{"id":2565777,"url":"https://alion.io/job/american-express-senior-associate-ux-writer","title":"Senior Associate - UX Writer","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":59,"ghost_share":0,"stale_share":0.068,"repost_share":0.254,"time_to_fill_p50_days":8,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":119000,"max_usd":217000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":766},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:24:24Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-24T21:23:17Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.\nThe Enterprise Design & Research team is a global team of highly talented multi-disciplinary designers and researchers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.\nOur UX writers work closely with designers, researchers, product managers, and engineers to create the voice of American Express across web, mobile, and partner-led channels. bringing American Express’ world-renowned customer service to life through straightforward, customer-centric content. This is an exciting opportunity for someone who can combine business needs with customer needs to drive the digital experience forward.\n Key Responsibilities:\nWith limited guidance, contributes to the development of product content for servicing journeys\nIdentifies and proposes opportunities to develop or enhance content with guidance by senior colleagues\nConsolidates insights from cross-functional teams to help craft a seamless and intuitive user experience\nApplies writing guidelines and standards to drive consistency in content\nProofreads and edits provided content for accuracy, grammar, and style/tone\nQualifications:\nHas at least 2 years of experience\nIs more of a strategic thinker, less of a blank-filler\nClearly articulates how copy addresses objectives and solves problems \nIs a champion for collaboration, early and often\nAdvocates for the user\nPivots quickly and supports a number of projects simultaneously\nExudes positivity, requires minimal supervision, and has a strong work ethic\nIs an ambassador for UX writing, playing a key role in helping this growing team reach its potential\nSkills:\nAccessibility Design\nBrand Strategy\nContent Localization\nContent Strategy\nCopywriting\nInformation Architecture\nProduct Strategy\nUser Testing\nWeb Design\nMobile Design\nEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":2536,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & 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