{"id":2537145,"url":"https://alion.io/job/american-express-cpi-kyc-analyst","title":"CPI & KYC Analyst","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":50,"ghost_share":0,"stale_share":0.06,"repost_share":0.2,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":307},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T12:33:14Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T09:19:46Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.\nWe are looking for a new colleague who likes to offer a fantastic service, as Customer & Payments Investigation Team, to our cardholders. Join #TeamAmex! You will give advice to our cardholders and analyze your payment limits and problems. Whether you already have a wide experience in customer service or are looking for your first job as a service employee, here at #TeamAmex we stand behind our customers and each other - every day! As part of #TeamAmex you get a training, followed by on the job training and the support and there it doesn't stop. American Express Netherlands has been recognized as a Top Employer for the 4th time in a row.\nHow will you make an impact in this role?\nOur Analysts are the visite card and relationship builders of American Express, one of the most respected brands in the world. American Express puts the cardholder at the center of everything they do. The CPI department ensures a good balance between fraud, prevention and business risks. As an Analyst, you will work in a team with other enthusiastic colleagues.\n At American Express we are building a fantastic career with great benefits, including:\nPossibility to work partly at home.\nPreferably for a full-time job or 31 hours a week.\n12 months working, 13 months paid.\nHoliday money in May.\nAnnual incentive based on performance.\nA 7-month contract with possibility of renewal or permanent employment.\n100% OV travel fee.\nAt full-time you get 27 vacation days.\nWeekly guidance to develop yourself.\nExcellent pension program.\nFree American Express Green card.\nAnd monthly credits at ClassPass that you can spend on sports, massage or a pedicure!\n Can you find yourself in the following profile:\nAre you firmly in your shoes to provide excellent phone-based service every day, in every conversation.\n\nYou perform analytics and administrative tasks to complete customer files.\n\nYou perform analyses and investigations to detect unusual and suspicious payments. These payments may be an increased Wwft risk to American Express. (Law on the Prevention of Money Laundering and Terrorist Financing).\n\nYou create Internal Suspicious Activity Reports (ISAR) for our compliance department for further research.\n\nCarry out Outreach to create a sense of urgency and provide advice on the importance of collecting KYC (Know Your Customer) data requirements from customers.\n\nDealing with exceptional KYC processes that require local translation of incomplete KYC data/documents through email correspondence with customers.\n\nAre you communicatively strong?\nDo you have great listening skills?\nYou speak Dutch and English fluently?\nYou are flexible and you can work between 09:00 and 17:15 from Monday to Friday.\nYou live in the Netherlands.\nExperience in a customer service or debtor environment is a plus.\nEmployment eligibility to work with American Express in Netherlands is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":3448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-14T14:33:20Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.735,"p_room":0.75,"age_days":6,"expected_fill_days":8,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/american-express-cpi-kyc-analyst","json_url":"https://alion.io/job/american-express-cpi-kyc-analyst.json","meta":{"generated_at":"2026-10-21T12:20:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2209},"rest":"https://alion.io/mcp/rest/get_company?id=2209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-express-cpi-kyc-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-express-cpi-kyc-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-express-cpi-kyc-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-express-cpi-kyc-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-express-cpi-kyc-analyst"}]}