{"id":4147233,"url":"https://alion.io/job/american-express-manager-tech-ops-engineering-2","title":"Manager-Tech Ops Engineering","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":98,"open_postings":100,"ghost_share":0.04,"stale_share":0.06,"repost_share":0.23,"time_to_fill_p50_days":9,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"CAPA","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"SRE","optional":false},{"name":"Ansible","optional":true},{"name":"Chaos Engineering","optional":true},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"Platform Engineering","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-11-12T05:33:18Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T15:46:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence, advancing digital commerce, or enabling people to explore the world, our colleagues are constantly redefining what’s possible.\nWhen you join Team Amex, you become part of a global community committed to delivering exceptional customer experiences. We provide opportunities to learn, grow, innovate, and build meaningful careers while fostering a culture of collaboration, inclusion, and integrity.\nTogether, we’ll lead the way in delivering innovative, secure, and reliable technology solutions that power millions of customer interactions every day.\nJoin #TeamAmex and let's lead the way together.\nAbout Enterprise Identity SRE & Application Support\nEnterprise Identity is the foundation of American Express's digital customer experience, enabling secure, seamless, and reliable authentication and authorization across our digital ecosystem.\nThe Enterprise Identity Site Reliability Engineering (SRE) and Application Support organization plays a critical role in ensuring the availability, performance, scalability, security, and operational resilience of mission-critical Identity and Access Management (IAM) platforms.\nOur technology ecosystem includes customer authentication and logon services, OAuth-based authorization capabilities supporting Open Banking, customer identity systems of record such as Product Registry and Profile, and advanced authentication and verification capabilities including One Auth, AuthN+, and Verification Services.\nOperating in a highly distributed, always-on environment, our teams support platforms with availability objectives of 99.99% and above. Through a global follow-the-sun support model spanning the United States and India, we deliver 24x7x365 operational coverage.\nWe partner closely with Product, Software Engineering, Architecture, Cybersecurity, and Delivery teams to engineer reliability into our platforms, accelerate automation, improve observability, and continuously enhance production stability.\nHow Will You Make an Impact in This Role?\nWe are seeking a technically accomplished and results-driven Manager Tech Ops Engineering - Enterprise Identity SRE & Application Support to lead a team of engineers responsible for the reliability, availability, and operational excellence of critical customer identity platforms.\nThis is a hands-on technical leadership position requiring strong expertise in site reliability engineering, modern application architectures, cloud-native technologies, production troubleshooting, observability, and automation.\nThe successful candidate will combine deep engineering knowledge with strong people leadership to drive operational transformation, reduce production incidents, improve Mean Time to Detect (MTTD) and Mean Time to Restore/Recover (MTTR), and establish scalable, proactive, and automated reliability practices.\nYou will serve as a technical leader and escalation point for complex production challenges, working across engineering and business teams to improve system resilience, eliminate recurring issues, and enable reliable delivery of new capabilities.\nBeyond managing day-to-day operations, you will help evolve traditional application support into an engineering-driven SRE organization focused on automation, proactive detection, self-healing, and continuous reliability improvement.\n Technical Leadership & People Management\nLead, mentor, and develop a team of approximately 8-10 Site Reliability and Application Support Engineers, fostering technical excellence, ownership, accountability, and continuous learning.\nProvide hands-on technical leadership across Enterprise Identity platforms, including application architecture, distributed systems, authentication and authorization services, and supporting infrastructure.\nAct as a technical subject matter expert and escalation point for complex production incidents, performance bottlenecks, and system reliability challenges.\nEstablish engineering standards, operational best practices, and technical development plans to strengthen team capabilities.\nCollaborate with senior engineering leaders, architects, product owners, and cross-functional stakeholders to influence technology strategy and operational priorities.\nSite Reliability Engineering & Production Excellence\nDrive the adoption and maturity of SRE principles and practices across mission-critical Enterprise Identity applications and services.\nDefine, monitor, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational reliability metrics aligned with business expectations.\nLead initiatives to achieve high availability, fault tolerance, scalability, and resilience across distributed application environments.\nImprove incident detection, diagnosis, and recovery through advanced monitoring, observability, automation, and operational intelligence.\nDrive measurable reductions in MTTD, MTTR, repeat incidents, and operational toil.\nIdentify systemic reliability risks and partner with engineering teams to implement sustainable architectural and application-level improvements.\nChampion capacity planning, performance engineering, resilience testing, and proactive production readiness.\nIncident, Problem & Change Management\nProvide technical leadership during high-severity production incidents, coordinating troubleshooting, recovery, communication, and escalation activities.\nGuide engineers through complex application failures involving APIs, microservices, authentication workflows, databases, infrastructure, and downstream dependencies.\nLead root cause analysis (RCA) and blameless post-incident reviews, ensuring corrective and preventive actions address underlying systemic issues.