{"id":1139432,"url":"https://alion.io/job/american-express-senior-associate-digital-product-ops","title":"Senior Associate-Digital Product Ops","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0.029,"repost_share":0.029,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2468},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"GitHub","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Scrum","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-23T06:51:08Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:29:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company\n Key Responsibilities\nProduct Operations & Delivery\nSupport the end-to-end product operating model by driving operational processes that improve product planning, release management, and execution. \nCoordinate product delivery activities across Product Managers, Engineering, Technology, and Operations teams to ensure timely and high-quality releases. \nAggregate, validate, and publish release notes to downstream systems and Application Support teams for every product release. \nPartner with Product Owners to ensure impact assessments for Cornerstone tables and downstream applications are completed, reviewed, and communicated prior to each release. \nDrive operational excellence by identifying process improvements and standardizing product management practices across the organization. \nRisk & Compliance Management\nEmbed American Express risk management and compliance controls into product demand management and delivery processes. \nProactively identify, assess, and mitigate product delivery, operational, technology, and regulatory risks throughout the product lifecycle. \nEstablish and maintain platform-level risk profiles, ensuring appropriate control coverage and ongoing governance. \nBuild and maintain centralized dashboards that provide visibility into platform risks, compliance status, audit actions, and remediation progress. \nServe as the primary point of contact for Product, Technology, Control Management, Operational Risk, Compliance, and Internal Audit partners. \nIdentify compliance gaps early and partner with stakeholders to implement corrective actions before delivery timelines or risk posture are impacted. \nOwn and coordinate delivery of audit and regulatory commitments, including Operational Risk Events (OREs), Corrective Action Plans (CAPs), Management Action Plans (MAPs), MSIFs, and other governance deliverables, ensuring all commitments are completed on schedule. \nUser Enablement & Product Communications\nManage and oversee user enablement content to ensure customers and internal users have access to accurate, timely, and high-quality product documentation. \nEdit and maintain customer-facing and internal enablement content, including in-app guidance, Guidance Management, OnAir communications, and SME newsletters. \nCoordinate review and approval workflows with Product Managers and Product Owners to ensure all enablement materials remain current and aligned with product releases. \nOwn and continuously improve the Knowledge Article Generator capability, partnering with Product and Engineering teams to automate knowledge article creation using metadata and GitHub integrations. \nEnsure product communications are consistent, accurate, and delivered according to established governance processes. \nCross-functional Partnership\nBuild strong partnerships with Product Managers, Engineering, Technology, Risk, Compliance, Control Management, Customer Servicing, and Application Support teams. \nSupport governance forums by preparing operational metrics, risk updates, audit status, and release readiness reports. \nDrive accountability across stakeholders by tracking operational deliverables, risks, dependencies, and action items through completion. \n Minimum Qualifications\nBachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related discipline. \n6-10 years of experience in Product Operations, Risk Management, User Access Management, Knowledge Management, Issue Management , Sales Realignment or related functions. \nExperience supporting digital product delivery in Agile environments. \nDemonstrated experience working with operational risk, governance, compliance, audit, or control management processes. \nStrong understanding of product lifecycle management, release management, and change management practices. \nExperience creating executive dashboards, operational reports, and governance documentation. \nExcellent written and verbal communication skills with experience developing user-facing documentation and executive communications. \nStrong organizational skills with the ability to manage multiple concurrent priorities. \nPreferred Qualifications\nExperience in Salesforce Sales Cloud, CRMA, Value Analytics and other sales domain tools. \nFamiliarity with American Express risk and governance frameworks or similar enterprise control environments. \nExperience working with Jira, Confluence, GitHub, and knowledge management platforms. \nExperience supporting release communications, knowledge management, and user enablement programs. \nWorking knowledge of SQL, CRMA or similar reporting and analytics tools. \nUnderstanding of Agile, Scrum, and product operating models. \nLeadership Competencies\nThe successful candidate will demonstrate:\nA strong ownership mindset with exceptional attention to detail. \nAbility to influence cross-functional partners in a highly matrixed organization. \nStrong risk awareness and commitment to operational excellence. \nExcellent problem-solving and analytical capabilities. \nCustomer-first thinking with a focus on delivering high-quality product experiences. \nAbility to communicate effectively with both technical and non-technical stakeholders. \nContinuous improvement mindset with a passion for simplifying processes and reducing operational risk. \nWhy Join American Express?\nAs a Senior Associate in Product Operations, you will play a critical role in ensuring our products are delivered with the operational excellence, governance, and customer focus that define the American Express brand. You'll have the opportunity to influence enterprise-scale product operations, strengthen risk and compliance practices, and help teams deliver innovative solutions with confidence and control.","description_format":"text","description_chars":6525,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Cards"],"lifecycle":[{"event":"open","at":"2026-09-23T10:03:45Z"}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/american-express-senior-associate-digital-product-ops","json_url":"https://alion.io/job/american-express-senior-associate-digital-product-ops.json","meta":{"generated_at":"2026-09-24T14:00:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}