{"id":3478045,"url":"https://alion.io/job/american-regent-it-systems-and-endpoint-administrator","title":"IT Systems and Endpoint Administrator","company":{"id":2011712,"name":"American Regent","domain":"americanregent.com","url":"https://alion.io/company/americanregent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Albany, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":709},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"LDAP","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tanium","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:25:56Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T04:28:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Nature and Scope\nThis position is responsible for the administration, support, and continuous improvement of end-user computing environments, including desktop and laptop systems, mobile devices, operating systems, and enterprise productivity applications. The role also supports onboarding and offboarding processes, asset lifecycle management, and Tier 1 to 3 support for all ARI applications.\nIn addition, this role provides advanced technical support, systems administration, and operational engineering across multiple Ohio-based domains. Key areas of responsibility include identity lifecycle management, endpoint management platforms, IT service management (ITSM) administration, Tanium platform support, and coordination with infrastructure, networking, security, and corporate IT teams.\nEssential Duties and Responsibilities\nEnd-User Computing & Desktop Support\nInstall, configure, maintain, and support desktop and laptop systems, including both on-premises and cloud-based applications.\nProvide technical support, troubleshooting, and user training for hardware, software, and enterprise applications.\nSupport Microsoft Office 365 and related productivity tools.\nInstall, upgrade, and patch operating systems and software; ensure endpoint security controls are properly implemented and maintained.\nSupport VPN configurations, installs, and maintenance as directed by Network Security.\nProvide support for mobile communication devices and telephony platforms.\nManage hardware lifecycle activities, including installation, replacement, and break/fix support.\nMaintain inventory of spare parts, peripherals, and end-user equipment.\nIdentity & Access Management\nPerform user onboarding and offboarding processes across multiple domains in compliance with JSOX standards.\nServe as the primary owner for Ohio-based user terminations across multiple domains, including isolated networks.\nManage Active Directory (AD) and Entra ID accounts, including provisioning, role changes, and deprovisioning.\nAdminister group memberships, distribution lists, shared mailboxes, and access permissions.\nTroubleshoot authentication issues, Conditional Access policies, and identity-related incidents.\nEndpoint & Platform Administration\nAdminister endpoint management tools, including SCCM, Intune, LDAP, GPO, and Tanium.\nDeploy software packages and troubleshoot endpoint agent issues.\nSupport multi-domain endpoint operations, including isolated lab environments.\nEnsure compliance with endpoint security standards and patching requirements.\nIT Service Management (ServiceNow)\nConfigure and maintain ServiceNow catalog items, workflows, forms, notifications, and automation scripts.\nSupport CMDB data integrity initiatives, including cleanup, deduplication, and asset attestation.\nContribute to platform enhancements and usability improvements (e.g., search optimization, UI simplification).\nParticipate in collaboration with corporate ITSM teams and vendors.\nAssist with Discovery and Service Mapping in support of Change Management processes.\nAsset & Lifecycle Management\nSupport equipment intake, deployment, and lifecycle management processes.\nConduct asset audits and reconciliation across multiple domains.\nMaintain accurate tracking of IT assets and ensure alignment with compliance standards.\nSecurity, Compliance & Operational Support\nAdhere to all IT policies, including JSOX controls, in daily operations.\nSupport MFA implementation and maintenance across enterprise applications.\nAssist with monitoring, reporting, and compliance validation activities.\nSupport email security operations, including message tracing, spam release, and quarantine management.\nProvide support for secure and compliant operations within isolated network environments.\nInfrastructure & Cross-Functional Support\nAssist infrastructure and network teams with server installations, rack and stack activities, cabling, and switch port patching.\nSupport print server management and collaborate with vendors (e.g., Canon) for device deployment and replacement.\nProvide technical support for specialized lab systems and environments.\nTraining & Continuous Improvement\nDevelop technical training materials, including videos and user documentation, using tools such as Camtasia and Clipchamp.\nIdentify and implement process improvements to enhance operational efficiency and reduce ticket volume.\nDrive initiatives that improve user experience and technology adoption across the organization.\nPerform any other tasks/duties as assigned by management.\nEducation Requirements and Qualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.\nHigh School Diploma required; Associate Degree or technical equivalent preferred.\nMinimum of three (3) years of experience in desktop support or end-user computing required.\nRelevant certifications preferred (e.g., CompTIA A+, MCSA, MCITP, MCDST, MOS).\nServiceNow Certified System Administrator (CSA) certification is a plus.\nExperience supporting multi-domain environments and identity lifecycle processes.\nHands-on experience with endpoint management platforms such as SCCM, Intune, and Tanium.\nExperience administering ServiceNow or similar ITSM platforms.\nStrong proficiency in Microsoft Windows operating systems and Microsoft 365 applications.\nWorking knowledge of Active Directory, Entra ID, GPOs, LDAP, and endpoint management tools.\nFamiliarity with networking fundamentals, print services, and isolated environments.\nStrong analytical, troubleshooting, and problem-solving abilities.\nAbility to operate effectively in a team-oriented, collaborative environment.\nStrong customer service mindset with the ability to support diverse user groups.\nExcellent communication and technical skills are necessary to communicate with customers, to evaluate hardware and software requirements and provide solutions which meet those requirements\nGood people skills as this position will consistently interact with internal/ external customers on a daily basis.\nAmerican Regent celebrates diversity and we are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status.\nApplicants have rights under Federal Employment Laws.\nFMLA poster: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf\n\nKnow Your Rights: Know Your Rights: Workplace discrimination is illegal (eeoc.gov)\n\nEmployee Polygraph Protection Act: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf\n\nAlert: We’re aware of individuals impersonating our staff to target job seekers. Please note:\n·All legitimate communication will come directly from a verified ARI recruiter either by phone or via an americanregent.com email address.\n·Our recruiting process includes multiple in person and/or video interviews and assessments.\n·If you are unsure about the legitimacy of a message, contact John Rossini at  before responding.\n·We never request payment, bank information, or personal financial details during our offer process.\nYour security is important to us, and we encourage you to stay vigilant when job searching.\nAmerican Regent Inc. endeavors to make https://careers.americanregent.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email .","description_format":"text","description_chars":7735,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Health Care","Veterinary Medicine","Generic Drugs"],"lifecycle":[{"event":"open","at":"2026-10-29T19:25:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/american-regent-it-systems-and-endpoint-administrator","json_url":"https://alion.io/job/american-regent-it-systems-and-endpoint-administrator.json","meta":{"generated_at":"2026-11-06T12:57:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011712},"rest":"https://alion.io/mcp/rest/get_company?id=2011712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-regent-it-systems-and-endpoint-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-regent-it-systems-and-endpoint-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-regent-it-systems-and-endpoint-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-regent-it-systems-and-endpoint-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-regent-it-systems-and-endpoint-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3478045}},{"tool":"search_jobs","arguments":{"company":"americanregent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3478045},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}