{"id":3632716,"url":"https://alion.io/job/american-systems-program-manager-3","title":"Program Manager","company":{"id":1945647,"name":"American Systems","domain":"americansystems.com","url":"https://alion.io/company/american-systems","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ashburn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":159200,"max":265800,"currency":"USD","period":"year","gross":null,"usd_annual":265800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:34:52Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T20:47:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking a senior Network Program Manager to lead the successful delivery of Network Operations Center (NOC) and Wireless Network Operations Center (WNOC) Network Management Support Services. The Program Manager will serve as the contractor’s primary point of contact for the Contracting Officer’s Representative (COR), organize and direct complex, interrelated network operations support activities, and manage contractor personnel operating across multiple locations. This role is accountable for program execution, quality management, staffing, customer engagement, transition activities, performance reporting, risk mitigation, and delivery of accurate and timely work products.Responsibilities\nOversee all aspects of task order performance and ensure services are delivered in accordance with the PWS, approved schedules, performance standards, and customer expectations. \nServe as the contractor’s primary point of contact for the COR and coordinate routinely with the Government Program Manager (GPM), Technical Point of Contact/Task Manager (TPOC/TM), Government Staff (GS), and other government representatives. \nOrganize, direct, and manage complex, interrelated NOC/WNOC support functions. \nLead program transition-in and transition-out activities, including transition planning, milestones, staffing, knowledge transfer, risk mitigation, and continuity of operations. \nDevelop, maintain, and execute the Program Management Plan (PMP), including the Quality Control Plan and Staffing/Resource Management Plan. \nImplement quality controls, metrics, and performance measures; monitor contractor compliance; identify deficiencies; and recommend corrective and preventive actions. \nManage staffing and resource allocation, address staffing shortages, maintain qualified personnel, and ensure key positions are filled and supported in accordance with contract requirements. \nLead monthly Program Management Review preparation, covering task status, schedule, accomplishments, planned activities, risks, performance metrics, backlog, transition status, change requests, emergency break fixes, escalations, trends, and recommendations for improvement. \nEnsure daily, weekly, and monthly deliverables are accurate, complete, clear, timely, and stored in approved agency repositories and systems such as Teams, SharePoint, Confluence, and Jira. \nCoordinate with technical leads responsible for network infrastructure monitoring, event management, incident management, problem management, application management, request fulfillment, technical support, cybersecurity, knowledge management, and performance reporting. \nIdentify program risks, develop mitigation strategies, escalate issues appropriately, and provide decision-quality recommendations to government stakeholders. \nQualifications\nBachelor’s degree in a related technical field such as Management Information Systems, Computer Science, Engineering, Information Technology, Networking, or Telecommunications. \nAt least fifteen (15) years of experience organizing, directing, and managing contract operations support functions and multiple complex, interrelated projects for a large, complex federal agency. \nDemonstrated experience managing technical support or network operations programs with geographically distributed teams and mission-critical service requirements. \nExperience with performance management, quality assurance, staffing/resource planning, risk management, reporting, customer relationship management, and corrective-action processes. \nStrong written and verbal communication skills, including the ability to brief senior government and contractor leadership and produce concise, decision-quality documentation. \nExperience managing NOC/WNOC or other 24x7x365 operations supporting enterprise LAN, WAN, wireless, voice, video, cloud, network security, and related infrastructure. \nWorking knowledge of ITIL-based incident, problem, event, change, request fulfillment, configuration, and knowledge management processes. \nExperience with ServiceNow, CMDB administration, Power BI, Microsoft Office, Confluence, SharePoint, Teams, Jira, or comparable operational reporting and collaboration tools. \nExperience developing and maintaining program management plans, quality control plans, staffing/resource management plans, transition plans, operational SOPs, and program review packages. \nExperience with federal cybersecurity, FISMA, security policies, vulnerability management, PIV/HSPD-12, and handling of sensitive information. \nExperience supporting network availability, capacity planning, trend analysis, service-level reporting, and continual service improvement. \nExperience coordinating technical teams responsible for network infrastructure, incident/problem resolution, application support, security, and operational analytics. \nPreferred Qualifications\nExperience supporting a federal civilian agency, or a comparable large-scale enterprise network operations environment. \nCertifications\nRequired: PMP and ITIL v3 Foundation. \nPreferred: ITIL Intermediate or higher. \nClearance\nAbility to obtain Public Trust, Preferred Secret/Top Secret Clearance \nPay Transparency Statement\nAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $159,200.00/Yr. - USD $265,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement\nEEO Race/Sex/Disability Status/Veteran Status","description_format":"text","description_chars":5995,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","IT Consulting & Digital Transformation","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-02T20:34:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":265800,"is_top_pay":true},"html_url":"https://alion.io/job/american-systems-program-manager-3","json_url":"https://alion.io/job/american-systems-program-manager-3.json","meta":{"generated_at":"2026-11-04T21:23:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945647},"rest":"https://alion.io/mcp/rest/get_company?id=1945647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-systems-program-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-systems-program-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-systems-program-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-systems-program-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-systems-program-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3632716}},{"tool":"search_jobs","arguments":{"company":"americansystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3632716},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}