{"id":2817622,"url":"https://alion.io/job/american-express-senior-technical-product-manager-agentic-identity","title":"Senior Technical Product Manager - Agentic Identity","company":{"id":2209,"name":"American Express","domain":"americanexpress.com","url":"https://alion.io/company/american-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":47,"ghost_share":0,"stale_share":0.085,"repost_share":0.277,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":141000,"max_usd":262000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2761},"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Function Calling","optional":true}],"status":"live","first_seen_at":"2026-10-16T14:47:39Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-27T23:52:05Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences, from payments to rewards to servicing, that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital products on #TeamAmex.\nThe Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to the market.\nWe are looking for a Senior Technical Product Manager to help build and evolve consumer-facing platform capabilities that enable secure agentic experiences for American Express Card Members across AI platforms, partner channels, and personal agents.\nAs AI agents do more on customers' behalf, customers need clear, simple ways to understand and control their access without unnecessary friction. This role focuses on identity, authorization, consent, and agent identity. You will own the roadmap for customer access and consent within the MCP platform, building capabilities that make permissions understandable, enforceable, and easy to manage, including granting, expiring, and revoking access as new experiences launch. You'll help customers connect their accounts and grant, manage, or revoke agent access while making it easier for developers to build on these capabilities.\n Own Customer Access, Consent, and Authorization\nOwn the product roadmap and delivery for the assigned customer access, consent, authorization, and agent identity domain, from problem framing and requirements through launch, measurement, adoption, and iteration. \nPartner with engineering, Enterprise Identity, security, privacy, risk, and product teams to define and deliver secure customer account-connection patterns. \nDefine product requirements for authentication, delegated access, authorization, permissions, consent capture, requests for additional access, customer understanding and control, agent identity, and revocation. \nDefine when changes to capabilities or permissions require additional customer consent and preserve existing access when current permissions remain sufficient. \nEnsure permissions are understandable to customers and technically enforceable as tools, partner models, and agent capabilities to evolve.\nDefine and Drive Reusable Access and Consent Patterns\nDefine reusable patterns for customer access, authorization, and consent, and work with engineering and domain teams to adopt them. \nPartner with engineering and architecture to translate customer, policy, and technical constraints into prioritized requirements, user stories, acceptance criteria, and delivery plans. \nDistinguish what should be standardized across use cases and partners from what must remain domain- or partner-specific, balancing reuse with near-term delivery.\nMeasure and Improve Owned Capabilities\nDefine success measures for the access and consent capabilities you own, including customer completion, friction, authorization success, permission enforcement, and traceability of agent actions. Partner with engineering and Analytics to monitor performance. \nPartner with engineering and Analytics to define evaluations and monitoring that assess the effectiveness, reliability, and customer experience of these capabilities. \nUse performance and customer-experience signals to prioritize improvements to the owned capabilities. \nSupport development and release planning, manage cross-functional dependencies, and communicate decisions, risks, and tradeoffs clearly to stakeholders.\nOperate as a Cross-Functional Product Leader\nWork closely with engineering and architecture while remaining accountable for customer outcomes, product priorities, tradeoffs, dependencies, and stakeholder alignment. \nCollaborate with Product Strategy & Integrations, Product Operations, domain product teams, Enterprise Identity, Legal, Compliance, Privacy, Risk, Information Security, and data-governance partners. \nOperate comfortably across strategy and detail, including customer journeys, APIs, OAuth and authorization flows, agent identity, platform dependencies, and launch readiness. \nUse real delivery work to reveal reusable access, authorization, and consent needs rather than designing capabilities in isolation. \n Minimum Qualifications\n6-8+ years of experience in product management, product development, software engineering, platform products, APIs, developer tools, identity products, AI products, or partner-enabled digital experiences. \nExperience delivering identity, delegated access, authorization, consent, account linking, or secure API integrations, with the ability to translate customer and technical needs into product requirements. \nStrong product-management experience moving platform, API, integration, identity, or infrastructure capabilities from alignment through launch, measurement, adoption, and iteration. \nComfort discussing APIs, OAuth and authorization flows, agent identity, schemas, technical tradeoffs, and platform architecture with engineers and architects. \nExperience working with engineering, architecture, security, legal, compliance, privacy, risk, or data-governance stakeholders to launch customer-facing or partner-facing capabilities. \nAbility to balance customer, business, partner, technical, and regulatory needs; assess tradeoffs and risks; gain buy-in; and make evidence-based decisions. \nStrong cross-functional leadership, relationship-building, and communication skills in a complex, regulated environment. \nCustomer-focused judgment and the ability to balance usability, security, reliability, reuse, and delivery speed.\nPreferred Qualifications\nExperience working with large language models, AI agents, Model Context Protocol, function calling, tool orchestration, or AI platform products. \nExperience building or managing APIs, SDKs, developer platforms, partner integrations, ecosystem products, or platform capabilities used by multiple internal or external consumers. \nFamiliarity with OAuth, OpenID Connect (OIDC), or related identity standards. \nDepth in at least one adjacent area such as AI evaluations, observability, developer tooling, platform analytics, developer experience, or data governance. \nExperience creating reusable product patterns used by multiple teams, products, or external partners. \nExperience with responsible AI, model or tool evaluation, data minimization, consent, transparency, or customer data protection. \nExperience in financial services, payments, fintech, or other highly regulated industries. \nBachelor’s degree or equivalent experience. \nEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these 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