{"id":3747947,"url":"https://alion.io/job/american-express-customer-service-associate-2","title":"Customer Service Associate","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":98,"open_postings":82,"ghost_share":0.037,"stale_share":0.073,"repost_share":0.232,"time_to_fill_p50_days":9,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T13:36:38Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T07:42:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Customer Engagement Network is a dedicated team of Customer Care Professionals, leaders and support groups working together to deliver outstanding service every day to our Card Members around the world. Our dedicated care professionals and partners strive to treat every servicing interaction as an opportunity to put the customer first, add meaningful value, and deepen relationships.\n Consistently deliver extraordinary service (through chat or phone, as required,) whilst in a fast-paced, structured, customer care environment.\nAble to address 2-3 Chat conversations simultaneously. \nConsult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.\nDevelop key consulting skills, including building a human connection with customers through care and empathy, handling objections, and providing solutions. \nMeet and exceed performance goals that include customer satisfaction, consultative sales, handling time, schedule adherence, and compliance regulations. \nMaintain a high level of integrity to work with customer information and meet compliance requirements.\n Minimum Qualifications:\nGraduates with minimum of 1 year customer service experience, previous Chat experience strongly preferred.\nComputer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.\nStrong written and verbal communication skills to be able to converse clearly and naturally, while demonstrating active listening skills to adapt conversation to suit the situation and the Card Member’s communication style. \nResilience is needed to efficiently manage a steady stream of customer interactions, while balancing performance to meet a variety of metrics. \nAbility to multitask and answer multiple Card Member queries simultaneously, while toggling between screens/tools, without becoming overwhelmed\nPreferred Qualifications:\nA problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. \nProven analytical skills to analyze customer 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