\nEstablish effective incident response playbooks, runbooks, escalation procedures, and operational knowledge repositories.\nPartner with Engineering and Product teams to identify recurring production defects and prioritize permanent engineering solutions.\nEnsure effective communication of production health, incident trends, risks, and remediation progress to senior leadership.\nAutomation, AIOps & Operational Transformation\nDrive an automation-first approach to production support, reducing manual intervention and repetitive operational activities.\nLead the development and implementation of automation solutions using Python, Java, scripting frameworks, APIs, and orchestration technologies.\nLeverage AIOps, intelligent alerting, event correlation, and anomaly detection to improve operational efficiency and incident prevention.\nPromote automated diagnostics, remediation workflows, and self-healing capabilities wherever technically appropriate.\nPartner with engineering teams to improve CI/CD pipelines, deployment automation, operational tooling, and production release reliability.\nIdentify opportunities to apply AI-assisted troubleshooting, incident summarization, and operational analytics to accelerate issue resolution.\nObservability, Performance & Cloud-Native Engineering\nDrive end-to-end observability strategies across applications, APIs, microservices, and infrastructure using logs, metrics, distributed tracing, and actionable alerting.\nLeverage technologies such as Splunk, ELK, Grafana, Prometheus, Dynatrace, OpenTelemetry, and related monitoring platforms.\nTroubleshoot complex production issues across Java/Spring Boot applications, REST APIs, containerized workloads, and distributed systems.\nPartner with engineering teams to improve application instrumentation, service dependency visibility, performance monitoring, and production diagnostics.\nSupport reliability and operational excellence for applications deployed on OpenShift, Kubernetes, and other cloud-native platforms.\nPromote performance optimization, resource efficiency, scalability, and fault-tolerant application design.\nEngineering Partnership, Release Readiness & Resilience\nCollaborate with Software Engineering, Product, Architecture, and Delivery teams throughout the software development lifecycle to ensure production readiness.\nDefine and validate non-functional requirements (NFRs), including availability, performance, scalability, recoverability, security, and observability.\nParticipate in architecture reviews, technical design discussions, release planning, and deployment readiness assessments.\nDrive operational acceptance criteria and production readiness reviews for new applications, enhancements, and integrations.\nPartner with delivery teams to implement safe deployment practices, rollback strategies, and post-release validation.\nContribute to disaster recovery planning, failover testing, business continuity exercises, and resilience validation.\nChampion continuous improvement through engineering retrospectives, operational metrics, and reliability-focused initiatives.\n Minimum Qualifications\nEducation & Professional Experience\nBachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline, or equivalent practical experience.\n7+ years of experience in software engineering, site reliability engineering, production engineering, or application support for large-scale enterprise applications.\n3+ years of experience leading, mentoring, or managing technical engineering teams.\nDemonstrated experience supporting business-critical, highly available applications in a 24x7 production environment.\nStrong experience troubleshooting complex distributed applications and leading technical incident resolution.\nTechnical Engineering Expertise\nStrong programming and scripting skills in at least one language such as Python, Java, or Ruby, with the ability to develop automation, diagnostic utilities, and operational tools.\nHands-on experience supporting Java-based enterprise applications, including Spring Boot, RESTful APIs, and microservices architectures.\nStrong understanding of distributed systems, application dependencies, HTTP/HTTPS, network fundamentals, load balancing, caching, and database connectivity.\nExperience with containerized applications and cloud-native platforms such as OpenShift, Kubernetes, or equivalent technologies.\nStrong knowledge of application troubleshooting, performance analysis, system diagnostics, and production debugging.\nExperience implementing or supporting CI/CD pipelines, automated deployments, and release management processes.\nReliability, Observability & Automation\n5+ years of experience implementing or operating application monitoring, logging, metrics, alerting, and observability solutions.\nHands-on experience with one or more observability platforms such as Splunk, ELK, Grafana, Prometheus, Dynatrace, or equivalent tools.\n3+ years of experience developing operational automation, scripting solutions, or automated remediation workflows.\nDemonstrated understanding of SRE principles, including SLIs, SLOs, error budgets, incident response, and toil reduction.\nExperience improving application availability, resilience, performance, and operational efficiency through engineering-driven solutions.\nStrong experience in root cause analysis, production problem management, and implementation of preventive measures.\nLeadership & Delivery\nDemonstrated ability to lead engineers through high-priority production incidents and complex technical investigations.\nStrong stakeholder management, communication, analytical, and problem-solving skills.\nExperience working with Agile teams and tools such as Jira and Confluence.\nAbility to translate technical challenges and operational risks into clear recommendations and actionable improvement plans.\nExperience collaborating across geographically distributed engineering and support teams.\nPreferred Qualifications\nIdentity & Security Engineering\nExperience supporting enterprise Identity and Access Management (IAM), authentication, or authorization platforms.\nUnderstanding of OAu...","description_format":"text","description_chars":14051,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":8,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-12T07:38:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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