{"id":1491358,"url":"https://alion.io/job/american-systems-desktop-support-specialist-i","title":"Desktop Support Specialist I","company":{"id":1945647,"name":"American Systems","domain":"americansystems.com","url":"https://alion.io/company/american-systems","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"LDAP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:45:45Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-28T11:21:28Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Overview\nNow Hiring at AMERICAN SYSTEMS\nEpsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.\nJoin us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.\nResponsibilities\nAn average day: The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will:\nProvide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.\nAssist in ensuring compliance with licensing, regulatory, and security requirements.\nSupport the IT Service Desk by handling basic technical issues.\nAssist in installing and maintaining software and hardware according to established standards and procedures.\nAssist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.\nAssist in coordinating with Mobile Device Manager for mobile device issuance and replacement.\nAssist with automated software deployments and maintaining hardware/software inventories.\nSupport Cyber Security Specialists during response activities.\nAssist in maintaining accurate records of hardware and software inventory.\nAssist in installing and configuring stand-alone and network printers.\nProvide basic support for Microsoft Teams Rooms and troubleshooting associated issues.\nAssist in site visits for software upgrades and basic computer-related issue resolution.\nProvide tier 1 support for Entrust-related issues and ensure timely resolution of requests.\nAssist with the setup and delivery of new desktops and laptops.\nAssist in ensuring proper disposal of surplus IT software and hardware according to policy.\nQualifications\nAs a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.\nMust be able to pass federal background investigation and obtain a Public Trust. \nBasic proficiency in current and future Microsoft Office and Windows versions.\nBasic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.\nBasic troubleshooting and remote user support skills.\nSome experience in problem analysis and solution identification.\nMust possess a valid state driver's license, may be required to travel between customer sites.\nMust be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.\nPay Transparency Statement\nAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $25/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement\nEEO Race/Sex/Disability Status/Veteran Status","description_format":"text","description_chars":3706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Military","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-30T00:45:45Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.392,"p_room":0.28,"age_days":28,"expected_fill_days":10,"reasons":["conf:4","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/american-systems-desktop-support-specialist-i","json_url":"https://alion.io/job/american-systems-desktop-support-specialist-i.json","meta":{"generated_at":"2026-10-28T11:36:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945647},"rest":"https://alion.io/mcp/rest/get_company?id=1945647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-systems-desktop-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-systems-desktop-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-systems-desktop-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-systems-desktop-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-systems-desktop-support-specialist-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1491358}},{"tool":"search_jobs","arguments":{"company":"americansystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1491358},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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