{"id":2104445,"url":"https://alion.io/job/american-eye-associates-call-center-representative","title":"Call Center Representative","company":{"id":3868558,"name":"American Eye Associates","domain":"americaneyeassociates.com","url":"https://alion.io/company/americaneyeassociates","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chula Vista, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-03-25T17:17:00Z","employer_posted_date":"2024-03-25","last_verified_at":"2026-10-26T09:45:22Z","board_verified":true,"closed_at":null,"days_open":944,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":944},"description":"Call Center Representative\nCome Join Our Team! We are a fun fast paced Ophthalmology practice, in Chula Vista, CA looking for service-oriented Call Center Representatives!\nWe are a premier and comprehensive eyecare and surgery center with offices located in Chula Vista, National City, El Cajon and El Centro. Our Clinics are beautifully positioned with all new and modern equipment. Our group of Physicians are highly educated and skilled in Ophthalmology - we are blessed to be able to offer such high-quality ophthalmology services to patients in need.\nAre you a people person? Do you love helping others?\nWe have an immediate need for friendly, motivated Call Center Representatives to join our team. This position will work with internal customers across multiple departments to ensure our patients needs are addressed accurately and efficiently. Will provide product education and handle a wide variety of questions. The ideal candidate will be willing to learn on the job, have excellent communication skills, and will be motivated to work with a customer centric team.\nSummary:\nThe Call Center Representative is responsible for providing best-in-class patient experience. Will handle inbound and outbound calls to patients to answer questions, schedule appointments, and provide information regarding services, and current promotions.\nResponsibilities:\nAnswer, direct calls, take messages and forward to appropriate department.\nProvide prompt, accurate, concise, and courteous responses to patient inquiries.\nProvide quality service at every encounter. Keep patient wait time under five minutes.\nProvide patients with information regarding services, charges, routine treatment procedures, and current promotions.\nUse sound judgment in handling calls, especially with upset patients. Identifying urgent calls and escalating to Providers, Managers and Technicians.\nAssist with new patient registration.\nVerify Insurance eligibility.\nSchedule appointments for patients. Review appointment date, time, location, and provider name with caller.\nObtain/verify and enter accurate demographic information into CRM (address, telephone number, name of insurance or self-pay status).\nInform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).\nRemind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.\nAnswer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization\nMake outbound calls to inactive patients to attempt to schedule follow up appointment.\nTake detailed notes using electronic health record system.\nFollowing up on calls when necessary.\nMaintain Call logs and reports.\nRequirements:\nHigh school diploma or GED equivalent.\n2 years customer service experience required. 6 months experience working in a Call Center preferred.\nMust have good telephone skills. Experience with high call volume preferred.\nKnowledge of medical terminology and/or medical front office procedures preferred.\nDemonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.\nBilingual in Spanish/English required. Ability to communicate effectively with callers who speak English as a second language.\nExcellent written and verbal communication skills.\nIntermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.)\nExcellent Customer Service Skills.\nAbility to handle stressful situations calmly and with compassion.\nExcellent data entry and typing skills.\nExperience answering a multi-line telephone. Routing calls to appropriate resources.\nThis is a Full-time position, and we are looking to hire immediately. Full-time team members enjoy a benefits package to include 100% employer paid health insurance for employee, life insurance. vacation accrual, 401k, holiday pay and more!\nPlease submit your resume for consideration.","description_format":"text","description_chars":4071,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Precision Medicine","Ophthalmology & Eye Clinics"],"lifecycle":[{"event":"open","at":"2026-10-08T19:47:11Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.099,"p_room":0.28,"age_days":944,"expected_fill_days":20,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/american-eye-associates-call-center-representative","json_url":"https://alion.io/job/american-eye-associates-call-center-representative.json","meta":{"generated_at":"2026-10-26T10:59:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868558},"rest":"https://alion.io/mcp/rest/get_company?id=3868558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-eye-associates-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-eye-associates-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-eye-associates-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-eye-associates-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-eye-associates-call-center-representative"}]}