Engineer - IT Software

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board.

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivalled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security and compliance, and maintaining the applications and infrastructure.

Responsibilities:

• Writes, tests, and documents technical work products (e. g., code, scripts, processes) according to organisational standards and practices.
• Devotes time to raising the quality and craftsmanship of products and systems.
• Conducts root cause analysis to identify domain-level problems and prescribes action items to mitigate.
• Designs self-contained systems within a team's domain, and leads implementations of significant capabilities in existing systems.
• Coaches team members in the execution of techniques to improve reliability, resiliency, security, and performance.
• Decomposes intricate and interconnected designs into implementations that can be effectively built and maintained by less experienced engineers.
• Anticipates trouble areas in systems under development and guides the team in instrumentation practices to ensure observability and supportability.
• Defines test suites and instrumentation that ensures targets for latency and availability are being consistently met in production.
• Leads by example by prioritising the closure of open vulnerabilities.
• Evaluates potential attack surfaces in systems under development, identifies best practices to mitigate, and guides teams in their implementation.
• Leads team in the identification of small batches of work to deliver the highest value quickly.
• Ensures reuse is a first-class consideration in all team implementations and is a passionate advocate for broad reusability.
• Formally mentors teammates and helps guide them to and along needed learning journeys.
• Observes their environment and identifies opportunities for introducing new approaches to problems.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
• 3+ years of experience designing, developing, and implementing large-scale solutions in production environments.
• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
• Airline Industry experience.

Skills, Licenses, and Certifications:

• Strong experience in Dynamics 365 Sales and Service.
• Hands-on expertise in Dataverse (Common Data Service).
• Proficiency in JavaScript and C# development.
• Experience with Power Platform: Power Apps (Model-Driven & Canvas), Power Automate, Power Pages.
• Solid understanding of Azure services and cloud-based integrations.
• Knowledge of API integrations: REST, OData, SOAP.
• Familiarity with authentication protocols like OAuth and Azure AD.
• Experience in security models and role-based access control in Dynamics 365
• Strong debugging, troubleshooting, and performance optimisation skills.
• Experience with CI/CD pipeline setup for Dynamics 365 deployments.
• Ability to effectively communicate both verbally and in writing with all levels within the organisation.

Skills

CDS, D365, Dataverse, Dynamics 365, JS, JavaScript