{"id":3350590,"url":"https://alion.io/job/american-express-customer-experience-concierge-centurion-lounge-atl","title":"Customer Experience Concierge - Centurion Lounge - ATL","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":72,"ghost_share":0.014,"stale_share":0.083,"repost_share":0.181,"time_to_fill_p50_days":9,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1212},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T16:35:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-06T06:14:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the ATL Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.\n It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:\nWelcoming and providing access to our Card Members upon arrival at reception \nBeing accountable and taking ownership of the customer’s experience from beginning to end \nCreating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer \nEmploying the Customer First philosophy in meeting customers’ needs and expectations \nProviding concierge and lifestyle recommendation \nProviding travel consultation and minimal reservation assistance \nAccommodating needs of our Card Members, by partnering with our food and beverage lounge partners \nLounge Hours of operation are from 6:00AM to 11:00PM, Monday to Sunday. Hours are subject to change due to business need.\n A successful candidate will possess the following qualifications:\nMinimum of 1 year recent experience servicing premium customers \nAirline, lounge or travel industry experience required, including reservation experience \nPassion for servicing customers with proactive solutions \nExceptional communication skills, delighting the customer with every single interaction \nThe ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received \nMust exhibit the utmost professionalism and maintain a positive attitude in all interactions \nThe ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment \nAbility to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do \nMust be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment \nAbility to utilize and switch from multiple technology platforms with ease \nAdapt to an ever changing environment and being resilient \nAbility to work flexible shifts including nights, weekends, and holidays is essential \nLight to moderate lifting may be required for certain job tasks \nEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":3288,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-27T18:26:58Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.759,"p_room":0.55,"age_days":9,"expected_fill_days":9,"reasons":["conf:5","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/american-express-customer-experience-concierge-centurion-lounge-atl","json_url":"https://alion.io/job/american-express-customer-experience-concierge-centurion-lounge-atl.json","meta":{"generated_at":"2026-11-06T07:50:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2209},"rest":"https://alion.io/mcp/rest/get_company?id=2209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-express-customer-experience-concierge-centurion-lounge-atl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-express-customer-experience-concierge-centurion-lounge-atl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-express-customer-experience-concierge-centurion-lounge-atl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-express-customer-experience-concierge-centurion-lounge-atl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-express-customer-experience-concierge-centurion-lounge-atl"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350590}},{"tool":"search_jobs","arguments":{"company":"americanexpress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350590},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}