{"id":179703,"url":"https://alion.io/job/american-express-senior-product-manager-customer-data-platform-adobe-experience-platform","title":"Senior Product Manager – Customer Data Platform (Adobe Experience Platform)","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":41,"ghost_share":0,"stale_share":0.122,"repost_share":0.146,"time_to_fill_p50_days":9,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":198000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2761},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-02T08:02:15Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":63},"description":"Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.\nThe Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.\nYou will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.\nYou will be part of a team that is responsible to create/manage products supporting the segmentation, targeting & eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels.\nIn this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap. An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products like Customer Data Platform (CDP). The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.\n Define and execute the product vision, strategy, and roadmap for assigned Adobe CDP capabilities.\nDrive product development across Adobe CDP capabilities, including customer profile, identity, audience management, targeting, activation, and marketing data products.\nPartner with data engineering teams to define customer data requirements, data quality expectations, and governance standards.\nEnsure products support scalable, reusable, and compliant customer data capabilities.\nTranslate business strategy and customer needs into prioritized product roadmaps and investment plans.\nPartner with business stakeholders to identify opportunities that improve customer engagement, personalization, and marketing effectiveness.\nContinuously evaluate market trends and Adobe platform capabilities to evolve the product roadmap.\nDevelop and prioritize product backlogs aligned to business outcomes and customer value.\nCollaborate with Engineering, Architecture, UX, and Delivery teams to ensure successful implementation of product capabilities.\nServe as the primary product partner across Marketing, Technology, Analytics, Privacy, Operations, and Architecture teams.\nBuild alignment across stakeholders while balancing business priorities, technical constraints, and delivery timelines.\nDefine and monitor product KPIs, adoption metrics, operational health, and business outcomes.\nChampion continuous improvement across product processes and customer experiences.\nEnsure products comply with enterprise governance, privacy, and data management standards.\n Required\nBachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.\n5+ years of Product Management experience delivering enterprise digital products or platforms.\nExperience with Customer Data Platforms (CDPs), Marketing Technology (MarTech), Digital Marketing, or Customer Engagement platforms.\nProven experience defining product strategy, roadmaps, and managing product backlogs.\nStrong understanding of Agile product management practices.\nExperience working closely with Engineering, Data, UX, and Business stakeholders.\nStrong analytical, problem-solving, and decision-making skills.\nExcellent communication, presentation, and stakeholder management skills.\nDemonstrated ability to influence cross-functional teams without direct authority.\nPreferred\nExperience with Adobe Experience Platform (AEP), Adobe Real-Time CDP, Adobe Journey Optimizer, Customer Journey Analytics, or related Adobe Experience Cloud products.\nExperience with customer identity, audience segmentation, targeting, personalization, or customer profile capabilities.\nFamiliarity with customer data governance, privacy regulations, and consent management.\nExperience working with cloud-based data platforms and modern data architectures.\nEmployment eligibility to work with 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