{"id":3228586,"url":"https://alion.io/job/american-electric-power-transmission-process-support-mgr","title":"Transmission Process Support Mgr","company":{"id":1755069,"name":"American Electric Power","domain":"aep.com","url":"https://alion.io/company/aep-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":31,"ghost_share":0,"stale_share":0.065,"repost_share":0.032,"time_to_fill_p50_days":14,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albany, United States","Corpus Christi, United States","Tulsa, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":136539,"max":177503,"currency":"USD","period":"year","gross":null,"usd_annual":177503},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"NERC CIP","optional":false}],"status":"live","first_seen_at":"2026-10-24T00:00:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T15:35:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Posting End Date\n11-06-2026Please note the job posting will close on the day before the posting end date.\nJob Summary\nThe Documentation and Process Manager is responsible for providing oversight to the process and documentation team, establishing the execution plan, and consistent standards to support timely and quality documentation, mapping, reviews, and related support for all of Transmission. This includes delivery of documentation in support of critical NERC compliance and reliability processes. This role makes decisions to ensure delivery of short, medium, and long-term assignments of moderate and advanced complexity, prioritizing tasks and making project assignments for the process team. The manager directly oversees the development of all team members, while working to build and sustain collaborative relationships across the entirety of the Transmission organization, individual business units, and internal and external partners.Job Description\nWhat You'll Do:\nEssential Functions and Tasks:\nWorks directly with business unit leadership to determine strategy and tactics for implementation of a comprehensive process and documentation plan.\nLeads team members to execute the planning, building, delivery, and support of the program for the entirety of the Transmission Operations and TFS organizations.\nProvides direction and guidance for the development, specifications, and communications of the process and documentation team, and provides high-quality customer support and expertise to each of the business units.\nIn collaboration with Transmission Compliance and the business unit, oversees the completion of compliance documentation according to NERC-mandated timelines and quality expectations.\nWorks with Transmission stakeholders to ensure templates, directions, and storage of documentation meet business unit needs.\nProvides day-to-day oversight of team members to monitor, control, and ensure effective implementation of all process documentation and business support initiatives.\nOversees the process and documentation program, monitors key metrics, and provides periodic status reports to leadership and internal customers on milestones, performance, and other key aspects of the program.\nEnforces and helps create a clear definition for program goals, objectives, and business needs.\nIdentifies team member roles and responsibilities while driving culture and development of the team.\nWorks with business units and compliance team to define policies, processes, guidelines, and standards in alignment with NERC requirements, industry regulations and standards.\nOversees distribution and publication of policies and standards across the business units.\nEnsures all documentation is maintained and stored in accordance with established standards in an easily accessible, user friendly location with appropriate security measures and access.\nUses communication and conflict resolution skills to build consensus and obtain buy-in.\nLeads the team to complete projects/tasks/initiatives and perform all work activities via efficient processes, risk reduction, and effective use of resources.\nEstablishes and maintains an open and collaborative environment that promotes safety, accountability, engagement, and continuous improvement within and throughout Transmission.\nWhat We're Looking For:\nBachelor’s degree in relevant field from an accredited college/university and six years of progressive experience in documentation, business process, or technical process required. \nTwo years of supervisory experience is preferred.\nAdditional Requirements:\nMust be able to clearly and concisely express technical and non-technical ideas to all levels from executive leadership to individual contributors. Must be able to convey complex information in simple terms.\nMust be able to proactively collect, learn, and demonstrate new information about industry and profession from sources within and outside the organization. Must be able to stay abreast of professional and industry trends.\nMust possess strong skills in written and verbal communication including public speaking and conflict resolution.\nMust be able to promote diversity in the workplace and recognize difference in people as opportunities.\nMust have a strong working knowledge of Microsoft Office applications, Word, Excel, Vizio, and PowerPoint.\nDemonstrated past success leading documentation and process programs and solutions is highly preferred.\nOccasional travel may be required.\nWhat You'll Get:\nIn addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.\nWhere Putting the Customer First Powers Everything We Do\nAt AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!\nCompensation Data\nCompensation Grade:\nCompensation Range:\n$136,539.00 - $177,503.00The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.\nHear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.\nIt is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. 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