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Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.\nThe Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.\n Administer, configure, upgrade, and optimize Splunk, Grafana, and Dynatrace platforms, ensuring high availability, security, scalability, and performance.\nManage end-to-end observability solutions, including log aggregation (Splunk), metrics and visualization (Grafana), and application performance monitoring (Dynatrace).\nDesign, implement, and maintain monitoring, alerting, and dashboarding standards across infrastructure, applications, and cloud platforms.\nPerform platform upgrades, patching, and lifecycle management with minimal downtime and adherence to enterprise change management processes.\nIntegrate Splunk, Grafana, and Dynatrace with cloud services (AWS, Azure, GCP), container platforms (Kubernetes, OpenShift), and CI/CD pipelines.\nConfigure and manage data ingestion pipelines, indexes, retention policies, parsing rules, and performance tuning for large-scale log and metric volumes.\nImplement Dynatrace OneAgent deployments, SmartScape topology mapping, service flow monitoring, and root cause analysis (Davis AI).\nDevelop and maintain Grafana dashboards using Prometheus, Loki, InfluxDB, and other supported data sources.\nEnforce security, access controls, and compliance requirements (SSO/SAML, RBAC, audit logging, data masking, retention policies).\nAutomate operational tasks using scripting and APIs (Python, Shell, REST APIs, Terraform, Ansible).\nTroubleshoot platform issues, performance bottlenecks, ingestion delays, alert noise, and data gaps across observability tools.\nCollaborate with application, infrastructure, and SRE teams to improve monitoring coverage, incident response, and operational resilience.\nDocument platform standards, best practices, and provide guidance or training to engineering and operations team.\n Overall 5+ years of IT experience, with 3+ years of hands-on experience administering Splunk, Grafana, and/or Dynatrace in large-scale enterprise environments.\nStrong expertise in observability concepts, including logs, metrics, traces, APM, infrastructure monitoring, and synthetic monitoring.\nProven experience with Splunk indexers, forwarders, search heads, clustering, and performance optimization.\nHands-on experience with Grafana dashboard development and data sources such as Prometheus, Loki, Elasticsearch, and cloud-native monitoring tools.\nStrong Dynatrace experience, including OneAgent deployment, service monitoring, custom metrics, and AI-driven root cause analysis.\nExperience integrating observability platforms with cloud infrastructure, Kubernetes, and microservices-based architectures.\nProficiency in scripting, automation, and API integrations (Python, Shell, REST APIs, Terraform, Ansible).\nKnowledge of security, compliance, and governance practices in monitoring platforms (SOC2, ISO, NIST, audit requirements).\nRelevant certifications (Splunk Certified Admin/Architect, Dynatrace Associate/Professional, Grafana certifications) preferred.\nStrong communication skills with the ability to collaborate across engineering, SRE, and leadership teams.\nDepending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions","description_format":"text","description_chars":4141,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-08-21T00:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 101 · green card filings: 30","filings_12m":101,"filings_prev_12m":132,"green_card_filings_12m":30,"median_offered_wage_usd":139485,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":13},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Graduate Trainee, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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