{"id":2520450,"url":"https://alion.io/job/american-express-associate-tech-ops-engineering","title":"Associate-Tech Ops Engineering","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":56,"ghost_share":0,"stale_share":0.071,"repost_share":0.143,"time_to_fill_p50_days":7,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":133},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":".NET","optional":true},{"name":"AIOps","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"Cassandra","optional":true},{"name":"Couchbase","optional":true},{"name":"Docker","optional":true},{"name":"ElasticSearch","optional":true},{"name":"GCP","optional":true},{"name":"GitHub Actions","optional":true},{"name":"Grafana","optional":true},{"name":"HBase","optional":true},{"name":"ITSM","optional":true},{"name":"Jenkins","optional":true},{"name":"Kubernetes","optional":true},{"name":"MySQL","optional":true},{"name":"OpenShift","optional":true},{"name":"PostgreSQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-14T08:00:06Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T21:55:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives.\n Key Responsibilities\nMonitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms\nConfigure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives\nDevelop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics\nAnalyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA)\nOwn and execute blameless RCAs for production incidents, identify corrective and preventive actions, and track them to closure\nImplement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures\nCollaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability\nParticipate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE-owned work items\nDrive reliability improvements through sprint-based commitments, including automation, operational fixes, and platform enhancements\nParticipate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business-critical services\nPerform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements\nSupport ITIL-based Incident, Problem, and Change Management processes, including planning, documentation, approvals, execution, and post-implementation validation\nMonitor network performance and troubleshoot connectivity, latency, and access-related issues impacting platform traffic\nParticipate in certificate lifecycle management, including provisioning, renewal, validation, and troubleshooting of SSL/TLS certificates\nMaintain and manage service accounts (Service IDs), including access provisioning, credential rotation, and compliance with security policies\nDrive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling to improve reliability and scalability\nMaintain accurate documentation of system configurations, runbooks, SOPs, platform operational guidelines, and troubleshooting procedures, and generate reports on system performance, incidents, and resolutions\nEducation and Knowledge\nMinimum of 5+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.\nBachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience; advanced degree is a plus\nStrong knowledge of operating systems and application runtimes such as Java and .NET\nKnowledge of distributed systems and service-based architectures from an operations and reliability perspective\nStrong knowledge of modern observability stacks and platforms, including Splunk, Elasticsearch, Prometheus, and Grafana\nKnowledge of observability practices including logging, monitoring, tracing, and performance analysis\nKnowledge of RDBMS and NoSQL databases including MySQL, PostgreSQL, Couchbase, HBase, and Cassandra\nKnowledge of scripting and automation using languages such as PowerShell and Python\nBasic understanding of AI, analytics, or AIOps platforms from an operational perspective is a plus\nWork Experience\nExperience in Incident, Problem, and Change Management using ServiceNow or similar ITSM tools\nExperience supporting production systems in large-scale enterprise environments with a focus on reliability and availability\nExperience in system administration, infrastructure operations, and network troubleshooting\nExperience with CI/CD pipeline implementation and support using tools such as Jenkins, GitHub Actions, XL Release (XLR), or similar\nExperience managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud platforms\nKnowledge of cloud-based Site Reliability Engineering (SRE) practices with hands-on experience on public cloud platforms such as AWS, Azure, or Google Cloud Platform\nKnowledge of containerization and orchestration technologies such as Docker and Kubernetes, and microservices-based architectures\nExperience using enterprise monitoring and alerting platforms such as ELF\nExposure to AI-assisted monitoring, automation, or AIOps tools is a plus\nExperience accessing and managing remote systems using tools such as RDP and Citrix\nProficiency in connecting to and administering servers via SSH (Secure Shell)\nKnowledge of core networking concepts including ports, protocols, firewalls, and secure remote access\nLicenses & Certifications\nCertification in at least one programming language or runtime such as Java, .NET, or Python\nCertification in containerization and orchestration technologies (Docker, Kubernetes, OpenShift) is a plus\nPublic cloud certification in AWS or GCP is a plus\nCertification or training related to AI platforms, analytics platforms, or AIOps is a plus","description_format":"text","description_chars":5486,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-14T10:50:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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