{"id":3156224,"url":"https://alion.io/job/american-program-coordinator-au-abroad","title":"Program Coordinator, AU Abroad","company":{"id":96860,"name":"American University","domain":"american.edu","url":"https://alion.io/company/american-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":22,"ghost_share":0,"stale_share":0.864,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-08T23:31:33Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renownedfaculty, and a reputation for creating meaningful change in the world. Learn more about American University\nDepartment:\nOperationsTime Type:\nFull timeJob Type:\nRegularFLSA Status:\nNon-ExemptWork Modality:\nHybrid 01 (On Campus 3-4 Days/Week)Union:\nSEIU Local 500 - Provost & Enrollment DivisionThis position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.Job Description:\nSummary:\nReporting to the Director of Operations, the Program Coordinator supports the advancement of the university’s Global Pledge by strengthening the systems, data, and communications that enable increased student participation in global experiences. The position plays a central role in the management of AU Abroad’s digital and operational infrastructure, with primary responsibility for Terra Dotta (CMS and website), data integrity, and reporting that informs recruitment, retention, and strategic planning efforts.\nThrough accessible, student-centered communications; coordinated data and operational workflows; and timely analysis and reporting, the Program Coordinator plays an active role in shaping positive student experiences across the full lifecycle of global programs. The position supports recruitment for global opportunities, promotes student engagement and persistence, and contributes to retention by ensuring clear guidance, proactive outreach, and responsive operational support. Working collaboratively with campus partners, the role connects systems, communications, and day-to-day operations to institutional priorities for global engagement and student success, while exercising independent judgment, professionalism, and strong project management skills.\nEssential Functions:\n1.) Data and Reporting\nCoordinate with campus partners-including the Career Center, SIS Abroad, and the Kogod Global Learning Office-to collect and consolidate comprehensive data on student participation in global experiences.\n\nAnalyze, synthesize, and distribute data related to the university’s Global Pledge, producing reports used by AU Abroad leadership and university administration to assess progress toward strategic goals.\n\nIdentify and present trends, gaps, and opportunities in student participation data to inform recruitment, access, and retention strategies.\n\nPrepare and submit AU’s global mobility data for external reporting, including the Institute of International Education’s annual Open Doors report.\n\n2.) Database and Website Management\nServe as the primary liaison between AU Abroad and the Terra Dotta vendor, managing system requests and enhancements that support the needs of AU Abroad and the Abroad at AU teams.\n\nMaintain, update, and optimize AU Abroad websites and Terra Dotta content-including FAQs, application guidance, and instructional resources-to ensure accuracy, usability, accessibility, and alignment with recruitment goals.\n\nSupport campus partners whose staff use Terra Dotta by providing guidance, troubleshooting assistance, and documentation.\n\nCoordinate with OIT and the vendor to support data synchronization between Terra Dotta and university record systems, including student account setup and maintenance.\n\nContinuously assess and improve system use, applying Terra Dotta to new functions and projects; provide training and support to staff to promote consistent and effective use.\n\n3.) Program Operations\nSupport daily operations for designated study abroad cycles or program areas, including updating application materials and pre- and post-decision content in Terra Dotta.\n\nManage process-based system tasks such as application material audits, form tracking, standard report generation, and data quality checks.\n\nAssist with visa-related administrative tasks, including preparing visa letters, coordinating batch submissions, and assembling standard materials in accordance with established guidelines.\n\nSupport academic processes related to global programs, including course registration preparation, add/drop tracking, transcript intake, and document verification.\n\nMaintain internal tracking tools, shared documentation, and workflows to ensure timely, accurate information exchange across the office.\n\n4.) Student Support and Engagement\nProvide front-line support to students exploring global opportunities by responding to inquiries related to program options, eligibility, timelines, and processes.\n\nOffer general advising via email, drop-ins, information sessions, and class visits; triage complex cases to Program Managers or Associate Directors as appropriate.\n\nRepresent AU Abroad at recruitment and retention events, including admissions, orientation, and campus engagement activities.\n\nProactively communicate with students to support application completion, pre-departure readiness, and persistence in global programs.\n\nDraft, schedule, and distribute high-impact communications-such as promotional emails, reminder campaigns, event announcements, and onboarding materials-to encourage participation and timely engagement.\n\n5.) Special Projects and Administrative Support\nProvide administrative and operational support for AU Abroad initiatives, including front-desk coverage during peak periods or staffing gaps.\n\nSupport student advising functions as needed.\n\nContribute to departmental and university-wide projects that advance global engagement, student success, and strategic priorities.\n\nCompetencies:\nAcquiring and Analyzing Information.\n\nPrioritizing and Organizing.\n\nServing Customers.\n\nSupporting Coworkers.\n\nDisplaying Creativity.\n\nPosition Type/Expected Hours of Work:\nFull-time.\n\n35 hours per week.\n\nMay occasionally require work on evenings and weekends.\n\nHybrid working will be offered. Current expectation is 3 days a week on campus, with 2 days per week working remotely. This may change depending on business needs.\n\nThis position is union eligible.\n\nSalary Range:\n$30.22 - $32.97 per hour.\n\nRequired Education and Experience:\nBachelor's degree.\n\n1 - 3 years of relevant experience.\n\nPreferred Education and Experience:\n2 - 4 years of relevant experience.\n\nPrevious experience with Terra Dotta and website maintenance are strongly preferred.\n\nPrevious experience with Excel Pivot charts or BI tools preferred.\n\nAdditional Eligibility Qualifications:\nExcellent planning, project management and facilitation skills with high-level attention to detail.\n\nAbility to multi-task, organize and prioritize while maintaining high standards of accuracy and quality.\n\nDemonstrated organizational skills to establish goals; manage assignments and competing priorities; work under pressure of deadlines; and to follow through to successful completion.\n\nExcellent interpersonal, verbal and written skills, including the ability to develop and sustain relationships with a variety of stakeholders.\n\nMust have the ability to function in a fast-paced, team-oriented environment.\n\nAbility to work independently.\n\nSolid communication and computer skills, along with excellent interpersonal and presentation skills.\n\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n\nBenefits\nAU offers a competitive benefits package. Click here to learn about American University's unique benefit options.\nOther Details\nHiring offers for this position are contingent on successful completion of a background check.\n\nEmployees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.\n\nPlease note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\nAmerican University is an E-Verify employer.\n\nCurrent American University Employees\nAmerican University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.\nContact Us\nFor more information or assistance with the American University careers site, email .\nAmerican University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively \"Protected Bases\") in its programs and activities.","description_format":"text","description_chars":9487,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-23T14:37:50Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.566,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:6","stale_co","win:mid","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":true},"html_url":"https://alion.io/job/american-program-coordinator-au-abroad","json_url":"https://alion.io/job/american-program-coordinator-au-abroad.json","meta":{"generated_at":"2026-11-09T09:51:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96860},"rest":"https://alion.io/mcp/rest/get_company?id=96860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-program-coordinator-au-abroad"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-program-coordinator-au-abroad"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-program-coordinator-au-abroad"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-program-coordinator-au-abroad\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-program-coordinator-au-abroad"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3156224}},{"tool":"search_jobs","arguments":{"company":"american.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3156224},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}