{"id":3010930,"url":"https://alion.io/job/american-express-early-experience-partnerships-manager","title":"Early Experience Partnerships Manager","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":41,"ghost_share":0,"stale_share":0.122,"repost_share":0.146,"time_to_fill_p50_days":9,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States","Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T19:38:45Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T13:06:18Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"American Express is seeking a strategic, client-focused, and highly collaborative Early Experience Partnerships Manager to drive successful post-sale experiences and product utilization for third-party Expense Management solutions, with an initial focus on Emburse.\nThis role will serve as a post-sale subject matter expert and hands-on owner of the early customer experience, working directly with customers who need additional support during and following Self-Guided implementation. The Manager will help customers overcome implementation friction, activate key capabilities, and increase product utilization.\nThis is a builder-doer role. The successful candidate will be comfortable jumping into the details with customers while also identifying patterns, developing scalable intervention strategies, and improving the broader customer experience.\nThe Manager will partner closely with Sales, Product, Deployment teams, and external partners. Sales will own pre-sale product positioning, while this role will use post-sale insights to identify knowledge gaps, strengthen seller enablement, and improve the transition from sale through adoption. The Manager will also serve as an internal “go-to” resource for the post-sale partner experience, alongside the Product team responsible for the overall partnership.\n Drive Post-Sale Customer Success & Utilization\nOwn and continuously improve the early post-sale experience for assigned partner solutions.\nWork directly with customers requiring additional assistance during or following Self-Guided implementation.\nDiagnose implementation, activation, and utilization challenges and provide targeted, hands-on support.\nIdentify stalled or low-utilization customers and determine the appropriate intervention.\nServe as an escalation point for more complex post-sale customer situations.\nDevelop deep expertise in partner product functionality, implementation requirements, and the end-to-end customer experience.\n\nBuild & Scale the Assisted Experience\nDevelop a scalable Assisted Early Experience model that supplements Self-Guided implementation when additional support is needed.\nEstablish clear triggers for intervention and create repeatable customer plays, tools, and best practices.\nEquip Deployment Managers and other flex resources to effectively support partner-product customers.\nTrack activation, utilization, customer outcomes, and intervention activity to identify opportunities for improvement.\nTranslate hands-on customer experience into scalable solutions that reduce friction and the need for intervention over time.\n\nPartner Across Sales, Product & Emburse\nPartner with Sales to diagnose post-sale issues, improve customer handoffs, and identify recurring expectation-setting or knowledge gaps.\nTranslate post-sale insights into targeted Sales training and enablement while reinforcing seller ownership of pre-sale product knowledge and positioning.\nServe as a key voice of the post-sale customer experience to the Product team responsible for the partner relationship.\nPartner directly with Emburse on recurring customer challenges, product capabilities, and opportunities to improve the experience.\nCreate a strong feedback loop across Customers, Sales, Product, Deployment, and Emburse to drive continuous improvement.\n Experience in implementation, onboarding, customer success, deployment, product adoption, B2B SaaS, financial technology, Expense Management, or related customer-facing roles.\nStrong customer-facing communication, facilitation, and problem-solving skills, with the ability to diagnose challenges and drive them to resolution.\nDemonstrated ability to operate as both a strategic builder and hands-on practitioner.\nAbility to develop deep product expertise and translate complex functionality into practical customer guidance.\nExperience driving customer activation, adoption, utilization, or implementation outcomes.\nStrong analytical skills with the ability to identify patterns across customer interactions and utilization data and translate insights into action.\nExperience developing scalable customer plays, implementation processes, training, or enablement.\nStrong cross-functional partnership skills and experience working across Sales, Product, Operations, Customer Success, and/or external partners.\nAbility to work independently, manage multiple priorities, and build new processes in an evolving environment.\nHighly responsive, organized, and detail-oriented with strong professional presence and relationship management skills.\nEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":4682,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card 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