{"id":4226164,"url":"https://alion.io/job/ameresco-client-services-specialist","title":"Client Services Specialist","company":{"id":1781936,"name":"Ameresco","domain":"ameresco.com","url":"https://alion.io/company/ameresco-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T07:57:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources.\nAt Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation.\nPosition Overview:\nAmeresco Leeds, is an award winning management consultancy business, specialising in energy, providing strategic advice, risk management and energy analytics and energy optimisation services to clients throughout the UK. Ameresco are going through an exciting period of planned growth\nand are looking to recruit for their UK operation in Yorkshire.\nAmeresco has a unique combination of energy industry, trading and financial expertise (developed at Yorkshire Electricity, Scottish Power, Npower, BP and Ernst & Young) that ensures we bring a multi-disciplined approach to the optimal procurement, planning and ongoing management of energy costs, usage and associated carbon emissions.\nAmeresco Leeds have placed over 2,000 energy contracts worth in excess of £1 billion with 35+ suppliers on behalf of nearly 200 clients. We focus on a small number of high-value industrial and commercial clients with a considerable energy spend.\nClient Services\nThe Client Services team are each allocated a number of clients and provide services across our client’s electricity/gas/water portfolios that can be summarised as follows:\nBill Validation\nHistorical Bill Validation\nTenant Billing\nPortfolio Management\nQuery Handling\nConsumption analysis\nRole Scope - Client Services Specialist\nThe Client Services Specialist will be expected to perform all the tasks of the Client Services Co-Ordinator and in addition be able to work on more complex clients’ portfolios on a solo basis.\nTheir role will include:\nBill validation of invoices with more variable elements, such as those relating to flexible contracts\nHandling and recording of more complex queries such as metering disputes\nMaintaining client records using Systems link\nConsumption analysis such as capacity reviews\nCommunication with clients through emails and meetings and where necessary supported by more senior members of the team\nRole Duties - Client Services Specialist\nAbility to effectively perform analysis on a range of data within excel and other systems (such as Systems Link) used within the business\nSupport the team in building and maintaining a good working relationship with Ameresco’s key utility supplier base\nSupport the team in creating/maintaining bill validation reports for Ameresco clients\nSupport other ad-hoc energy solutions based workstreams where required\nTeam player with the intellectual rigour, attention to detail and personality to command respect internally and externally\nDesired Experience\nData analytics and a competent excel user\nHandling large quantities of numerical data\nHandling client queries in a complex business environment\nClient facing communications\nPrevious and relevant industry knowledge\nPersonal Attributes\nThe successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, passionate about energy efficiency and renewable energy. They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines. They must demonstrate that they are able to communicate with clients in a supportive and professional manner.\nAll Applicants must have the legal right to work in the UK\nAMERESCO challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.\nAll official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered.\nAmeresco is an Equal Opportunity Employer.","description_format":"text","description_chars":4641,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Energy Management"],"lifecycle":[{"event":"open","at":"2026-11-13T07:57:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":47,"reasons":["conf:3","win:early"],"computed_at":"2026-11-13T11:12:04Z"},"pay":null,"html_url":"https://alion.io/job/ameresco-client-services-specialist","json_url":"https://alion.io/job/ameresco-client-services-specialist.json","meta":{"generated_at":"2026-11-13T11:12:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781936},"rest":"https://alion.io/mcp/rest/get_company?id=1781936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fameresco-client-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fameresco-client-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fameresco-client-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ameresco-client-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fameresco-client-services-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4226164}},{"tool":"search_jobs","arguments":{"company":"ameresco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4226164},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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