{"id":1143503,"url":"https://alion.io/job/american-express-director-technology-vendor-management","title":"Director - Technology Vendor Management","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0.029,"repost_share":0.029,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":63000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2106},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache TVM","optional":false}],"status":"live","first_seen_at":"2026-09-23T10:09:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:29:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026\n10th in Fortune Magazine’s 2026 World’s Most Admired Companies\n6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026\n4th in Great Place to Work's Best Company To Work For 2025\nHow will you make an impact in this role?\nBusiness Process Services (BPS), within Technology Vendor Management (TVM), provides operational, product, and compliance support across the Technology contractor lifecycle.\nWe are seeking an experienced people leader to oversee the global BPS organization with team members located in Phoenix and Manila. This role will set strategic direction, develop organizational capability, strengthen partnerships, and drive continuous improvement across a complex, high-volume operating environment.\n Lead and inspire a high-performing team, creating a culture of accountability, collaboration, development, and continuous improvement.\n\nSet the strategic direction for BPS, translating business priorities into clear objectives and ensuring the organization has the capabilities, processes, and operating model to deliver effectively.\n\nBuild trusted partnerships and influence across the organization, working with Technology leaders, HR / Colleague Experience Group, Global Supply Management, Product, Risk, Finance, and other key stakeholders to achieve shared outcomes.\n\nChampion operational excellence, using data and insights to improve performance, simplify processes, enhance the customer experience, and identify opportunities for automation and transformation.\n\nServe as the strategic business partner to the Product team, representing BPS priorities and customer needs while influencing product roadmaps, capability development, and ongoing optimization.\n\nProvide strong risk and control leadership, ensuring effective governance, sound decision-making, and appropriate management of operational and compliance risk.\n\nLead through change, helping the organization successfully adopt evolving processes, policies, and technology, including recently implemented capabilities such as Fieldglass.\n\nExercise sound judgment and executive leadership in navigating complex issues, competing priorities, and senior-level escalations.\n\nDevelop talent and organizational capability, building a strong leadership pipeline and ensuring the team is positioned to meet evolving business needs.\n\n Minimum Qualifications:\nBachelor’s degree required.\n\n8-12 years of experience in technology infrastructure vendor management, contract management, sourcing, procurement, and/or third-party risk management.\n\n5+ years of leadership experience, including building and developing diverse, high-performing teams.\n\nProven experience leading and developing high-performing teams in a complex, matrixed organization.\n\nFamiliarity with enterprise Vendor Management Systems with solutions such as SAP Fieldglass, Workday, Beeline, or Coupa Contingent Workforce.\n\nStrong strategic leadership with demonstrated ability to translate business priorities into organizational outcomes.\n\nDemonstrated ability to build trusted relationships and influence senior stakeholders across functions.\n\nExperience driving operational excellence, transformation, and sustainable organizational change.\n\nStrong risk and control mindset with experience operating in a regulated or highly controlled environment.\n\nExcellent executive communication and stakeholder management skills.\n\nPreferred Qualifications:\nAdvanced degree (MBA or equivalent).\n\nExperience in Technology operations, vendor or workforce management, procurement, business process management, or related disciplines.\n\nExperience leading technology-enabled transformation and continuous improvement.\n\nAdditional Details:\nLocation: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig \nWorkplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) \nWork From Home Requirements: Must have at least 25 mbps internet connection plan / speed \nMust have a private & quiet area to work at home \n\nAmerican Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.\nEmployment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":4376,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Cards"],"lifecycle":[{"event":"open","at":"2026-09-23T13:38:17Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.863,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/american-express-director-technology-vendor-management","json_url":"https://alion.io/job/american-express-director-technology-vendor-management.json","meta":{"generated_at":"2026-09-24T14:57:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}