{"id":892140,"url":"https://alion.io/job/american-express-apprentice-4","title":"Apprentice","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0.029,"repost_share":0.029,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":181},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T07:11:48Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":10},"description":"The Financial Relief Program (FRP) team supports Card Members experiencing financial hardship who may be unable to meet their existing payment obligations. The team works with Card Members to understand their individual circumstances, identify appropriate payment solutions, and help them navigate their financial challenges while balancing customer experience, risk management, and recovery objectives.\nThis role requires a combination of empathy, consultative problem-solving, negotiation, and sound judgment to deliver positive and sustainable outcomes for both the Card Member and American Express.\n Support Card Members experiencing ongoing financial hardship and seeking assistance with their payment obligations.\nEngage with Card Members through inbound telephone interactions to understand their financial circumstances, identify the underlying hardship, and determine appropriate solutions.\nProvide consultative assistance and customized financial relief solutions, including options that may help eligible Card Members manage their obligations through more affordable monthly payments.\nBuild meaningful relationships with Card Members by demonstrating empathy, active listening, ownership, and a genuine commitment to resolving their concerns.\nDeliver a world-class customer experience by responding effectively to inquiries, addressing concerns, and striving for first-contact resolution wherever possible.\nUse effective negotiation and problem-solving skills to achieve a sustainable and positive outcome for both the Card Member and American Express.\nMaximize recovery of missed payments by identifying appropriate payment arrangements and financial relief solutions while considering the Card Member's ability to pay.\nAnalyze account information, customer circumstances, and associated risk to make sound and responsible decisions within established policies and procedures.\nBalance recovery objectives with customer needs, ensuring that solutions are appropriate, compliant, and focused on long-term account resolution rather than short-term payment outcomes.\nClearly explain available options, payment expectations, and next steps so Card Members understand and can successfully follow through on the agreed solution.\nMaintain accurate documentation of customer interactions, commitments, hardship circumstances, and agreed resolutions in accordance with established procedures.\nConsistently adhere to applicable regulatory requirements, internal policies, quality standards, and customer treatment principles.\n Minimum Qualifications\nBachelor’s degree\nNot more than 5 years of difference between highest education degree completion date and Joining date\nShould not have enrolled in any prior Government Apprenticeship programs\nStrong attention to detail and accuracy\nGood communication and interpersonal skills\nA willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality\nShift timings - Rotational - US Shift window. \nPreferred Qualifications\nProficiency in basic computer applications (e.g., Microsoft Office Suite)\nAbility to work effectively in a team environment\nCompliance Language\nAt American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:\nFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need \nCareer development and training opportunities","description_format":"text","description_chars":3553,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Cards"],"lifecycle":[{"event":"open","at":"2026-09-14T07:37:38Z"},{"event":"close","at":"2026-09-14T07:37:38Z"},{"event":"reopen","at":"2026-09-14T10:43:18Z"},{"event":"close","at":"2026-09-22T18:51:21Z"},{"event":"reopen","at":"2026-09-23T06:57:17Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.335,"p_room":0.35,"age_days":10,"expected_fill_days":3,"reasons":["conf:1","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/american-express-apprentice-4","json_url":"https://alion.io/job/american-express-apprentice-4.json","meta":{"generated_at":"2026-09-24T07:13:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}