{"id":3613952,"url":"https://alion.io/job/american-systems-technical-manager","title":"Technical Manager","company":{"id":1945647,"name":"American Systems","domain":"americansystems.com","url":"https://alion.io/company/american-systems","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133000,"max":222100,"currency":"USD","period":"year","gross":null,"usd_annual":222100},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T15:35:45Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T10:58:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Technical Manager to provide technical leadership and oversight for network infrastructure operations supporting a Network Operations Center Network Management Support Services program. This role will manage technical support activities, network performance and service quality, technology refresh and lifecycle planning, operational troubleshooting, tools enhancement, configuration and change coordination, and technical process improvement across a complex enterprise network environment.Responsibilities\nProvide technical oversight and guidance to a team of network and infrastructure professionals supporting network operations. \nEnsure Technical Support services align with technology goals, objectives, approved processes, Standard Operating Procedures, and operational performance requirements. \nTranslate business and mission requirements into telecommunications and network requirements covering LAN, MAN, WAN, voice, video, wireless, Internet, intranet, security, and related services. \nManage and evaluate end-to-end network performance and service quality using established KPIs, operational metrics, monitoring tools, and trend-analysis practices. \nLead the review, analysis, and reporting of network availability, bandwidth utilization, capacity, outages, error conditions, dropped packets, and other indicators affecting service quality. \nMonitor and respond to complex hardware, software, network, firewall, load-balancing, and infrastructure problems; coordinate timely troubleshooting, escalation, and resolution. \nConduct routine testing and analysis of network facilities and use software and hardware tools to diagnose complex problems and factors affecting network performance. \nLead or participate in the assessment and selection of network performance and management tools for existing and emerging network technologies and services. \nCoordinate technology refresh planning and lifecycle management assessments, including end-of-life reviews and written recommendations for network upgrades and enhancements. \nReview emerging technologies and provide technically sound recommendations to Government technology stakeholders regarding modernization, performance, availability, and maintainability. \nRecommend improvements to systems, documentation, SOPs, tools, and technical processes; obtain Government approval before implementation and maintain approved procedures in the designated repository. \nSupport authorized service requests and change requests, including technical review, peer review of configuration changes, implementation planning, testing, maintenance-window coordination, and CMDB updates. \nCoordinate with the Government Program Manager, Technical Point of Contact or Task Manager, Government staff, incident and problem managers, operations leads, and other stakeholders. \nPrepare clear technical briefings, performance analyses, recommendations, status reports, after-action information, and other deliverables required by the NOC NMSS PWS. \nQualifications\nBachelor's degree in a related technical field such as Computer Science, Information Technology, Engineering, Networking, Telecommunications, or a comparable discipline. \nMinimum of ten (10) years of experience in network operations supporting enterprise-scale infrastructure. \nDemonstrated expertise with enterprise network infrastructure, including routing and switching, firewalls, load balancers, network monitoring, performance management, troubleshooting, and service restoration. \nExperience providing technical direction, mentoring technical personnel, prioritizing support activities, and coordinating resolution of complex network incidents and problems. \nExperience with ServiceNow, network performance management tools, real-time reporting engines, CMDBs, and enterprise monitoring platforms. \nExperience with network capacity planning, proactive and predictive analysis, quality-of-service monitoring, and technology modernization planning. \nExperience developing or maintaining SOPs, knowledge-management content, technical procedures, operational dashboards, and performance reports. \nExperience supporting 24x7x365 NOC operations, secondary-site active/active operations, disaster recovery exercises, or geographically distributed support teams. \nAbility to perform network performance, capacity, availability, and trend analysis and communicate findings and recommendations to Government and senior technical stakeholders. \nStrong written and verbal communication skills, with the ability to prepare concise technical documentation and briefings for Government program and operations leadership. \nPreferred Qualifications\nExperience supporting a large, complex Federal agency or law-enforcement enterprise network. \nSecurity Clearance\nAbility to obtain Public Trust, Preferred Secret/Top Secret Clearance \nCertifications\nCCNP Routing and Switching, CCDP, or CCIE with routing and switching, firewall, and load-balancing expertise; six (6) or more years of related senior-level experience. \nLevel III CCNP, CCDP, or CCIE, or equivalent senior-level expertise in routing and switching, firewall, and load-balancing technologies with six (6) or more years of related experience. \nPay Transparency Statement\nAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $133,000.00/Yr. - USD $222,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement\nEEO Race/Sex/Disability Status/Veteran Status","description_format":"text","description_chars":6074,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","IT Consulting & Digital Transformation","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-02T15:35:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":222100,"is_top_pay":true},"html_url":"https://alion.io/job/american-systems-technical-manager","json_url":"https://alion.io/job/american-systems-technical-manager.json","meta":{"generated_at":"2026-11-04T14:17:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945647},"rest":"https://alion.io/mcp/rest/get_company?id=1945647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerican-systems-technical-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerican-systems-technical-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerican-systems-technical-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/american-systems-technical-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerican-systems-technical-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3613952}},{"tool":"search_jobs","arguments":{"company":"americansystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3613952},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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