{"id":1979135,"url":"https://alion.io/job/american-national-client-support-specialist","title":"Client Support Specialist","company":{"id":1766172,"name":"American National","domain":"americannational.com","url":"https://alion.io/company/american-national","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:32:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T19:14:45Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Company\nFarm FamilyFarm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.\nJob Description\nBusiness Title(s): Client Support Specialist\nEmployment Type: Full-Time\nFLSA Status: Non-Exempt\nLocation: In-Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.\n\nSummary:\nWe are looking for a highly capable Client Support Specialist to join our team and work from our Omaha, NE office.\nThe Client Support Specialist serves as a key resource within the Immediate Solutions department, providing exceptional service to policyholders, agents, claimants, and business partners. This role is responsible for accurately establishing and processing new claims, utilizing available tools to identify and assign appropriate service vendors and methods of inspection, and ensuring a positive customer experience throughout the claim intake process. The CSS applies insurance knowledge, claim handling expertise, and regulatory requirements to support timely and accurate claim setup and resolution.\nEmployees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.\nThis is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.\nEssential Responsibilities:\nHandle inbound and outbound communications related to new claims and claim inquiries.\nAccurately gather loss information and establish claims in internal systems.\nReview claim details and determine appropriate service referrals, including repair programs, mitigation vendors, towing services, and methods of inspection.\nInterpret policy information and explain claims processes to policyholders, agents, and claimants.\nMaintain professional and compassionate interactions while managing potentially stressful situations.\nEnsure claim files are properly documented and meet quality and compliance standards.\nMeet established productivity, quality, customer service, and operational performance metrics.\nAssist with digital claim intake and inbox management while adhering to established service level agreements.\nCollaborate with adjusters, vendors, agents, and internal departments to support efficient claim handling.\nParticipate in cross-training, process improvement initiatives, and special projects as assigned.\nMaintain current knowledge of company procedures, state regulations, and industry best practices.\nQualifications / Experience Required:\nHigh school diploma or equivalent.\nMust possess and maintain an active Adjuster License as required by the company and applicable state regulations.\nMust remain current on all Continuing Education requirements necessary to maintain licensure.\nDemonstrate the ability to apply licensed insurance knowledge when handling claim-related inquiries and functions.\nPrevious customer service experience, preferably in insurance, claims, or a call center environment.\nStrong verbal and written communication skills.\nAbility to multitask and manage competing priorities in a fast-paced environment.\nStrong attention to detail and organizational skills.\nProficiency with computer systems and Microsoft Office applications.\nThe position is physically comfortable and has discretion about walking, standing, sitting, etc.\nThe position requires physical presence in company office.\nPreferred Qualifications:\nActive Adjuster License.\nInsurance industry experience.\nClaims handling experience.\nInsurance designations or coursework toward industry certifications.\nAbout Working in Claims at Farm Family\nFarm Family does not treat our client support professionals as a commodity. The work we offer is challenging, diverse, and impactful.\nWe have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.\nOur entire team works in a collaborative nature to expeditiously resolve client issues. We offer a work environment that inspires innovation and is open to employee suggestions.\nWe believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.\nPLEASE NOTE:\nApplicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.\nIf you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.\n Benefits and Compensation\nWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.\nCore Values\nAt Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. 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