{"id":3306762,"url":"https://alion.io/job/american-electric-power-customer-service-project-engineer","title":"Customer Service Project Engineer","company":{"id":1755069,"name":"American Electric Power","domain":"aep.com","url":"https://alion.io/company/aep-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":28,"ghost_share":0,"stale_share":0.036,"repost_share":0.107,"time_to_fill_p50_days":14,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":136539,"max":177503,"currency":"USD","period":"year","gross":null,"usd_annual":177503},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T08:59:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Posting End Date\n11-05-2026Please note the job posting will close on the day before the posting end date.\nJob Summary\nThe Customer Service Project Engineer serves as a strategic liaison between customers and internal business functions to support complex customer opportunities, infrastructure planning, regulatory compliance, revenue growth initiatives, and customer-focused operational solutions. The role coordinates across Customer Service, Distribution, Transmission, Generation, Regulatory, Engineering, Economic Development, and other business units to support informed decision-making, organizational alignment, and successful project execution.Depending on organizational alignment, the position will emphasize one of two primary areas. One alignment centers on customer opportunities and infrastructure planning, including generation strategy support, opportunity portfolio management, transmission coordination, and cross-functional planning for large or complex customer projects. The other alignment centers on customer solutions, revenue strategy, and engineering support, including contract governance, contribution-in-aid-of-construction and revenue justification analysis, distribution engineering consultation, and emerging technology solutions.\nUnder either alignment, Opportunity Account Manager duties and Retail & Tariff Resources duties are core functions of the position. This role helps customers and internal stakeholders evaluate service options, navigate utility processes, understand tariff and rate considerations, and deliver solutions that balance customer needs with operational, engineering, financial, and regulatory requirements. In addition, it leads or supports the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution.\nJob Description\nWhat You’ll Do:\nServe as a primary point of contact for customer opportunities, strategic customer initiatives, and complex service needs.\nPerform Opportunity Account Manager responsibilities by coordinating customer opportunities from initial evaluation through planning, execution, and ongoing relationship support.\nProvide Retail & Tariff Resources support, including guidance on retail tariffs, rate structures, service requirements, and potential billing impacts.\nCoordinate cross-functional teams to evaluate, prioritize, and implement customer-focused solutions.\nSupport complex customer projects requiring coordination among operational, engineering, regulatory, financial, and commercial stakeholders.\nEvaluate customer requests and facilitate alignment between customer needs and company capabilities, standards, and strategic priorities.\nDevelop analyses, business cases, project recommendations, and presentations to support decisions by customers, internal stakeholders, and leadership.\nMonitor project progress, identify risks or barriers, and facilitate issue resolution to support timely and successful outcomes.\nSupport economic development activity and large-customer growth opportunities through coordinated project management and technical consultation.\nBuild effective working relationships with customers and internal partners and communicate complex technical, financial, and regulatory information clearly.\nAlignment A - Customer Opportunity & Infrastructure Planning\nLead or support the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution\nSupport generation strategy and planning by connecting anticipated customer growth and load opportunities with generation and resource planning activities.\nManage and monitor customer opportunity portfolios, including pipeline status, prioritization, timing, conversion, dependencies, and risk.\nServe as a liaison with transmission organizations and internal transmission stakeholders for customer-related planning and project needs.\nCoordinate interconnection, infrastructure, and behind-the-meter project discussions and evaluations.\nFacilitate communication across business units to assess feasibility, establish readiness, clarify handoffs, and support project execution.\nIdentify and advance process improvements that strengthen customer project planning, coordination, and delivery.\nAlignment B - Customer Solutions, Revenue Strategy & Engineering Support\nLead or support the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution\nSupport contribution-in-aid-of-construction determinations, application review, and revenue justification analyses.\nPerform financial and business evaluations related to customer investments, non-standard service arrangements, and growth opportunities.\nProvide technical consultation for distribution engineering projects, emerging technologies, and customer energy solutions.\nSupport demand-side management, distributed energy resource initiatives, and customer-facing pilot programs.\nPartner with operations, engineering, finance, and regulatory teams to align customer solutions with company standards, tariffs, and strategic objectives.\nWhat We're Looking For:\nEducation: Bachelor’s degree in business, project management, engineering or related discipline.\nExperience: 10 years of professional experience supporting customer, utility, infrastructure, energy, regulatory, operational, engineering, or project management functions.\nDemonstrated experience leading complex projects and collaborating across multiple business functions.\nStrong analytical, financial, communication, and problem-solving capabilities\nAdditional Requirements (Preferred Qualifications)\nProfessional Engineer license or ability to obtain licensure.\nExperience in electric utility customer programs, transmission, distribution, generation, regulatory affairs, tariffs, rates, contract management, or economic development.\nExperience supporting large commercial, industrial, or strategic customer initiatives.\nWhat You’ll Get:\nIn addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.\nWhere Putting the Customer First Powers Everything We Do!\nAt AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!\nCompensation Data\nCompensation Grade:\nSP20-010Compensation Range:\n$136,539.00 - $177,503.00The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.\nHear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.\nIt is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.","description_format":"text","description_chars":8486,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-10-27T01:43:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 24 · green card filings: 5","filings_12m":24,"filings_prev_12m":26,"green_card_filings_12m":5,"median_offered_wage_usd":129914,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":8,"expected_fill_days":14,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":177503,"is_top_pay":false},"html_url":"https://alion.io/job/american-electric-power-customer-service-project-engineer","json_url":"https://alion.io/job/american-electric-power-customer-service-project-engineer.json","meta":{"generated_at":"2026-11-03T13:21:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755069},"rest":"https://alion.io/mcp/rest/get_company?id=1755069"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-electric-power-customer-service-project-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-electric-power-customer-service-project-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-electric-power-customer-service-project-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-electric-power-customer-service-project-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-electric-power-customer-service-project-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3306762}},{"tool":"search_jobs","arguments":{"company":"aep.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3306762},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}