{"id":2107516,"url":"https://alion.io/job/american-electric-power-user-experience-design-intern","title":"User Experience Design Intern","company":{"id":1755069,"name":"American Electric Power","domain":"aep.com","url":"https://alion.io/company/aep-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0.029,"stale_share":0.029,"repost_share":0.086,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Design","role_family":"Design","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T20:56:22Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T07:08:15Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Posting End Date\n11-13-2026Please note the job posting will close on the day before the posting end date.\nJob Summary\nWhy Join Us?As a User Experience Design Intern, you will join the User Experience team within AEP's Information Technology organization, creating effective digital experiences for customers, employees, and business partners. You will help make it easier for customers to do business with AEP and support customer-facing agents with clearer, more useful tools and workflows.\nWorking with UX designers, researchers, product managers, developers, and business partners, you will gain hands-on experience contributing to meaningful enterprise projects across the user experience design lifecycle. The role emphasizes user research, experience strategy, journey mapping, service design, facilitation, wireframing, prototyping, and usability testing to help teams understand user needs and shape effective solutions. Projects may include web and mobile self-service, employee and agent tools, and responsible AI experiences such as conversational interfaces and intelligent assistance.\nJob Description\nWhat You'll Do:\nSupport discovery and research with customers, employees, agents, stakeholders, and subject matter experts to understand goals, needs, pain points, behaviors, and key tasks. \nHelp plan and facilitate interviews, workshops, co-creation sessions, design thinking activities, and other collaborative exercises. \nSynthesize qualitative and quantitative research into themes, insights, opportunity areas, and recommendations that teams can act on. \nCreate or contribute to journey maps, service blueprints, personas, empathy maps, task flows, information architecture, and other experience design artifacts. \nCreate sketches, wireframes, and prototypes that help teams explore ideas, evaluate concepts, and communicate experience recommendations. \nHelp design and evaluate AI-enabled user experiences for customers and employees, including customer service agents. Consider how people initiate tasks, review AI-generated output, understand recommendations, correct errors, provide feedback, and maintain control. \nSupport usability and concept testing through methods such as interviews, surveys, card sorting, tree testing, first-click testing, prototype testing, and moderated or unmoderated studies. \nHelp teams identify usability issues, uncover opportunity areas, and recommend practical experience improvements based on research, testing, and observation. \nCollaborate with product, technology, analytics, operations, and business partners to balance user needs, business outcomes, technical feasibility, accessibility, and risk. \nCommunicate research findings and design rationale through clear stories, presentations, prototypes, and recommendations. \nBuild knowledge of AEP's customers, operations, business units, and evolving digital ecosystem. \nWork both independently and collaboratively, manage assigned work, seek feedback, and take initiative in support of team and personal development goals. \nCollaborate with your manager and team members, contribute to department initiatives, and recommend practical improvements based on research and observation. \nWhat You'll Learn:\nHow user-centered design is applied to complex customer and employee experiences. \nHow to select and apply practical research, facilitation, prototyping, and usability testing methods. \nHow cross-functional teams move from an identified need to a tested and implementable experience direction. \nHow to design responsible AI interactions that account for trust, explainability, accessibility, privacy, and human oversight. \nHow to present insights and recommendations to project teams, leaders, and business partners. \nHow enterprise teams connect customer needs, business objectives, technology delivery, and operational realities. \nHow to build professional skills and career connections through project-based work, mentorship, collaboration, and exposure to UX and technology career paths. \nWhat We're Looking For:\nEducation requirements are listed below:\nRequired:\nCurrently pursuing a degree or relevant learning path in User Experience, Human-Computer Interaction, Interaction Design, Cognitive Science, Psychology, Anthropology, Information Science, Communications, Visual Design, Computer Science, or a related field. \nMust have completed at least your freshman year. \nGraduation date of December 2027 or later. \nMust be at least 18 years old. \nWillingness and ability to relocate for the summer to one of our internship locations, if necessary. \nThis position is not eligible for sponsorship, OPT, or CPT. \nPreferred:\nFoundational understanding of user-centered design, design research, interaction design, or product development practices. \nCuriosity about AI and emerging technology, with an interest in designing experiences that are useful, understandable, inclusive, and trustworthy. \nStrong analytical, communication, collaboration, organization, and problem-solving skills. \nAbility to work effectively both independently and in a collaborative team environment, manage multiple tasks, ask thoughtful questions, incorporate feedback, and communicate design decisions. \nDemonstrated initiative, professionalism, and interest in technology, design, and innovation. \nInterest in user research, experience strategy, service design, facilitation, wireframing, and prototyping. While visual design skills are valuable, this role is primarily focused on understanding users, defining opportunities, and shaping experiences through research and collaboration. \nExperience with design, prototyping, research, or collaboration tools is helpful. A portfolio, class project, case study, or other example of problem-solving is welcome but not required. \nIn addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.\n\nWhere Putting the Customer First Powers Everything We Do!\nAt AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! \nCompensation Data\nCompensation Grade:\nCo-Op/Intern-001Compensation Range:\n$ - $The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.\nHear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.\nIt is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. 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