{"id":3609051,"url":"https://alion.io/job/american-express-apprentice-16","title":"Apprentice","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0.115,"repost_share":0.135,"time_to_fill_p50_days":9,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T09:43:57Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T21:47:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Provide end-to-end servicing support to Program Administrators (PAs) managing American Express U.S. Corporate Card Programs, serving as the primary point of contact for corporate account servicing and administrative enquiries. Deliver exceptional customer experiences by resolving client enquiries accurately and efficiently, strengthening client relationships, and maintaining financial integrity.\n Handle Program Administrator servicing enquiries across Voice.\nResolve administrative account enquiries, charge and billing enquiries, account maintenance, card servicing, and corporate program-related requests.\nAssess customer needs and provide appropriate solutions while identifying relevant products, services, and self-service options.\nBuild rapport with Program Administrators, including senior client stakeholders, and deliver personalized servicing.\nMaintain accurate customer records and ensure compliance with internal policies and regulatory requirements.\nCollaborate with internal partners to deliver timely and effective customer resolutions.\n Minimum Qualifications\nBachelor’s degree\nNot more than 5 years of difference between highest education degree completion date and Joining date\nShould not have enrolled in any prior Government Apprenticeship programs\nStrong attention to detail and accuracy\nGood communication and interpersonal skills\nComfortable to work in a 24/7 shift and rotational week off's (Primarily US Shift window)\nA willingness to learn and adapt to new tasks and challenges\nAbility to maintain confidentiality\nPreferred Qualifications\nComputer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy\nEffective communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style\nResilience is needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics\nPassion for consultative support, recommending solutions tailored to each Card Member.A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact\n\nExcellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive\nA capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations\nCompliance Language\nAt American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. 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