validated to BSA liaison and to supervisor. \nPrepares and keep updated KYC/KYA's and prepares annual certifications of high risk accounts.\nAdheres to compliance policies and procedures.\nCompletes assigned training on BSA to keep abreast of regulations.\nActs as back up of other Client Services Associate / Officers.\nEnsures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues\nTo identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.\nAll other duties as required\nMinimum Education and/or Certifications Requirements:\nHigh School’s degree. Bachelors degree in banking, finance, business administration or related field preferred.\n*** Applicant may be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered.\nMinimum Work Experience Requirements:\nAt least one year of experience servicing international customer’s accounts\nTechnical and/or Other Essential Knowledge:\nGood understanding of banking products and services. Organizational skills and time management. Superior customer service skills. Excellent knowledge of service quality practices, tools and indicators. Problem solving and conflict resolution skills. Excellent written and verbal communications. Excellent presentation. Results and teamwork oriented. Superior listening skills. Capabilities to learn through experience and seek professional development. Relies on limited experience and judgment to plan and accomplish goals. Ability to deal with irate customers. Perseverance. Ability to deal with multiple departments (networking), across organizational levels, in order to meet or exceed customer needs. Bilingual English-Spanish. Knowledge in the use of banking systems and applications including queries.","description_format":"text","description_chars":6006,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-29T14:05:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/amerant-bank-client-services-associate-i","json_url":"https://alion.io/job/amerant-bank-client-services-associate-i.json","meta":{"generated_at":"2026-11-09T04:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786206},"rest":"https://alion.io/mcp/rest/get_company?id=1786206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerant-bank-client-services-associate-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerant-bank-client-services-associate-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerant-bank-client-services-associate-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amerant-bank-client-services-associate-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerant-bank-client-services-associate-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3461585}},{"tool":"search_jobs","arguments":{"company":"amerantbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3461585},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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