{"id":554131,"url":"https://alion.io/job/american-express-senior-product-manager-agentic-commerce","title":"Senior Product Manager - Agentic Commerce","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":57,"ghost_share":0,"stale_share":0.088,"repost_share":0.263,"time_to_fill_p50_days":8,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":145000,"max_usd":268000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2761},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Tokenization","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-31T00:18:38Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.\nWe are seeking a Senior Product Manager to lead product strategy and platform development for Agentic Commerce at American Express. This position will focus on the strategy and execution required to enable seamless, secure agent-driven transactions, including defining the experiences, platform capabilities, and trust frameworks needed to scale across partners and future use cases. This person will build a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. Partnering closely with engineering, product, and cross-functional teams, this Product Manager will shape intuitive and delightful commerce journeys powered by AI agents.\nAs a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this person will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.\n Product Strategy and Roadmap\nPartner across American Express to define and deliver foundational capabilities that enable secure, scalable agentic commerce across the payments ecosystem\nAlign product strategy, requirements, and roadmaps across issuer and network perspectives to ensure scalable and interoperable solutions\nKeep a pulse on industry trends, balancing near-term execution priorities with long-term strategy to support the overall product vision\nPlatform Technology\nCollaborate on the development of capabilities related to authentication, authorization, tokenization, spend controls, identity, merchant enablement, and trust infrastructure.\nDrive alignment on long-term platform architecture, operating models, and ecosystem strategy to support future scale.\nPartner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (Agent-to-Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted Agent Protocol, Model Context Protocol, and others) for AI agent-facilitated payments\nProduct Delivery & Partner Enablement\nBalance the needs of customers, internal stakeholders, leadership, and external partners while working with engineering to identify technical solutions, shape product requirements, and deliver platform capabilities that advance Agentic Commerce experiences \nBring structure to ambiguous, cross-ecosystem problems by defining how data flows across merchants, PSPs, and AI/LLM partners to support fraud, servicing, and Card Member experiences\nWork with Business Development teams to evaluate, influence and operationalize partner requirements, and with Product Enablement teams on go-to-market strategies\nRisk and Compliance\nPartner closely with Fraud and Servicing to define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions\nPartner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to governance principles and payments regulations to ensure compliant and secure payment experiences\n Minimum Qualifications:\n4+ years of experience in product management/development, or similar role\nEnthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality\nCuriosity and a hunger to understand how things work, with the ability to use that knowledge to make connections, identify opportunities, and push the innovation agenda within a large company.\nHighly organized self-starter with strong ownership mentality and business track record\nUnderstanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners\nAbility to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in\nProven partner to engineering and comfortable discussing technical trade-offs; known as a business person who can talk tech\nDetail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product\nAbility to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving\nSkilled at balancing big picture strategy and tactical details\nTeam player, comfortable with ambiguity, adaptable, accountable, and highly organized\nExcellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment.\nWillingness to be creative within the bounds of the highly regulated financial services environment\nPreferred Qualifications\nExperience with digital payments including digital wallets, fraud prevention, disputes, and payment processing\nEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.","description_format":"text","description_chars":5466,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-08T19:14:31Z"},{"event":"close","at":"2026-09-22T05:47:07Z"},{"event":"reopen","at":"2026-09-22T18:51:21Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.341,"p_room":0.28,"age_days":52,"expected_fill_days":8,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/american-express-senior-product-manager-agentic-commerce","json_url":"https://alion.io/job/american-express-senior-product-manager-agentic-commerce.json","meta":{"generated_at":"2026-10-31T04:48:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2209},"rest":"https://alion.io/mcp/rest/get_company?id=2209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-express-senior-product-manager-agentic-commerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-express-senior-product-manager-agentic-commerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-express-senior-product-manager-agentic-commerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-express-senior-product-manager-agentic-commerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-express-senior-product-manager-agentic-commerce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":554131}},{"tool":"search_jobs","arguments":{"company":"americanexpress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":554131},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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