{"id":1754255,"url":"https://alion.io/job/ameresco-sr-client-success-manager-2","title":"Sr. Client Success Manager","company":{"id":1781936,"name":"Ameresco","domain":"ameresco.com","url":"https://alion.io/company/ameresco-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":383},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Salesforce","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-20T22:14:00Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources.\nAt Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation.\nAmeresco has an opening for a experienced Senior Client Success Manager to serve as a strategic partner for our enterprise-level customers. In this high-impact role, you will own the post-sales relationship with large, complex accounts, ensuring they achieve maximum value from our solutions while driving retention, satisfaction, and expansion opportunities.\nThe ideal candidate brings deep expertise in managing sophisticated enterprise clients, strong business process optimization skills, a solid understanding of accounting principles, and proven experience in service delivery and software development management. Knowledge of Distributed Energy Resources (DER), energy markets, or O&M activities is considered a significant asset.\nThis is an individual contributor role focused on strategic account management, process management, and cross-functional collaboration to deliver measurable business outcomes.\nResponsibilities:\nServe as the primary trusted advisor and point of contact for a portfolio of high-value enterprise accounts, building and maintaining strong C-level and key stakeholder relationships.\nDrive customer success by deeply understanding each client's business objectives, operational processes, financial goals, and industry challenges, then aligning our solutions to deliver measurable ROI.\nOptimize and document client business processes, identifying improvement opportunities, recommending best practices, and collaborating on process redesign where applicable.\nApply strong knowledge of accounting principles (e.g., revenue recognition, cost allocation, financial reporting, accruals) to support clients in financial modeling, billing accuracy, compliance, and value realization discussions.\nManage end-to-end service delivery, coordinating internal teams (Professional Services, Support, Product, Finance) to meet SLAs, resolve escalated issues, and proactively mitigate risks.\nConduct regular Executive Business Reviews (EBRs), QBRs, and strategic planning sessions to review performance metrics, showcase value delivered, identify expansion opportunities, and align on future roadmaps.\nMonitor account health using leading indicators; proactively identify at-risk accounts and develop retention strategies to minimize churn.\nIdentify and pursue upsell/cross-sell opportunities in collaboration with Sales and Account teams, contributing to revenue growth targets.\nServe as the voice of the customer internally, providing actionable feedback to Product, Engineering, and Leadership teams to influence roadmap priorities, and\nOther duties as assigned.\nMinimum Qualifications:\n7+ years of progressive experience in Client/Customer Success, Account Management, or Consulting roles, with at least 4+ years focused on enterprise-level customers (typically $1M+ ARR or equivalent).\nBachelor's degree in Business, Finance, Accounting, Engineering, or related field (MBA or advanced degree is a plus).\nProven track record of managing large, complex accounts in B2B environments (SaaS, technology platforms, energy/tech, utilities, or professional services preferred).\nStrong business process expertise - experience mapping, analyzing, and optimizing operational workflows including software development requirements.\nSolid understanding of accounting principles (GAAP/IFRS), financial operations, and how technology impacts financial processes and reporting.\nData-driven mindset with strong analytical abilities; comfortable using CRM/CS tools (e.g., Salesforce, Gainsight, Tableau) to track health scores, usage, and ROI metrics.\nAdditional Qualifications:\nFamiliarity with Distributed Energy Resources (DER), including solar, battery storage, demand response, virtual power plants, grid integration, or energy management systems.\nDemonstrated experience in service delivery management, including project management, SLA adherence, resource coordination, and issue escalation/resolution.\nExceptional relationship-building, executive communication, presentation, and negotiation skills.\nExperience working in the energy, utilities, cleantech, or renewable energy sectors.\nProject management certification (PMP, Agile, etc.) or Six Sigma/Lean experience.\nPrior experience in SaaS or subscription-based business models.\nThe anticipated base salary range for this role is $101,000- $161,500 (presented in good faith). In addition to base pay, employees receive a comprehensive benefits package, such as health insurance, retirement plans, and paid time off, and may be eligible for performance incentives, bonuses, commissions, or equity, depending on the role.\nActual pay will depend on factors such as internal equity, skills, experience, education, certifications, and location. This range supports our commitment to pay transparency and compliance with applicable laws. Compensation may vary by work location, including remote arrangements.\nWe disclose salary ranges and benefits in all required external and internal postings and will provide further details upon request at any stage of the hiring process. Applications are accepted on a rolling basis until the position is filled.\nAmeresco challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.\nAll official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered. For further inquiries or concerns, please contact us at 1-866-AMERESCO\nAmeresco is an Equal Opportunity Employer.","description_format":"text","description_chars":6581,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities"],"lifecycle":[{"event":"open","at":"2026-10-03T10:06:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":2,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.9,"age_days":18,"expected_fill_days":51,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ameresco-sr-client-success-manager-2","json_url":"https://alion.io/job/ameresco-sr-client-success-manager-2.json","meta":{"generated_at":"2026-10-21T01:00:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1536,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781936},"rest":"https://alion.io/mcp/rest/get_company?id=1781936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fameresco-sr-client-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fameresco-sr-client-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fameresco-sr-client-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ameresco-sr-client-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fameresco-sr-client-success-manager-2"}]}