{"id":2222369,"url":"https://alion.io/job/american-express-manager-sales-operations-global-dining","title":"Manager, Sales Operations - Global Dining","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":50,"ghost_share":0,"stale_share":0.06,"repost_share":0.2,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2542},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:17:49Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T15:22:18Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Resy is seeking a highly analytical and operationally minded Manager to lead Sales Operations & Planning for the Sales organization within Global Dining.\nSitting within Revenue Operations, this role will serve as a strategic and operational partner to Sales Leadership and collaborate closely with Finance, Compensation, People, Enablement, Business Operations, and Marketing. The Manager will own the core planning and operating processes that underpin Sales performance, including sales planning and forecasting, quota and capacity planning, performance management and insights, incentive compensation operations, and governance controls.\nThis role will build and manage the operational infrastructure that enables Sales leaders to effectively run the business-ensuring sellers have clear goals, performance and incentive calculations are accurate, critical processes are scalable and well controlled, and leadership has timely visibility into performance, risks, and opportunities.\nThe ideal candidate is equal parts operator, analyst, planner, and strategic business partner, combining rigorous execution with the ability to identify trends, challenge assumptions, and translate complex data into actionable recommendations.\n Sales Planning & Forecasting\nPartner with Sales Leadership and Finance to develop annual and quarterly sales plans, quotas, productivity targets, and capacity assumptions.\nBuild capacity models incorporating headcount, hiring, ramp, attrition, productivity, and territory assumptions.\nDevelop scenario analyses to quantify the impact of changes in conversion, pricing, and market conditions.\nTranslate growth and productivity assumptions into capacity, headcount, and investment requirements.\nOwn quota development and allocation across sellers, teams, territories, and markets, including adjustments for hires, ramps, promotions, leaves, and territory changes.\nSupport territory and organizational design, evaluating coverage, account allocation, and structural changes.\nEvaluate pipeline health, productivity, conversion, capacity, and other key revenue drivers.\nUse historical benchmarks and performance trends to continuously improve planning assumptions.\nPerformance Management & Insights\nEstablish consistent Sales KPIs, definitions, reporting logic, and performance methodologies in alignment with broader Revenue Operations standards.\nOwn and continuously improve reporting across pipeline, activity, conversion, productivity, attainment, end-to-end funnel measurements, and Closed Won performance.\nAnalyze performance across sellers, teams, markets, territories, and products to identify trends, risks, and opportunities.\nConnect leading and lagging indicators to proactively identify performance gaps, diagnose underlying drivers, and develop executive-ready insights, recommendations, and actions.\nSupport recurring Sales performance reviews and operating cadences, translating performance insights into clear priorities, decisions, and follow-up actions.\nSales Operations & Governance\nMaintain authoritative Sales Operations records, including seller rosters, organizational hierarchies, territories, roles, quota assignments, and consistent definitions across key performance measures.\nManage compensation considerations, including ramps, guarantees, caps, leaves, territory changes, and other adjustments.\nValidate attainment and incentive compensation calculations against seller performance and approved plan requirements, maintaining accurate and auditable documentation.\nPartner with Revenue Enablement to operationalize changes to pricing, products, compensation, territories, and Sales strategy.\nSimplify, standardize, and automate Sales Operations processes while improving data quality across systems and tools.\nEstablish scalable approval workflows, controls, and documentation for business-critical Sales processes, maintaining audit readiness and supporting internal or regulatory reviews as appropriate.\nProactively identify operational risks, data discrepancies, and process gaps, determine root causes, and drive resolution.a\nWhat Success Looks Like\nSellers and managers trust the accuracy and transparency of quotas, attainment, and incentive compensation.\nSales Leadership has timely visibility into performance, risks, and opportunities, supported by actionable insights and scenarios.\nQuota, capacity, and headcount plans reflect realistic productivity, ramp, territory, and market assumptions.\nReporting, planning, forecasting, and compensation processes are accurate, scalable, auditable, and automated where appropriate.\nCritical Sales Operations processes have clear ownership, controls, approvals, and documentation, with issues proactively identified and resolved. \n 4-7+ years of experience in Sales Operations, Revenue Operations, Sales Planning, Sales Compensation, Finance, or a related analytical role.\nExperience supporting quota-based Sales organizations and partnering directly with Sales leadership.\nStrong understanding of quota setting, attainment, incentive compensation, capacity planning, productivity, ramping, forecasting, and territory management.\nExperience building sales capacity, productivity, quota, or financial models.\nAdvanced Excel and/or Google Sheets skills and experience working with complex datasets; strong Salesforce reporting and dashboard experience.\nExperience with BI/reporting, incentive compensation, forecasting, or Sales planning platforms preferred.\nStrong analytical and problem-solving skills with the ability to identify discrepancies, determine root causes, and drive resolution.\nExceptional attention to detail, particularly with compensation, quota, and seller-level performance data.\nAbility to translate complex analyses and operational concepts into clear recommendations for sellers, managers, and senior leaders.\nStrong business judgment and ability to manage recurring processes and strategic initiatives in a fast-moving environment.\nExperience designing or operating business controls, reconciliations, approval workflows, and audit-ready processes, with appropriate discretion when handling sensitive compensation and performance data.\nPreferred Qualifications:\nExperience leading or supporting annual Sales planning cycles, including territory design and headcount planning.\nExperience administering or partnering on Sales incentive compensation programs.\nExperience building executive-level Sales performance reporting and supporting business reviews.\nFamiliarity with modern Revenue Operations and Sales planning technology.\nExperience supporting SaaS, marketplace, hospitality, restaurant technology, or other high-growth Sales organizations.","description_format":"text","description_chars":6671,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-10T14:13:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 101 · green card filings: 30","filings_12m":101,"filings_prev_12m":132,"green_card_filings_12m":30,"median_offered_wage_usd":139485,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.673,"p_room":0.55,"age_days":11,"expected_fill_days":8,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/american-express-manager-sales-operations-global-dining","json_url":"https://alion.io/job/american-express-manager-sales-operations-global-dining.json","meta":{"generated_at":"2026-10-21T20:41:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2209},"rest":"https://alion.io/mcp/rest/get_company?id=2209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-express-manager-sales-operations-global-dining"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-express-manager-sales-operations-global-dining"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-express-manager-sales-operations-global-dining"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-express-manager-sales-operations-global-dining\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-express-manager-sales-operations-global-dining"}]}