{"id":3959182,"url":"https://alion.io/job/american-express-collections-specialist-currents","title":"Collections Specialist (Currents)","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":98,"open_postings":86,"ghost_share":0.035,"stale_share":0.07,"repost_share":0.233,"time_to_fill_p50_days":9,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunrise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T15:58:18Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T06:59:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express.\n Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. \nConsult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns.\nAnalyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution.\nDevelop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations.\nMaintain high level of integrity to work with customer information and meet compliance requirements.\nMeet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. \n Minimum Qualifications:\nComputer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.\nNatural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.\nResilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics.\nPassion for consultative support, recommending products or solutions tailored to each Card Member.\nA problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.\nExcellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.\nA capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.\nPreferred Qualifications:\nMinimum six months customer service or consultative support experience preferred, ideally in a contact center environment.\n\nAdditional Requirements:\nFlexibility to work anytime between 8:00am-12:00pm (midnight), including weekends\nHybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.\nShift differentials for nights and weekends are provided.\nCandidates must be flexible as shifts will be provided during the training period.\nLocation: 1500 NW 136th Ave, Sunrise, FL 33323\nEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":3107,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-09T10:32:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":24,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 101 · green card filings: 30","filings_12m":101,"filings_prev_12m":132,"green_card_filings_12m":30,"median_offered_wage_usd":139485,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.803,"p_room":0.9,"age_days":5,"expected_fill_days":9,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/american-express-collections-specialist-currents","json_url":"https://alion.io/job/american-express-collections-specialist-currents.json","meta":{"generated_at":"2026-11-11T10:40:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2209},"rest":"https://alion.io/mcp/rest/get_company?id=2209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-express-collections-specialist-currents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-express-collections-specialist-currents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-express-collections-specialist-currents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-express-collections-specialist-currents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-express-collections-specialist-currents"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3959182}},{"tool":"search_jobs","arguments":{"company":"americanexpress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3959182},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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