{"id":3959155,"url":"https://alion.io/job/american-express-quality-reporting-analyst","title":"Quality & Reporting Analyst","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":98,"open_postings":81,"ghost_share":0.037,"stale_share":0.074,"repost_share":0.222,"time_to_fill_p50_days":9,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-02T23:35:28Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T13:19:05Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026\n10th in Fortune Magazine’s 2026 World’s Most Admired Companies\n6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026\n4th in Great Place to Work's Best Company To Work For 2025\nAbout the Team\nGlobal Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.\nRole Summary\nThis Quality & Reporting Analyst role supports operational excellence and adherence to compliance standards. This role will produce program level reports to enable program owners to drive strategies based on data-driven insights.\nThe role is designed for individuals with a strong analytical capability and a control-oriented mindset to evaluate performance, identify risks, and deliver actionable reporting that enhances both customer experience and business outcomes.\n Key Responsibilities\nSupport and execute quality control activities in Tele-Acquisition and Tele-Enablement.\nMonitor, evaluate, and assess colleague interactions and operational outputs to ensure adherence to internal policies, regulatory requirements, risk controls, and brand standards.\nProduce recurring and ad hoc program-level reports that provide clear insights into performance trends, control effectiveness, productivity, quality outcomes, and risk areas.\nAnalyze large datasets to identify patterns, gaps, root causes, and opportunities for process improvement.\nTrack, validate, and report on key quality and operational metrics, ensuring accuracy, consistency, timeliness, and data integrity.\nPartner with leadership and cross-functional teams to translate reporting insights into actionable recommendations that improve quality, productivity, and customer outcomes.\nSupport governance routines, control validations, quality reviews, reporting readiness, and operational performance monitoring.\nContribute to continuous improvement initiatives by identifying control enhancements, operational efficiencies, reporting automation opportunities, and process standardization needs.\nMaintain documentation, reporting routines, and quality scorecards that support transparent performance management and leadership decision-making.\nOperate with a strong risk mindset and escalate emerging issues, data anomalies, or control concerns in accordance with established procedures.\n Minimum Qualifications\nHigh school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.\n3+ years of experience in customer service, sales support, operations, call center, quality assurance, reporting, analytics, or a related environment.\nDemonstrated ability to analyze performance metrics and reporting to identify trends, risks, and opportunities for operational improvement.\nStrong attention to detail with a focus on accuracy, data integrity, process adherence, and quality outcomes.\nStrong verbal and written communication skills, including the ability to summarize complex data into clear insights and recommendations.\nStrong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.\nProficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel.\nAbility to work effectively in a structured, team-oriented, and performance-driven environment.\nAbility to partner across functions, influence without authority, and support leaders with fact-based analysis.\nDemonstrated commitment to compliance, risk management, and maintaining high standards of control rigor.\nPreferred Qualifications\nExperience supporting sales, business development, supplier enablement, merchant acquisition, telemarketing, teleservicing, or back-office operations.\nExperience with quality assurance, call monitoring, quality scorecards, control testing, or performance management routines.\nExperience building, maintaining, or interpreting operational dashboards, quality reports, and leadership summaries.\nFamiliarity with lead management, data validation, sales pipeline support, supplier enablement, or merchant onboarding processes.\nExperience working with internal GMNS platforms such as MS3, Merchant Force, MIRA, SMART, C360, or similar systems.\nIntermediate to advanced Excel skills, including pivot tables, formulas, data validation, and trend analysis; experience with reporting automation or business intelligence tools is a plus.\nStrong analytical mindset with the ability to identify trends, connect insights across data sources, and recommend practical improvements.\nAdvanced English communication skills, including the ability to engage stakeholders and prepare leadership-ready updates.\nAdditional Details:\nLocation: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig\nWorkplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)\nWork From Home Requirements:Must have at least 25 mbps internet connection plan / speed\nMust have a private & quiet area to work at home\n\nAmerican Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives\nEmployment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":5802,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-09T10:32:55Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.827,"p_room":0.75,"age_days":6,"expected_fill_days":9,"reasons":["conf:2","win:late","comp:brand"],"computed_at":"2026-11-09T15:44:37Z"},"pay":null,"html_url":"https://alion.io/job/american-express-quality-reporting-analyst","json_url":"https://alion.io/job/american-express-quality-reporting-analyst.json","meta":{"generated_at":"2026-11-09T15:44:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22354,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2209},"rest":"https://alion.io/mcp/rest/get_company?id=2209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-express-quality-reporting-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-express-quality-reporting-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-express-quality-reporting-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-express-quality-reporting-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-express-quality-reporting-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3959155}},{"tool":"search_jobs","arguments":{"company":"americanexpress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3959155},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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