{"id":3581560,"url":"https://alion.io/job/american-express-senior-software-engineer-ii-6","title":"Senior Software Engineer II","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":98,"open_postings":82,"ghost_share":0.037,"stale_share":0.073,"repost_share":0.232,"time_to_fill_p50_days":9,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":168},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:09:20Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-10T07:42:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Opportunity\nWe are seeking experienced Manager-level Engineers to join the Operations Data and Analytics organization. These are senior individual contributor engineering roles reporting directly to the Director and providing technical leadership across ServiceNow, IT Service Management, automation, integrations, observability, and operational engineering.\nA primary focus of these positions will be the design and development of enterprise capabilities supporting Incident Management, Problem Management, Change Management, and the CMDB capabilities and configuration data that enable those processes.\nThis role is designed for an experienced engineer who can independently own complex technical problems, influence architecture and engineering standards, mentor less-experienced engineers, and work across organizational boundaries to deliver enterprise-scale solutions.\nWhile the role carries a Manager-level title, it does not have direct people-management responsibilities. Success will come through technical expertise, ownership, influence, execution, and the ability to raise the engineering capability of the broader team.\n Design, develop, test, deploy, and support enterprise solutions on the ServiceNow platform.\nServe as a senior technical contributor for ServiceNow applications, workflows, integrations, automation, APIs, and platform capabilities.\nProvide technical depth across Incident, Problem, Change, and supporting CMDB capabilities.\nOwn complex engineering initiatives from requirements and architecture through implementation and production support.\nDesign and enhance CMDB functionality, configuration relationships, integrations, and data capabilities required to effectively support Incident, Problem, and Change processes.\nEnsure configuration data can be effectively used for impact analysis, incident investigation, root-cause analysis, change risk assessment, automation, reporting, and operational decision-making.\nProvide technical guidance and mentorship to Associate Engineers and other team members without formal people-management responsibility.\nEstablish and promote development standards that improve maintainability, scalability, security, performance, and upgradeability.\nEvaluate technical alternatives and make sound engineering decisions balancing immediate requirements with long-term platform health.\nIdentify opportunities to replace manual processes and one-off solutions with reusable platform capabilities and automation.\nPartner with architects and other senior engineers on platform architecture and technical roadmaps while following the Amex way development roadmap.\nApply strong knowledge of ITIL and ITSM practices, with particular emphasis on Incident Management, Problem Management, Change Management, and Configuration Management.\nTranslate process and operational requirements into scalable ServiceNow solutions.\nDevelop workflows, automation, business rules, integrations, data models, and supporting capabilities across these ITSM areas.\nPartner with process owners, SRE, Application Support, Operations Engineering, and application teams to improve service-management capabilities.\nDevelop solutions that improve the connection between incidents, underlying problems, planned changes, affected services, applications, infrastructure, and associated configuration items.\nIdentify process and technology gaps and develop sustainable engineering solutions to address them.\nChallenge unnecessary technical or process complexity and recommend simpler, more scalable approaches.\nImprove the quality, consistency, and usability of operational and CMDB data supporting ITSM processes.\nDesign and develop integrations between ServiceNow and enterprise platforms using REST APIs, web services, events, and related integration technologies.\nDevelop automation that reduces operational toil and improves engineering efficiency.\nDesign reusable integration patterns and common services rather than point-to-point solutions where appropriate.\nTroubleshoot complex integration, data, performance, and production issues across multiple systems when required.\nApply strong software engineering practices across application design, development, automated testing, code review, deployment, and production support.\nDevelop maintainable, testable, and well-documented software.\nPromote effective use of source control, automated testing, and CI/CD.\nParticipate actively in design and code reviews and provide constructive technical feedback.\nHelp define technical standards, reusable patterns, and engineering best practices.\nMentor Associate Engineers through code reviews, technical discussions, pairing, and day-to-day collaboration.\nRemain current on relevant technologies and identify opportunities to introduce new capabilities where they provide measurable value.\n 5+ years of professional software engineering or platform engineering experience, with demonstrated ability to independently deliver complex enterprise technology solutions.\nSignificant hands-on experience developing solutions on the ServiceNow platform.\nHands-on development experience with Incident Management, Problem Management, Change Management, and CMDB capabilities within ServiceNow.\nStrong understanding of ServiceNow development practices, platform architecture, workflows, integrations, APIs, and data models.\nWorking knowledge of ITIL and ITSM processes.\nExperience developing or integrating CMDB capabilities that support ITSM workflows and operational decision-making.\nStrong software engineering fundamentals, including application design, APIs, data structures, automated testing, source control, and CI/CD.\nExperience with JavaScript and technologies used within the ServiceNow development ecosystem.\nExperience designing and consuming RESTful APIs and web services.\nExperience developing and supporting production applications in a large enterprise environment.\nAbility to independently troubleshoot complex technical, data, integration, and production issues.\nStrong communication skills and demonstrated ability to influence technical decisions across teams.\nServiceNow development, implementation, or architecture certifications.\nExperience with ServiceNow capabilities such as IntegrationHub, Flow Designer, CSDM, Event Management, Discovery, Service Mapping, or related platform capabilities.\nExperience with Git, Jenkins, or comparable CI/CD technologies.\nFamiliarity with cloud and open-source technologies.\nExperience with Site Reliability Engineering or application support organizations.\nExperience in financial services or another highly regulated technology environment.\nIndependently own complex technical problems from definition through production implementation.\nExercise sound technical judgment and know when to involve architects, leadership, or other subject-matter experts.\nInfluence technical direction through expertise and credibility rather than organizational authority.\nMentor and support less-experienced engineers.\nIdentify systemic problems rather than repeatedly solving individual symptoms.\nLook for opportunities to simplify, standardize, automate, and improve existing solutions.\nCommunicate technical concepts and tradeoffs clearly to both technical and non-technical stakeholders.\nChallenge existing approaches constructively when a better engineering solution is available.\nBalance delivery requirements with quality, reliability, security, and long-term maintainability.","description_format":"text","description_chars":7448,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Payment Processing & 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